Shangri-La Bosphorus, Istanbul

We are so glad to have chosen ShangriLa Bosphorus (SLB) for our trip in Istanbul. The hotel is beautiful, our room was so nice and always smelt good, staff are all smiles, and the food is also great! We also used the swimming pool, sauna, steam room, and the vitality pool which was super relaxing. We also loved the superb location of the hotel. ||Perhaps the only room for improvement is during breakfast, whilst the food is delicious, the service can be a hit and miss. Sometimes it can be hard to get the waiters to notice us. ||We have stayed at many nice places around the world, from St Regis to Aman hotels, Shangri-La is one of the good ones. Will return if we come back to Istanbul!

I had a truly wonderful stay at the Shangri-La Istanbul. The experience was exceptional from start to finish. All the staff were incredibly friendly, helpful, and always willing to assist with a warm smile. The room was beautiful, very comfortable, and spotlessly clean. The overall atmosphere was luxurious and welcoming. I would definitely love to stay here again

Spent a wonderful 4 nights there. The staff was very attentive to our every needs, the room was wonderful with a view on the bosphorus and the location is second to none, within walking distance of a lot of entertainment. Will look forward to visiting next year again!

We had a wonderful stay here! The driver, Cagdas, picked us up at the boat port and was excellent; he was super punctual and helpful with our bags and getting us to the hotel. The hotel is breathtaking, and the rooms are luxurious, as are the included breakfasts.

My wife and I spent 2 nights in the hotel. The overall experience was quite pleasant, and the staff very attentive and supportive. We had made the reservation and the payment through Vio.com, and we had to pay a deposit the moment we checked in. When we checked out, the reception guy informed us that everything was fine, and we left. The day after, I noticed a charge on my credit card - the same I used to pay the deposit - from the hotel of nearly the same amount that I had paid already when I made the reservation! That’s really unacceptable, not only for charging twice, but also for proceeding with a payment without notifying us and, of course, without giving a receipt, especially coming from such a high-end hotel.

We stayed for a couple of nights, and left feeling very grateful. Service was impeccable. A special thanks to Tasneem from the service desk who helped us very patiently and attentively with directions.

I stayed at Shangri-La Istanbul, and I was disappointed. My first impression was negative—the waitress and the reception staff at the restaurant were not very welcoming. The waitress also made mistakes with my order, and even when I asked for chili sauce, they never brought it. The front of the hotel was not impressive, making it difficult to take nice photos. Additionally, they made multiple mistakes while taking orders, which did not meet my expectations at all. For the price of the hotel, I expected much better service—it is expensive, but the quality does not match the price. The breakfast experience was also disappointing. They did not refill the hot food, and when I went down for breakfast around 10 AM, most of the food was already finished. Since breakfast ends at 11 AM, there was still time for a refill, especially as more customers were still arriving.

convenient location with nice interior design. but not world class staff service. the front desk staff wasn't very helpful and was a bit rude to us. you don't feel this is the level of service when you are paying more than euro 400 per night. hotel is located just next to the pier so you can get to anywhere very often. but also because it's so close to the pier, you will hear the noise from hotel room. always traffic jam on the road outside of the hotel so be aware of this if you are taking uber or taxi

This hotel was the perfect ending to our whirlwind Turkey trip! Out of the three hotels we stayed in, this was by far the best. Our room was spacious and elegant, and the service was outstanding. The lobby was filled with tempting treats - though I was always too full to indulge, they were a feast for the eyes! Our final dinner at the Asian restaurant was the best meal of the entire trip. The bed was incredibly comfortable, although I only had a few hours to enjoy it due to an early flight. The Bosphorus view from my room was incredible; it felt like I could step right onto the ferries below! My only complaint is the whilrpool next was cold. The attendant was amazing, as everytime the jets stopped he would run over and turn them on. When I asked him if he could make it warmer he said he could not. I even had goosebumps the water was so cold.

We had a lovely Christmas day tea at Shangri-la Bosphorus Hotel in Istanbul. From the delicious food to the very accommodating staff it was a perfect. Yagmur and Zeynap were our servers. These two ladies insured that we had perfect service. Each request was handled flawlessly with a kind and friendly demeanor. Thank you Yagmur and Zeynap for a wonderful dining experience.

The hotel gets a 4 star -The one star is for the fee at hairdresser and for the hotel reception staff for supporting his high prices ! Everywhere else,including 5-star hotels charge between $8- $40 maximum for a wash and blow dry . Here they charged $140 !! (I went to the Four Seasons and they charged $40)

This is a great hotel and centrally located. The staff goes over and beyond to ensure you have a great experience. The food in the restaurants was great and breakfast was to die for. My suite was a duplex and had everything you can imagine at my disposal. The rolls Royce service is well worth it and they expedite your processing thru customs.

This Hotel is very nice , clean, very well decorated. My room location was so so. I Booked with Amex Centurion. The Upgrade was questionable, they did offer room up grade with additional cost of about 300. Day

Amazing experience! Really amazing staff and care. Not gonna lie, I was initially wanting to book the Four Seasons Bosphorus, but our trip was so last minute that I couldn't justify the insane price jump. Read good reviews about the Shangri-La and liked that it was newer than the Kempinski. On arrival, you have to pass your bags through an x-ray (which is actually pretty much standard at all hotels in Istanbul) and if I remember right, they check your HES code (covid test code). Everything feels really safe. You're guided to the reception, where everyone working there is pleasant. Once you've checked in, you're guided directly to the room by the same person. The room was beautiful and had Bosphorus views. Bed was super comfy, shower was really opulent, there was a TV in the bathroom mirror, y'know, all the essentials :) The hotel itself is very beautiful, not sure how many rooms they have, but it had a boutique feel. It also smells good everywhere, lol. Tried the restaurant for breakfast one day and it was delicious. They had some of the best fruit ever, and a ton of different offerings. Turkish breakfast is literally the best breakfast, FYI. Service is also great, I was looking for a sour cherry "vişne" juice, and they didn't have any but the manager came over and offered to have any kind of other fresh juice pressed for me. Such a great touch. Probably the best thing about our stay was our housekeeping staff!! Every evening once we returned to our room, it was immaculately cleaned and new slippers were laid out each day, etc.. and our attendant, Farid (or Faruk? So sorry to not remember) was literally the best part of our stay here. He went above and beyond to make sure we had anything and everything. He would come by each evening and load up our towels, give us even more water, loofahs, toiletries, literally everything. Our 2nd night I was wanting to look at the dessert menu and called room service for a menu. 5 minutes later, he rings the doorbell to restock our room and I asked if he happened to have a room service menu on him. He called down from our room and basically yelled at them to send a menu over, lol. I didn't really want anything from the menu, but 15 min later, he rings the doorbell again and brought us baklava and flowers. The evening before checking out, he bid us farewell, thanked us immensely, and gave us even more little gifts. I mean this man is a treasure, seriously deserves a promotion! The location of the Shangri-La Bosphorus makes it great for walking places, but needing a taxi poses a challenge due to the roads being somewhat one way. I would suggest walking a little bit out of the property to find a taxi, or you'll likely have to wait a good amount of time. We experienced this a few times as most of the guests at the hotel wanted taxis and Istanbul already has somewhat of a taxi accessibility problem. Regular uber works fine there, btw. You won't need a Turkish phone number for it. I'm already excited to coming back again, I would 10000% stay here again. Thank you, Shangri-La Bosphorus!

Beautiful hotel on the bosphorous. Rooms are large and luxurious. The hotel smells amazing through out. Service was impeccable and the hotel was spotless clean. Pool was nice although I wish it was partially outdoor or had some views of the sea. Breakfast at Ist Too was phenomenal daily. Huge selection of items all fresh and quality ingredients. Service was quick too. Truly loved our stay there. The on exception was the Chinese restaurant where the service was terrible. Later found out they were short staffed with only a single waiter for the entire restaurant. I am hopefully they will fix that because the hotel itself is a great spot to stay in.

My husband and I had a fabulous experience! Amazing hospitality and personable staff! The general manager made us feel at home throughout our stay and went above and beyond to ensure our needs were met!

This hotel is fantastic! The service is exceptional, everyone from the front desk to the cleaning staff always greet you with a smile and do everything they can to make your stay a good one. The fridge in the room was stocked with juice, beer and Perrier and included in the room fee. There were also complimentary nuts, Turkish Delight and 3 amazingly fresh and delicious desserts under a clear dome on our first day. I think the rooms are cleaned/attended more than once during the day and the house-keeping staff knocked on our door in the evening to make sure we had everything we needed. If you don't want to be disturbed you just press the "Do Not Disturb The rooms have everything you need from an ironing board to hairdryer and plenty of towels. You can even chose the kind of pillow you want when making your booking. The breakfast buffet is excellent and the restaurant faces the bosphorus. We did the on-site hamam experience and would recommend it highly (you can usually book it same day or the day before - I'm not sure how busy it is in peak season). I was able to get a terrific blow-dry at the on-site hair dresser for $90 TL (which currently is about $9 CAD). The hotel is central, located right next to the Dolmabahce Palace, and within walking distance to all sorts of shopping, banks and restaurants. The Wifi was a little weak and spotty in our room, but that would probably be our only complaint. We had a wonderful stay and would definitely go back.

We came to Istanbul for dental restoration and booked our 8 night stay that got extended to 12 nights due to more dental work. We booked through Amex Fine Hotels and Resorts and couldn't be happier. We were upgraded to a fabulous corner room with floor to ceiling views of the city AND the Bosphorus - and manager Emrecan Özcan made sure everything was absolutely perfect. It is a very large room, with twin beds, full size desk, seating area, a separate rain shower and tub inside the gorgeous marble bath. Toiletries are Bvlgari and L'Occitane. Internet is very fast and everywhere inside - no need to log in and out in the various areas. The hotel is extremely well prepared for the pandemic and every precaution is taken. Aside from this, the service is impeccable and very charming staff members cater instantly to your requests. Due to our health and safety, we are taking all our meals at the hotel, where the food is amazing. We had sushi, which was good of course, but the crown jewel here is modern Turkish food. We had the most amazing mezze platters. The breakfasts are beautiful - in fact, wifey ordered some special yogurt made from two types of cows brought to her from the countryside, and they serve it to her daily. We visited the hair salon and we both got trims and blowdry - expertly done by Hasan. The gym and the beautiful pool are open. There is just one problem - we don't want to leave! Luckily, we get four more days in this paradise!!!

Not so a big hotel, not very small, but very very luxurious. The rooms are simply impeccable. Not a detail is missed. Luxury cotton sheets, drinks, toiletries, elegant curtains and carpets, are just too few to mention. The restaurant is amazing, as well as its food. The shysha lounge is private and with a great bosphorus view. Highly recommended