Shangri-La Bangkok

We stayed here as a family of 6 - I picked it as we were able to get interconnecting rooms. The photos make the rooms look a bit dated, however I was pleasantly surprised when we arrived. The bay window was beautiful and had a sofa in it so you could sit and enjoy the view. We were three in each room and the set up of the extra bed was very comfortable.||The service was excellent and the pool area was beautiful. Breakfast buffet was impressive. Would highly recommend.

The Shangri-La, Bangkok is a beautiful hotel - we were welcomed with a delicious drink and taken to check-in. Unfortunately, there was a miscommunication with our room rate hence the good rating rather than excellent. We booked 2 x river view rooms with balconies direct on the Shangri-La website and according to our booking confirmation, this also included the Horizon Club facilities. However, on arrival we were told that this was a specific Black Friday offer that the Shangri-La hotel chain were running at the time, but didn't apply to our booking, despite being stated on the confirmation email that it did. We were all tired and wanted to get to our rooms so agreed to pay the additional and substantial costs to upgrade but were advised that we would need to change rooms and no longer have balconies with the river view! We asked to speak to a reservation manager who was standing nearby. She was very pleasant but not able to offer club facilities (even if we paid the additional cost) without moving our rooms but did offer to include breakfast because of all of the confusion. ||This aside, the hotel is on the riverside and perfectly located for both the ferry and the sky train - our rooms were absolutely beautiful although the bathroom could do with upgrading, it was spotlessly clean. The riverside view from our balconies was amazing and we loved sitting outside and watching all of the hustle and bustle on the riverside. We arranged our trips (Grand Palace and temple tour of Bangkok with a private guide and we also did a food tour in tuk tuks - this was such good family fun!) so that we had lots of opportunities to use one of the two beautiful swimming pools in the afternoon when the humidity was at its hottest - clean pool towels were always readily available. This was lovely and there was always a lifeguard presence for safety. The life guards always greeted all of us and were very friendly as were the waiters around the pool area - drinks are reasonably priced compared to some of the other hotels we stayed at on this trip. The buffet breakfast is one of the best we have ever had in terms of selection - the chefs and catering team are second to none here!||We didn't miss Club access in the end as there is a really nice street food cafe/bar opposite the hotel and on the corner of the main shopping street called 'Tuta Mookrata' - we went there for drinks and a few mini plate snacks for late lunch as the staff were so welcoming and it was really nice for us all to relax and take in the street atmosphere over a beer/cocktail after our busy sightseeing days. ||To summarise, we would definitely stay again although I would email the hotel directly to confirm what the advertised room rates include prior to booking.

Came for a holiday here with family of 3. Wonderful place to stay in Bangkok. It’s near the Icon Siam mall. Boat service is on time & reliable. Pool is overlooking the Chao Phraya River. Staff are attentive and good. Breakfast is good too. Overall the stay was nice & would recommend.

Stayed at Shangri-La Bangkok and it truly lived up to its reputation as a grand old dame of the city. The rooms are clean, spacious, and very well maintained—a perfect balance of comfort and classic charm.||||Housekeeping was excellent! I urgently needed pressing for an outfit to attend a wedding, and it was done beautifully within just two hours. Thank you for the swift and efficient service.||||Breakfast was absolutely awesome with a wide selection to suit every palate.||||Getting around was easy too—ICONSIAM is just a boat shuttle away, and when I needed to head to other shopping malls, Grab was the most convenient option.||||Overall, Shangri-La Bangkok is timeless, elegant, and never disappoints. A stay here always feels special. 🌸✨

Overall a great stay. The hotel is old luxury, the lobby bar is great with cabaret style music at night, very relaxing with a variety of cocktail options. The pool and pool staff was the highlight, so attentive and friendly. We also had access to the Horizon Lounge which we enjoyed for breakfast and Happy Hour. However when we entered the Horizon Lounge as normal on our last morning, we were more casually dressed for a travel day to the north (sneakers and shorts), we were met with judgement from a female staff member, who followed us and asked us our room number. She also asked if we had been before, that she hadn't seen us. We hadn't received this experience the other 5-6 times we had visited the Lounge. She didn't say anything specific but we were made feel like we didn't belong there which was unfortunate as we had a lovely experience with the other staff we encountered there. Other than this, the experience was lovely, it's a great hotel.

Happy with our stay overall. It’s a beautiful property. There were a couple of misses though. Breakfast outside had spotty service and staff were clearly focused on a few particular tables only. Wifi was free but quite poor download speed. Only instant coffee in the rooms though nice tea options…

🙏❤️ ありがとうございます Noriko-san is the best staff I’ve met. She is very attentive and helps me fixed an important issue with expert skills and service mind. (For the issue, pls discussed with her) This is what the global brand wants to keep the hotel quality standard consistently high across the region. If I were a GM, I would never let a great staff like this go. The BEST Executive suite = the Club offering with the Best View >> recommend for a family FYI - I highly recommended Shangri-la hotel Bangkok to those who come as a family or for a business trip. I loved it here because I got engaged here 6 years ago - loving the Shangri-la brand since I stayed in its Jakarta location for 5 months and love the staff, service and business centre. Again, thanks to a great staff like Khun Noriko and the team. I love it here in Bangkok. PS - ICON Siam is good but I would recommend tourists to better visit Central World or Central CHIDLOM via BTS or Taxi - there are much more global/local brands there and better street food and things to look at in SIAM

5 stars all around. Convenient location, nice room, helpful staff, would absolutely stay here again. The river view from the Krungthep Wing was beautiful. Some other reviews mentioned that it is an older property, which is true, but I loved the location, the staff, and everything was clean and very well maintained, so 10 out of 10 in my book. Breakfast buffet was absolutely fantastic, and a highlight of my trip, my only regret was that I didn't get it included with my room since I had it every morning.