Shangri-La Bengaluru

Fantastic property and facilities. Amazing staff. With every interaction I had a pleasant experience. Rooftop bar I was served by the very attentive Kuvete ( thk you for the cocktails ! ). And I’d like to highlight the excellent service by the breakfast staff. All very attentive and engaging. I learnt a lot about Indian coffee - special Thks to Muskah, Ranvir, Sin, Rohit, Ashish and Biraj. You have all contributed to an amazing stay. Thk you for your Indian hospitality.

I stayed here for one evening last week for a work trip. The hotel is absolutely stunning . Beautiful and stylish rooms , fabulous bath and bathroom , exceptionally clean. The staff are all very helpful and warm. I had the opportunity to dine for breakfast in the b cafe and the same with dinner. Wow !! Selection and food quality is the best I’ve ever had at any hotel. I loved the hotel and experience so much I have booked a weeks holiday there and the staff have been attentive and quick to help me secure the booking . Looking forward to my stay in May ! Thank you all !

i stayed for 3 days Service Quality, Food Quality & interior awesome, outstanding, wonderful... Keep it up ... General Manager personally looked into our function & Coffee Shop staff provided Best service & Banquet staff, chef & other service staff... stood out... Housekeeping was 👍🏼 Great...

It is a wonderful hotel and loved the Christmas decorations. Huge lobby and the front desk Staff was very helpful. Gave me an early check-in. I had booked a panorama room and the view was awesome from the 17 th floor. The In room dining food was very tasty and potion size was good. At times the service was slow had to make multiple calls for basic things like shaving kits etc or service guy to fix the room phone took half hour to come that needs to be improvement. Breakfast spread is very lavish again. The staff at the breakfast were not very attentive seemed cold and disinterested.check out was fast overall a nice stay .

the staff was amazing, check in was smooth and easy, the breakfast had a lot of variety and the rooftop bar has amazing views, would stay here again next time when we’re back, thanks Shangri-La Bangalore

I stayed for 3 nights for work. The room was very large, with a desk, couch & table, plus a separate bath & shower. There was plenty of bottled water refreshed daily, plus a lovely selection of fruits juice at check in. The breakfast was expansive with local, western, and asian options, with many items made to order. Dont skip the dosas! There are plenty of staff everywhere who are always happy to help. The rooftop open air restaurant has great views. My one caveat is that everything feels a bit dated - from the decor to the fittings (several of the light switches showed extensive wear and were tricky to use). The roof restaurant felt like stepping into the 80s. ChatGPT said: Here’s a polished 250-word review you can use: I stayed at Shangri-La, Bangalore for three nights on a work trip and overall had a very comfortable and pleasant experience. The room was exceptionally spacious and well laid out, making it ideal for both work and relaxation. It included a large desk, a comfortable couch with a table, and a generously sized bathroom with a separate bathtub and shower. Bottled water was replenished daily, which was appreciated, and the welcome touch of fresh fruit juice at check-in was a nice start to the stay. Breakfast was a definite highlight. The spread was expansive, offering a wide variety of local Indian, Western, and Asian options. Many dishes were prepared fresh to order, and the quality was consistently good. The dosa station in particular stood out and is not to be missed. It’s clear that the hotel takes pride in catering to diverse tastes. The staff throughout the property were plentiful, attentive, and genuinely warm. No matter where I was in the hotel, someone was always nearby and happy to assist, which added greatly to the overall experience. The rooftop open-air restaurant offers lovely views of the city and is a great spot to unwind in the evening. However, my only caveat is that parts of the property feel somewhat dated. The décor and fittings show signs of wear, with some light switches being tricky to use, and the rooftop restaurant has a distinctly retro, almost 1980s feel. That said, Shangri-La, Bangalore still delivers on comfort, service, and convenience, making it a solid choice for business travelers.

Check in was nice although I missed the Horizon lounge or in room check in. No amenities are provided for a status customer. Beautiful 25 meters pool but pretty cold since the heating is broken for months (a gym member told me). Yoga class by the pool charged in addition. Nice jacuzzi but with 45 degrees much too hot. Beautiful sauna and steam. Yoga teacher and some guests who believe they are very important ignore the prohibition of mobile phones in that area. Breakfast restaurant on ground level: any Western food I tried was of basic quality and poor taste (home made granola, Bircher, scrambled egg). Service team seemed to exhausted, unmotivated and disorganized (lack of curtesy and hospitality). Lunch and dinner Indian food was much better but still really truly great. The Horizon lounge provides a beautiful view of the city. Its manager Amid is a wonderful, professional and welcoming person. The rest of the team lacks that level. The team of the roof top bar with Darahan and Gargana is lovely but I don’t like of sitting in an open, super windy place Bengaluru is cold at night) with extremely loud music when there is just 10-20 guests. Senior management team is accessible for feedback and demonstrated some readiness for improvements but it has yet to be proved that they really change, Overall, I hesitate to come back and will rather go to The Oberoi or Leela Palace with a more solid hospitality concept.

The staff were most accommodating and genuinely friendly, which made our stay feel more luxurious than we thought possible. We stayed in a Horizon Suite, and in particular Richa was polite, talented and very forthcoming with any request we had. She made our stay special and we appreciated her exceptional customer service skills.