Shangri-La Kuala Lumpur

The rooms are extremely spacious and very clean. Breakfast was excellent, with a wide variety of options, and the atmosphere was calm and relaxing. The location is very convenient and ideal for exploring the city. The staff were exceptionally friendly, welcoming, and always willing to help. The hotel is also very suitable for staying with children. Overall, it was a wonderful and highly satisfying stay, and we would definitely choose this hotel again.

My stay at this hotel was nothing short of exceptional. I booked a pool view room, and the view was stunning calming, premium, and exactly the kind of atmosphere you expect from a high end getaway. The service here reflects true luxury hospitality. The staff were highly attentive, proactive, and delivered every request with professionalism and elegance. The entire experience felt seamless, personalised, and refined. I also had the pleasure of dining at the Lemon Garden buffet absolutely delicious. The highlight was the lobster, cooked to perfection and incredibly fresh. The flavours were rich, well balanced, and truly memorable. The seafood selection alone places this buffet among the best I’ve ever tried. The overall ambience, room quality, cleanliness, and facilities all met top tier standards. A perfect blend of comfort, sophistication, and indulgence. I highly recommend this hotel to anyone seeking a luxurious escape with excellent dining to match. I will definitely return.

This was my first stay at a Shangri-La hotel, and as an ex-hotelier, I am very familiar with the standards expected of a five-star property. I am happy to say that Shangri-La Kuala Lumpur truly delivered. Prior to my arrival, I called to request an early check-in as I was rushing for a concert. Balkis from your team handled my request with exceptional patience, understanding, and attentiveness. She took the time to explain my questions and the situation clearly and genuinely cared about my needs. I truly hope she receives recognition, as her service left a very positive first impression. Upon arrival, the hotel was understandably busy as they had vips in-house, yet the team still managed to uphold five-star service standards while taking care of guests efficiently. I arrived early due to an early flight, and although my room was not ready, I was able to enjoy breakfast. The breakfast team on the morning of the 27th and 28th were super warm, attentive, and extremely professional. They took great care of me while also ensuring every guest received equal attention — exactly how hospitality and F&B service should be. I was pleasantly surprised when my room was ready much earlier than expected. I truly appreciate the effort put in by the team to make this happen. The Executive Room was beautiful, and even though I didn’t have time to enjoy the bathtub, it genuinely made me happy to have the experience. Thank you also for the birthday amenities , it was just amazing. Throughout my stay, there were minor moments, but they were quickly and thoughtfully resolved by your service and housekeeping teams working together. Because of this, they never felt like issues at all. A special mention as well to the bellman team — incredibly friendly and engaging — and the poolside bar team, who made my time there enjoyable with great conversations and warm service. The shuttle was totally a great way to explore and its comfort, amazing! As for your guest relations officer, amazing work, services and professionalism especially in handling vips and fans around them, something to look up to. As a former hotelier, I believe true hospitality is about genuine care, connection, and consistency, not just formality. Shangri-La Kuala Lumpur delivered exactly that. Thank you to everyone who made my stay memorable. Wishing the entire Shangri-La Kuala Lumpur team a wonderful year ahead. Happy New Year.

Excellent hotel. Service was amazing and the staff went above and beyond in trying to cater for dietaries. Even ordered a gluten free cake for my wife's birthday which was a nice surprise! Highly recommend if you are gluten free. Hotel is a classic look but well maintained. Overall good location in terms of proximity to a lot of major tourist attractions.

We spent 3 nights in a family suite at the Shangri-La KL and were blown away by the hospitality and kindness demonstrated by all the staff especially in the Horizons Club.||Xiinweii, front desk manager assisted with our booking and organised lovely room decorations and birthday cake surprise for my daughter and husband. We checked in directly into our suite and had the best 3 nights with breakfast and Horizon club benefits included.||We tried breakfast at the main buffet but were more impressed with the Horizon club breakfast. It was certainly less crowded and the ala carte options were great. Afternoon tea and evening canapés at the Horizons club was also wonderful.||Our suite on the 25th floor was spacious and beautiful, housekeeping was excellent, food was amazing and service all round was perfect. We couldn’t ask for anything more!||Thank you Shangri La KL for a memorable weekend away and making my family feel very special.

We had a pleasant stay, the hotel has a convenient location for getting around KL, and the staff are superb, albeit a bit slack in responding to emails. Two pre-stay enquiries remain unanswered. In person though, the reception team, concierge etc, were polished and extremely helpful. The hotel has a glitzy lobby, but is showing its age in some areas, around the pool for example. Our Horizon room was spacious and well appointed with great views over the city, but again, ready for a bit of a spruce up. We didn't use any of the facilities due to a packed itinerary, or dine in-house, due to pre-booked restaurants elsewhere. Breakfast in the Horizon lounge was good. We also tried breakfast in the main restaurant 'Lemon Tree', which was a fascinating and varied global buffet spread, but something of a bun fight, with about as much ambience as a works canteen. |Overall though, the hotel does a good job for the money.

We have been to this hotel several times before & we keep going there mainly because of the very welcoming attitude, excellent and courteous service of all employees in all departments. The Horizon Club rooms are spacious & well equipped with all amenities. The rooms are cleaned everyday & the room boy who did our room during our stay , Mr. Robby did a very good job. ||The Reception & Concierge staff was also good & the concierge staff was very helpful in getting us a taxi whenever we needed one.||The Horizon Club Lounge staff was also very friendly & helpful with a team led by Ms Noriyati the Club Lounge Manageress who was around all the time talking to guests & helping. There was the friendly & helpful Mr Feez - the Supervisor , who was there when we last went about an year ago & also some of the other staff members whom we met who were very efficient - some of the names I could remember are - Ms Kelly , Ms Aisyah , Mr Mohd Syah , Mr. Baktar - sorry if I have not spelt the names correctly.||The Breakfast , Afternoon Tea & Cocktails at the Club lounge was very good & since this was the Christmas time they had more variety than usual. ||A suggestion I would like to make is to have more seafood items for people who do not eat meat.||We also had breakfast at the Lemon Tree restaurant which was also good with a bigger selection.||The hotel is very centrally located with a lot of shopping Malls around, the Pavillion Mall , KLCC , Petronas Twin towers , the KL tower with the revolving restaurant , Bukit Bintang all close by.||Lastly a word of praise for the Resident Manager whom we had met during our previous visit as well - Mr. Somik Banerjee. He is around all the time all over the Hotel with a hands-on approach to hospitality and his interaction contributes positively to the overall experience of all guests.||Thank you to the entire staff for making our stay a very enjoyable one.

Just stayed there for a short trip sponsored by my oversea aunt. |Coming from someone who also works in a hotel, I am amazed at how well kept the hotel is, despite its age.|Plus my aunt can be on the demanding side so you know it’s a good hotel when she only stays here when she visits . She won’t stay a second time if it’s not good |Rooms were well maintained , ac was freezing cold ( not a complain) , |Horizon club vibes were quiet and good. The staff there was super attentive from the moment you sit, they come and take your orders. During evening cocktails, they actively try to top up your glass. |Went to the Shang for lunch the next day, food was amazing especially the ginger fried rice with crab meat ( wrong name my apologies, I forgot the exact name) . Tho one thing to note was dim sum came after main dishes ( my fault I forgot to tell the waiter )|Thank you so much for the stay and hope I can come back ..on my own :)