Shangri-La Hotel, Guangzhou

I've stayed here once before but this is the first time I've been able to use all the facilities (before it was just me and my son but my wife is along for the ride this time so we each have a bit of time to enjoy the place). It's incredible for the money we've paid. The service is impeccable, especially the activities for families! Really excellent attention to detail in almost every regard!

Returning to Shangri-La Guangzhou after three months, everything here still feels so warm, just like coming back to a home I never left. This familiar and heartfelt experience made my stay full of happiness. Since the booking stage, Ryan has provided professional and enthusiastic assistance as always—such a great experience! During my stay, I was extremely satisfied with Wing and Weylie's service and care. There was also a gentleman at the lounge, sorry I can't remember his name, but his English is excellent, and his service was very appropriate and thorough, professional yet humble. With this letter, I would like to extend my sincere gratitude and heartfelt praise to all the staff of the hotel.

Location: Best on the area for Canton fair complex. Couple of minutes walking to entrance. 15 min by car to downtown Service: Excellent besides restaurants. Those were too crowded and waiters didn't pay attention to needs. Rooms: Comfortable, good beds (although single instead of double) Food: Average breakfast and restaurants for dinner are expensive and just ok. Especially the Chinese Michelin left a lot to be desired and dinner buffet quality was average at best. Public areas: great gym and indoor pool, spa was good not great and always crowded. Outdoor pool and gardens are really nice. Overall: Good stay. Do recommend it for the fair although I prefer to be closer to the city and take a can to the fair. Hotel is not new but very well kept

Ms Beryl Jiao was the best. She embodied the spirit of genuine hospitality: always happy to help, approachable & accomodating, patient & clear with her instructions, and generous with her time. At the end of every Canton Fair day, we looked forward to her seeing us off on our night adventure & coming home to update her how we faired. We learned so much from her. Everytime we went out, she made sure we knew the different modes of getting around the hotel & that we were confident enough to explore them. Her depth of experience was obvious because she always anticipates how we could avoid making mistakes with our commute. ||Congrats to the whole Shangri-la Guangzhou team who exudes the same joy & pursuit of excellence in their service. There were plenty of staff spread in different parts of the lobby to assist. Everyone was eager and available to connect with their customers even despite this busy time. Their warmth and sincerity can be felt - they were always ready to assist without being intrusive. ||Special mention to Ms Sita Chen who assisted us with the room bookings for our team for phase 3 of the fair. She was kind and meticulous to detail and very responsive to my many many queries. ||It was a great first time experience at phase 1 and looking forward to coming back for the last phase of the fair.

I had a very pleasant stay at Shangri-La Guangzhou. The service was professional, and the staff were friendly and attentive. Although the hotel is older with classic-style interiors, everything is very well maintained and spotlessly clean. The rooms are spacious and comfortable. A big plus is the convenient metro line behind the hotel, which goes directly to Canton Tower, one of Guangzhou’s most famous attractions. The line has only 8 stops, the fare is very affordable (around 2 RMB), and payment can be made easily via WePay. The hotel restaurants offer a good variety of quality food. A reliable and comfortable choice for both business and leisure stays.

Oh, this hotel is terrible - it's a 4-star hotel! And the service is a 3-star hotel. We arrived more than 6 days ago. Here's what I can say: 1. The staff on the first floor doesn't speak English, and it took us 30 minutes to check in, which is terrible. 2. The rooms have a smell and are not clean, and they are old for a modern city. 3. I couldn't charge my laptop in the lobby on the first floor because the outlets either didn't work or didn't have an adapter, and everything was old. 4. On the 1st floor in the lobby, I asked for coffee, but the coffee machine was out of coffee. 5. In the evening, we went to the pool, but at 10:15 p.m., we were asked to leave because the pool was closing and we were not allowed to stay near it, even though we did not plan to swim. I will say that there are many good hotels in Guangzhou, but this one is not one of them. Do not waste your time and energy on this hotel. Instead, consider other options.

⭐⭐⭐⭐⭐ More than a stay — a place where you belong ​Writing this review feels personal because Shangri-La Guangzhou has become far more than just a hotel to me; it has become a second home. ​What makes this place truly world-class isn't just the stunning views of the Pearl River or the beautiful gardens, but the extraordinary people who work here. From the first greeting to the smallest detail at breakfast, the team radiates a level of sincerity and 'joy' that is rare to find. Real luxury is not loud. It is felt. And this place understands that.

Shangri-La Guangzhou is a masterclass in leadership-led hospitality.|What distinguishes this hotel is not only its elegance or location, but the clarity of vision behind it. There is a rare sense of alignment here — between management, team, and guest experience — that can only come from thoughtful leadership and a deeply rooted service culture.|The consistency of warmth, professionalism, and attention to detail across every touchpoint speaks volumes. You feel it immediately: this is a place where people are valued, empowered, and proud of what they do — and that feeling reaches the guest effortlessly.|Over time, Shangri-La Guangzhou becomes more than a destination. It becomes a second home, built on trust, care, and human connection.|This is hospitality done with intelligence, heart, and quiet confidence.