Anna Morozova
Google
I would like to express my deep dissatisfaction with my recent visit to Shanghai Disneyland. I traveled from another country specifically to visit this park, as it has long been my dream. Unfortunately, the experience turned out to be extremely disappointing.
I arrived at the park at 8:30 AM and stayed until 4:30 PM. During these 8 hours, I was able to experience only 2 attractions. The waiting times were excessive: about 1.5 hours to enter the park and 2–3 hours for each attraction. On one occasion, I stood in line for 2.5 hours, only to be told at the end that the attraction had broken down and was unavailable. This was extremely frustrating, as the rides themselves last only a few minutes compared to hours of waiting.
The overcrowding was overwhelming. Visitors were pushing, standing too close, and leaving litter on the ground. Today the temperature was 39°C with very high humidity, yet a large portion of the queues were outdoors, without proper shading or ventilation. Fans were extremely limited or absent. At one point, nearly half of the attractions were closed and unavailable for more than two hours.
Additionally, the presence of Disney characters was very limited — they did not appear outdoors, and most seemed to remain inside buildings. The staff were mostly indoors under air conditioning, while guests were left waiting outside in the heat. Seating at dining areas was insufficient, and many tables were occupied by people resting or even sleeping after meals due to the lack of space.
While the attractions themselves are of good quality, the overall guest experience was extremely unsatisfactory. Without VIP access, it is practically impossible to enjoy the park in a reasonable way. I respectfully request that my complaint be taken into consideration and that compensation be offered for the highly negative experience. Photos can be provided upon request.