Shangri-La Bangkok

This was a fantastic hotel. We stayed in a one-bedroom suite with amazing views over the river. It is close to the pier, and we took the fast boat to all the sights. Would highly recommend Wang Lang market. It is also conveniently located near the Skytrain, offering quick and comfortable transportation. We had access to the Horizon Club, which had lovely light breakfasts - thanks to Ammy and Walita. We also went there for fantastic afternoon teas, thanks to Oui, Kook, Sasa, Jean, and Wannisa. The service was just excellent. Would highly recommend.

Stayed as part of a conference. Rooms are a good size and there is a shower and bath. The shower wasn’t very powerful but OK. Room was efficiently made up each day and a turn down service in the afternoon. The bed was medium to firm. A bit too firm for me and I didn’t sleep very well as a result. Air con quiet and good. Wardrobe space and general storage OK. We had lounge access which was a very nice space of different areas. You could order eggs for breakfast and there was a good selection of other food. We didn’t have the afternoon tea but did experience the “happy hour”. A good selection of drinks and staff were very good at topping your glass up. A small buffet was also supplied. The hotel has views over the river and boat shuttle services to the shopping mall. You can also get a boat to other hotels like The Peninsula and Mandarin Oriental. There is a good sized gym with selection of equipment. The bar/ restaurant on the lower ground floor has outdoor seating.

Beautiful old-world luxury on the Thai side, which was more peaceful and charming, perfect for us. The room was spacious with a stunning river-view balcony, and we particularly appreciated the two large pools, expansive gym (one of the largest hotel gym we've seen), and spa facilities. They thoughtfully celebrated our birthday and anniversary with decorations and cakes which was much appreciated! Some areas for improvement: the shower lacks a handheld head, toiletries were generic (same as those of another hotel), and the breakfast buffet, while offering quality options, was overcrowded and the coffee could be better. Also, the hotel boat from ICONSIAM stops early (around 5 p.m.), unlike others nearby. Overall, a memorable and luxurious stay with a few small areas for enhancement.

🙏❤️ ありがとうございます Noriko-san is the best staff I’ve met. She is very attentive and helps me fixed an important issue with expert skills and service mind. (For the issue, pls discussed with her) This is what the global brand wants to keep the hotel quality standard consistently high across the region. If I were a GM, I would never let a great staff like this go. The BEST Executive suite = the Club offering with the Best View >> recommend for a family FYI - I highly recommended Shangri-la hotel Bangkok to those who come as a family or for a business trip. I loved it here because I got engaged here 6 years ago - loving the Shangri-la brand since I stayed in its Jakarta location for 5 months and love the staff, service and business centre. Again, thanks to a great staff like Khun Noriko and the team. I love it here in Bangkok. PS - ICON Siam is good but I would recommend tourists to better visit Central World or Central CHIDLOM via BTS or Taxi - there are much more global/local brands there and better street food and things to look at in SIAM

We have stayed at many hotels in Bangkok before, but not the Shangri La. It is a beautiful hotel, with nothing to fault - gorgeous ornate Thai luxury style. We upgraded to the club room and had drinks and nibbles in the club each night, which was lovely. The breakfast was huge, so many options. The gym was also fantastic. The lobby bar was also excellent. The complimentary boat to iconic Siam and back each day was excellent. The boat down the road is what you use at night, it’s only 8 baht - if it’s too late for the complimentary boat. Having the shopping centre so close was fantastic. The BTS train is also only footsteps away if you want to shop at other centres like Siam Paragon etc. If you are looking for a luxury hotel with excellent staff - put this one on your list. It’s so close to so much and it’s so lovely being on the river

I really love staying at this hotel. The service is consistent, the rooms are large, and clean. This trip we stayed at the older tower so it’s a little bit of a walk to the main area and breakfast but I actually prefer it. The balcony view of the river is amazing, both morning and night. Compared to pre-Covid, the dinner buffet isn’t quite as good but overall, it’s a great place to stay. Also easy to get to Icon Siam which is a bonus.

Wife and I stayed here a couple weeks ago for 5 nights. Room was great. Common areas beautiful. Pools nice though we happened to be there during some loud construction by the main pool, so went to the other. Breakfast buffet was off the charts; tremendous selection and very well executed. Plus very comfortable seating layout, plenty of room between tables. But why I really wrote this review... We were really blown away by the genuine warmth of the staff. We didn't expect that at such a large property, but it was really impressive. They seemed to take pride in their work and have a true appreciation and respect for their customers. Thank you to the staff and kudos to the management for that welcome-home feeling. This was the only hotel we've stayed at in Bangkok so I can't compare to others. If the prices stay in range (for what you get), we'd absolutely stay here again.

We chose Shangri-La Bangkok to begin our honeymoon expecting excellence, care, and at the very least, basic professionalism. What we received was, frankly, a disgrace.||The first morning went well—we had breakfast at the hotel without issue. However, things quickly went downhill. On the second day, due to an early excursion, the hotel provided us with a “picnic breakfast” that was embarrassingly poor. We had clearly informed the staff in advance that my wife is celiac and requires gluten-free food. Not only was this completely ignored, but she was left with absolutely nothing she could safely eat. This is not just disappointing—it’s dangerous and unacceptable for a hotel that claims to be of international standard.||On the third day, we personally went to reception to raise our concern and to make sure the same mistake wouldn’t be repeated on our final morning, as we were checking out early. The receptionist assured us that the hotel would take responsibility and provide a proper breakfast to our room, free of charge, as an apology for the previous mishap.||To our shock, when it was time to check out, the deposit refund was not returned in full. They had charged us for the very same breakfast they had promised would be complimentary. Despite numerous emails and calls since then, the hotel has yet to return the money or even issue a proper apology. The silence speaks volumes.||It’s baffling and disgraceful that a hotel under the Shangri-La brand would behave with such negligence, lack of empathy, and ultimately dishonesty. This was our honeymoon—an occasion we’ll never get back. Instead of being cared for, we were lied to, ignored, and charged for something we were told was complimentary, after a serious dietary issue that could have affected my wife’s health.||A hotel of this supposed category should know that guest trust is everything. In our case, they failed spectacularly. I hope this serves as a warning to others, especially anyone with dietary requirements or expecting a stress-free experience. We’ll never stay at a Shangri-La hotel again—and will strongly advise others to do the same.