Shangri-La Kuala Lumpur

I would like to thank the Shangri-La Hotel for its exceptional hospitality. This was our second stay here, and once again, everything was perfect from start to finish. The staff were warm, helpful, and always attentive to our needs. We were there to celebrate our wedding anniversary, and the team truly helped make this moment even more special. I would like to give a special mention to Ina, whose professionalism, kindness, and dedication truly made our stay memorable. She did everything possible to make us feel welcome, and we are very grateful for her excellent service. Thank you again for this wonderful experience — we will definitely be coming back!

I had a wonderful stay at this hotel. The staff truly stood out — every interaction was warm, attentive, and genuinely helpful, which made the whole experience feel special. The room itself was clean and comfortable, though a bit dated in style, but the excellent service more than made up for it. The team here clearly cares about their guests, and it shows in all the small details. I want to especially say thank you to the breakfast team at Lemon Garden. The gym is also very well equipped and clean. I would happily stay again.

Like many Shangri-La hotels now, this is quite dated and could definitely use some upgrades in rooms and across the property. The room is old-school Shangri-La style, hasn't seen some work in a while, feels and looks a bit old. The sockets have been frustrating - had to call a couple of times to get it fixed and sorted. The QR code for in-room dining also never loaded, had to call to ask for a menu, which then took forever. The pool also, very obvious on the eye it's old and even feels a bit sad. No cushioned day beds around the pool. The sparkling water I ordered took forever, and when ordering by QR code by the way, staff should check what your room deal is - I had no deposit on the room as pre-paid, so they had to come back again to ask me to pay, small details I know, but often it's the details that make a 5 star stand out. WiFi across the property was terrible. Super slow at the pool, in the lobby and in room it kept disconnecting - as a business traveller this isn't ideal and disrupted the work flow. Enjoyed the lobby lounge layout though, super spacious and tables distanced well, so plenty of privacy. Decent drinks offer, the bread of the steak sandwich however was dry. Perhaps toast it a little too for a bit of crunch?! I called the service centre from room to see what opening hours are at Arthur's Bar & Grill and what the happy hour deal is, she said "all day Sunday" - no such thing as happy hour on a Sunday here. Not sure I'd come back as rooms and WiFi are key to my business travels - all needs to feel comfortable and work properly.

We were checked in by the Duty Manager, who was extremely helpful — unfortunately, I didn’t catch her name. The hotel surprised us with lovely amenities for our anniversary, which made our stay extra special. Since we had a late flight, the hotel kindly offered us shower and pool access so we could freshen up before heading to the airport for our long flight back to Australia. The breakfast buffet was amazing, and the lounge bar had a great atmosphere with friendly staff. The location was excellent — within walking distance to Chinatown, the Twin Towers, and many other attractions. Highly recommended for anyone visiting Kuala Lumpur!

Once again staying at our favourite hotel chain and first time visitors to Shangri-La KL. Amazing welcome, lovely reception, the smells the flowers and attentive staff. Taken up to the executive club lounge for check-in, seemed to take a good while but we were offered drinks, but we were tired after a long flight from London. Room was a standard horizon club deluxe, nicely appointed, although tv was not internet enabled, decor was updated. Bathroom small for 2. Horizon club was large, but functional, no views, food was pretty standard and drinks were ok. Sister hotel in Bangkok is far better. Spa was ok, lovely staff but lacked the ambience of a luxury spa experience. Food quality in the Lemon Garden was adequate, lobby service was slow. Pool area has potential, but is dated and in need of refurbishment.

The hotel provided an exceptional experience, characterized by cleanliness, an ideal location, excellent value, a pleasant ambiance, and outstanding food and service. The staff's attentiveness and politeness were particularly noteworthy, contributing to a truly memorable stay. This establishment is among the finest hotels I have encountered during my extensive travels, demonstrating superior attention to guest needs.

Janna is absolutely amazing! From the moment I walked in, she made me feel completely comfortable and relaxed. Her technique is both soothing and deeply effective—she knows exactly how to find and release every area of tension. I left feeling restored, balanced, and refreshed. If you’re looking for a truly exceptional massage experience, Janna is the one to book. Five stars all the way!

​The Lemon Garden on LL Level has the most wonderful buffet, with all kinds of food, Western, Malay, Chinese, Indian, plus nice desserts and drinks. Everything tasted fresh and good. 😋||​The staff are truly wonderful. They were all so friendly and helpful, making my solo meal easy and nice. A big thank you to Katheeravan, Lynn, Aslina, Haz, Rino, Rehan, Nithiya and all your team! You guys are awesome! ✨||​The whole team works hard. This place is definitely five stars for food and people! ⭐⭐⭐⭐⭐