Shangri-La Bangkok

We had a wonderful stay at this hotel. We visited as a family, and the place truly impressed us with its charm and beautiful aesthetics. The service was great, but the highlight was definitely the breathtaking view from our rooms - it was a treat for the eyes. What made our experience unforgettable was something the hotel went above and beyond for. My husband and I approached the chef to ask if she could prepare a fruit-only cake for my mom’s birthday the next day. We showed her a reference photo, and she kindly said she would try to create something special. The next day, she surprised us with the most stunning cake I have ever seen. I cannot express how much this meant to us. Our trip was planned around celebrating my mom’s birthday, and this thoughtful gesture made her day. She loved the cake so much that she danced with it - a moment that has become a core memory for me. I want to express my heartfelt appreciation for this chef (I believe her name is Kornika). Her creativity, kindness, and humility turned a simple request into something truly meaningful. I am deeply grateful for the joy she brought to my mom and to all of us.

I had reserved a room in the Krungthep Wing, and while my stay was comfortable, I was a little disappointed that it did not include complimentary access to lounges for drinks and canapés. However, the complimentary mini-fridge was a pleasant touch, and the room itself featured a balcony with a river view, which is typical for accommodations in the Krungthep Wing. The in-room breakfast, available for an additional charge, was quite delicious and substantial, and all staff I encountered were consistently pleasant and provided excellent service.

The rooms are very comfortable - good bed and great sheets/pillows. Free safety deposit box which is good, a fantastic shower and lots of free water and complimentary mini bar (not restocked). The water was replenished which is very welcome. Air conditioning worked well and the room was quiet and roomy. Nice touch is the subtle lighting at night in the room and bathroom (more hotels need to do this!). The security on entry (scanning bags and metal detectors you ignore anyway when they go off?) is overkill and unwelcoming as is the need to leave a deposit CHARGED to card yet not refunded despite me not wishing or intending to run up a tab… I have never had that before. The shuttle over the river is useful, it should run more often though and later into the evening (last one is 5:30) like the hotel opposite does. The pool and sun terrace areas were good and the riverside location is great. Breakfast was massive choice and I’d recommend. Bar prices are crazy high though, I know it’s a decent hotel but this is Thailand! Overall good stay but I wouldn’t choose here to return to.

After five previous visits to Thailand, we finally stayed at the Shangri La, and I can tell you it was a decision well made. This was a step back in time to the grand hotels and the way they were supposed to be.||||If you like modern and minimalist then this place is not for you. On the other hand, should you be one for tradition and timeless elegance and old school luxury, then step inside and take your fill.||||We stayed in a River View Executive Suite, which was spacious and with a nice outside area from which I viewed both the river and the city. The bed was soft and comfortable, and the room was very clean. All standard stuff of course, but for me, the highlight was the Long Bar which is located in the grand lobby lounge area. Now THAT is what a bar should be. It excelled in its elegance and the service was great, making us feel right at home on our first night in Thailand.||||There was an issue with being overcharged for the hotel’s transport, but this was sorted out (you just need to exercise some patience with such things). The swimming pool had a problem with people reserving sunbeds then going off and leaving them, even though there were signs stating do not do this, but I suppose for some nationalities they don’t care. Anyway, the team around the pool found us a couple of beds and were clearly doing their best, which we appreciated.||||We had breakfast in the Horizon Lounge, which was very nice up on the 24th floor with a smashing view of the river. You’ll get a huge choice of food in the main restaurant, but we found the lounge more suitable to our needs, seeing as my wife is disabled. The staff were very welcoming.||||In short, despite some cracks around the edges, the sheer elegance of the Shangri La and the lovely feeling of this traditional classic hotel wins the day for me, and is well worth its five stars because of this. If you like old school luxury, comfort and hospitality then step right in. I would definitely return.

Our stay at the Shangri-La Bangkok was truly wonderful from start to finish. The staff were extremely polite, attentive, and always ready to help with a warm smile. Their professionalism and genuine hospitality made the entire experience feel special and welcoming. The rooms were very clean and comfortable. Although some of the furniture is a bit older in style, everything was well maintained and added a certain classic charm to the atmosphere. The bed was especially comfortable, ensuring a great night’s sleep. Breakfast was absolutely marvelous, with a wide variety of fresh and delicious options to suit every taste. It was the perfect way to start each day. The pool area was also a highlight — peaceful, relaxing, and beautifully maintained. It was a great place to unwind after a day of exploring Bangkok. Overall, I highly recommend this hotel for its excellent service, comfort, and relaxing ambiance. I would gladly stay here again!

The hotel and staff were first class. After a busy day of sightseeing, it was always something to look forward to, coming back to the hotel and relaxing by the pool. The buffet breakfast had something for everyone and the different bars and restaurants meant that there was always somewhere for everyone to relax the nightly entertainment/musicians are also first class My only negative would be due to our early departure we had to order a packed breakfast. It was extremely disappointing to say the least, however no other complaints at all.

we really enjoyed our 4 nights stay. Mr. Chiratheep D, the Guest Relations Manager, personal attention and professional service made us felt welcomed and comfortable. our room was upgraded to a spacious room with unobstructed view of the beautiful river. the bed was comfortable and linen fresh. room was clean and elegant. we enjoyed the delicious and authentic meals at the Next2, Shang Palace and Volti Tuscan restaurants. the location is central with the sky station within walking distance to hotel. highly recommend.

A truly special atmosphere with exceptional service at Shangri-La Hotel. The food was absolutely delicious, and the facilities were complete and well maintained, including the fitness center, sauna, and steam room, making the stay even more relaxing and enjoyable. I would like to sincerely compliment the staff, especially Khun Nuch, Khun Fon, Khun Tar and Khun Champ, for their professionalism, warm smiles, and friendly service. From the welcoming greetings to the attentive care throughout our stay, every detail was handled with genuine care. Thank you for providing such a wonderful and memorable stay. It was truly impressive, and I look forward to coming back again.