Sharp Rees-Stealy Sorrento Mesa

Update: After posting this review, I got to speak to Jessica-she is the Lead and Nurse in Occupational Medicine and Dr. Ashley. They both deeply apologized for the long wait and their front staff’s behavior and they both took the time to listen to my complaints. They explained that they were short-staffed and Jessica is the only nurse in the department. Their careful care, explanation, empathy, apologetic behavior, and accepting responsibility for their front staff’s behavior more than made up for the bad customer service we received earlier. So I am changing my review now. Original review: Beautiful facility, but the Occupational Medicine staff lack quality customer service. We went here for a work-related injury upon specific instructions from my husband’s Employer’s Safety Officer to go to Sharp Rees Steely Sorrento Mesa Urgent Care. The Urgent Care staff were kind to guide us to redirect us to Occupational Medicine Department instead. We were trying to explain to Occupational Medicine front desk that we had specific instructions to go to Urgent Care at 7:30 Am. The Occupational Medicine clerk/scheduler was chatting with 3 other Sports Medicine clerks and gave us an attitude and told us we can call our Employer and talk to them as we won’t be paid the cost if we go back to Urgent Care. We told her the hand injury is pretty serious as the bleeding continues. My husband waited over 1.5 hours in the waiting room and this young clerk/scheduler gave us dirty looks when we followed up to check if a nurse or a doctor can be available to see my husband sooner. There were like 5 patients called ahead of my husband even though we checked in much earlier than these other patients. The Occupational/Sports Medicine front desk folks kept chatting and seem undisturbed to see a patient needing urgent care having to wait for more than 1.5 hours. My husband even showed that his hand is bleeding with blood dripping down the bandage thatwe applied from home. They showed no empathy, no kindness. This is such a terrible experience that I wouldn’t recommend this facility to anyone. If I can give zero star I would.

This review is for urgent care and is reflective of their process for being seen and not the care team itself. This process is pretty much as bad as it can be. They give you no indication of how long the wait will be (there is a time in the wait room but it is very inaccurate), then move you to the back of the line if you don’t show up within 10 minute of being called. No virtual waitlist, reminder that your spot is counting up, etc. During this wait, there is no separation between people in the room and people with improperly worn masks with Covid sit right next to you. If you’re not careful you are just as likely to get more sick coming here. Shocking how bad Sharp is on this.

I made 2 different appointments for a physical exam and a well women exam, both are covered by my insurance under preventative care. I was later billed for 2 regular office visits for a total of $400+. If you want to avoid hospital that upcode for services, reconsider booking an appointment here. It’s horrible because the doctors are so nice but I’m not paying $200 for the doctor to ask me “how are you doing” and for me to answer “I’m doing really well thank you + getting my weight and blood pressure measured”… I’m in the process of appealing these bills through my insurance, I was lucky because I have written message asking for that specific visit so I hope it would help me with my case. If you absolutely need to come to this location, make sure to make an appointment online, and have written record of what you asked for so they can’t upcoding you for anything, and before answering any question, ASK IF THEY ARE GOING TO BE COVERED BY INSURANCE OR NOT!!! I was asked if I’m feeling fatigued and I said yes and the doc ordered a VitD exam that costed me $105… so yea, take my advice because you never know what they will charge you just for answering a simple question.

HORRIBLE EXPERIENCE dont go here, They will send you unexpected bills after bills. had an ultrasound done paid in advance out of pocket, after being told it would cover everything from the business lady. then a month later received a massive bill i that wasn't expecting and asked for explanation, so after i paid that and got confirmation numbers assuming i paid everything. Then all of a sudden i get a debt collection notice saying i owe even more money without ever receiving nonotification or let alone anything. upset now since probably affected my credit score

Getting an appointment for a physical here is very difficult. Usually a month or more booked out and if they cancel the appointment on you, add another month to that. I like the Sharp app and the ability to message your doctors, but the lack of availability for actual visits is very frustrating.

My son is sick with a respiratory illness, and Sharp was able to see him on pretty short notice. They send 3 prescriptions via fax to our pharmacy, 1 of the prescriptions was illegible. The pharmacy was unable to get through to them over the phone to clarify. I waited on hold for 30 minutes to get to the first person, it ultimately took me over an hour on the phone to get them to call the pharmacy and correct their mistake. The woman on the phone told me that their phones are busy on Mondays - I'll ask my son to pick a different day of the week next time. A doctor's office that cannot correctly send over prescriptions and cannot be bothered to pick up their phone to correct their mistakes cannot possibly meet your needs.

They kept sending me bills without representative and explanation of service, I tried to log in to my account in does not let me get in! I called no one responses! Any way I paid twive 35 dollars bills using the Blind link provided in the letter. Then, they send my information to Dept Collector. I even have the Confirmation Number proving that I paid the bill. THERE IS A LOT WRONG WITH SHARP. AVOID THIS LOCATION

Beautiful facility in the heart of Sorrento Valley. Close to Qualcomm. I've been here for Urgent Care, Podiatry, and Physical Therapy. The staff is always warm and they listen to your needs. Dr Terry from Podiatry is the best!

Update: After posting this review- I got to speak with Jessica-she is the Lead and Nurse in Occupational Medicine and Dr. Ashley. They both deeply apologized for the wait and their front staff's behavior and they both took the time to listen to me. She explained that they were short-staffed and Jessica was the only nurse there. Nurse Jessica Dr Ashley's explanation, excellent behavior, attitude, empathy and kindness to listen and apologize and take responsibility for their staff's behavior more than made up for the bad customer service we received so I am changing this survey to 4 stars. I posted this review in Google as well. Beautiful facility, but the Occupational Medicine staff lack quality customer service. We went here for a work-related injury upon specific instructions from my husband's Employer's Safety Officer to go to Sharp Rees Steely Sorrento Mesa Urgent Care. The Urgent Care staff were kind to guide us to redirect us to Occupational Medicine Department instead. We were trying to explain to Occupational Medicine front desk that we had specific instructions to go to Urgent Care at 7:30 Am. The Occupational Medicine clerk/scheduler was chatting with 3 other Sports Medicine clerks and gave us an attitude and told us we can call our Employer and talk to them as we won't be paid the cost if we go back to Urgent Care. We told her the hand injury is pretty serious as the bleeding continues. My husband waited over 1.5 hours in the waiting room and this young clerk/scheduler gave us dirty looks when we followed up to check if a nurse or a doctor can be available to see my husband sooner. There were like 5 patients called ahead of my husband even though we checked in much earlier than these other patients. The Occupational/Sports Medicine front desk folks kept chatting and seem undisturbed to see a patient needing urgent care having to wait for more than 1.5 hours. My husband even showed that his hand is bleeding with blood dripping down the bandage thatwe applied from home. They showed no empathy, no kindness. This is such a terrible experience that I wouldn't recommend this facility to anyone. If I can give zero star I would.

If you are looking for affirming gynecological care, seek care elsewhere. I have never felt so disrespected in my health care then this appointment. In a city where Sharp is headquartered, which is progressive: if someone tells you they haven't had intercourse that would provoke a pregnancy, in longer then a decade, don't insist they take the pregnancy test. Seriously. I will be seeking care elsewhere. And if any of my LGBTQ family have recommendations, I am open to them. *Edit for point of clarification. I DID reach out to feedback@ hours prior to this review. And at the time of response from the Sharp Team to this review (which was many hours since complaint was made), I had still had no response from the initial complaint, which was filed in the traditional manner. Follow up has also been sent*

I made an appointment on Sharp's app and e-checked in beforehand (including confirming my insurance and allergy records), and e-notified my arrival on my app on time. But I was still asked to fill in a paper form, and waited with walk-in patients. I arrived before the scheduled time, but the injection was completed 40 minutes after the scheduled time. The process of vaccination was good and professional. I fully understand the necessity for the background verification. However, the reason i made an appointment is trying to do it quickly to go back to work. It wasn't quick at all. I will suggest you coming here with abundant time planned.

I had history of tonsillar stone which I usually remove myself with tonsillar removal tool kit. There's one that I can't remove myself so I went to urgent care RB Sharp Reese Stealy)in February doctor was unsuccessful in removing it. My primary doctor put in a consult to Ent . After more than three weeks of waiting for my appointment, it was cancelled two hours before my appointment . I was informed provider is sick. Got rescheduled in 3 days but i feel I can't wait any longer( discomfort,sore, )So i went to Urgent Care Mesa Sorrento (Sharp Reese).Dr. Borecky said they don't do removal of tonsil stone and that just to keep my appointment with ENT. Thank you so much for helping patient!( sarcasm).

EYE DEPT REVIEW From the gal at the check-in desk, to Dr. Liu's nurse... everyone was so terrific. I don't normally come to this location because it is quite far from where I live. However, I may reconsider my eye doctor after seeing Dr. Liu- he was so awesome! I found him to be professional, personable, knowledgable, attentive, responsive, and open-minded. I have rare condition and he quite literally took the time to further explore my condition and how it could or could not relate to my visit. I really appreciated this. Thanks Dr. Liu and team!

I give five stars when I love a place so much and I know I will return to. I switched to this location recently from the Genesee location. Even though it's farther away from me, the place is amazing. There's lots of free open parking, the medical building looks amazing, but most importantly, I love my new doctor, Dr. Gore! She's patient and really listened to my concerns well. She took her time with me and I didn't feel rushed at all. Dr. Gore really cares and I felt heard. It's a one stop shop for lab, radiology, and doctor's visit.

I've been here several times through the years. A few times over the last 12-18 months, the wife had the flu and most recently, it was my turn to be sick (September 2023). I was very happy to find out that this urgent care is open everyday, including Sunday the morning of my visit. I had been sick for a few days and was getting progressively worse. My poor wife had to put up with my coughing and tossing and turning all night, and by morning, she was "encouraging" me to go (to urgent care). Lol This urgent care is easy to find, it's a few minutes of driving after exiting from the freeway. It was not crowded at all since it was an early Sunday morning, and of course there was plenty of parking. Checking in was a breeze. I just presented my insurance card and ID, explained my problem and I was seen within 5-10 minutes. The receptionist was very nice. The nurse (Anjali) that took my vitals was nice as well. And then Dr. Chang was also great. He was very thorough and made sure to answer any questions I had. I pretty much felt better a few days later, but I feel that it's better to err on the side of caution and visit urgent care versus wait if you are feeling worse. The last thing I wanted was to develop a bad pneumonia or infection and get hospitalized. This urgent care is clean... from the waiting area to the exam room. It's nice that it is a large waiting area as well... plenty of room. My only knock is that there is not an urgent care closer to my home. Otherwise, I have always been happy with my experiences here. 3.5 / 5: Location 5 / 5: Cleanliness 5 / 5: Service 4.5 / 5: Overall (rounded up to 5)

tried to check in for my appointment. One girl acted like she didn't know how to do. Check-in told somebody else that I needed to be checked in and to go to a different window stood at that window for five minutes while the girls just stood there and type the whole time. Finally, someone came from the back and handed me a piece of paper and told me to sit down and wait I went to take the paper back out and she says just give it to the nurse very rude front desk people today never have I experienced this.

I came to this Sorrento Valley location for my dreaded flu and COVID shots. I was pleasantly surprised and happy with the whole process and experience. From making the appointment to the easy-to-find and convenient location (just off Mira Mesa Blvd.). The receptionist and nurses were friendly, helpful, and caring. The whole experience took less than 15 minutes. Hopefully, there will be minimal side effects. So far, so good.

Had been going to Sharp since 2023 when I suddenly had an issue with my insurance a few months ago where Sharp informed me I was not in-network. This happened literally after I had finished an appointment, when billing called my phone so I went up to the check-in desk where the lady informed me that yes there was an insurance notice next to my name but she forgot to check it and signed me in... There was a lot of confusion with the insurance company itself as to which provider is in-network but in the end, I was told I have to cover costs for ALL appointments since 2024, totaling about $1000. This includes a $285 charge for a telehealth appointment which my doctor was 45 minutes late to. To top it all off, I had contacted Sharp billing after my first appointment to ask about some charges on my account and they waived the charges, not knowing (?) or not informing me about the change to my insurance so there was some negligence on their part too. I know that Sharp is not legally required to tell us if we are in-network or out-of-network, but it should not have gotten this far especially because I even contacted billing before this entire fiasco came to light and especially when there is a flag on our profile literally when we check in.

Unfortunately, I had to take my toddler here when he had a high fever. Fortunately, we were handled with professional Nurses and a Doctor. They helped calm my wife and I down and provided relief from our concerns. My son was checked and left with good news as well as a few superhero stickers. Thanks a million Sharp Rees-Stealy Sorrento Mesa for being open late and for taking care of my family!

They are basically useless. Went there when passing kidney stones and the front desk guy made me wait 30 minutes just to check in because he wanted information verified but I was in so much pain I just walked out and went elsewhere and was helped immediately with urgency. That was 3 years ago, and today I went back in to take my brother and they had my brother go in and they were with him for 30-40 minutes getting information and telling him what it could be but performed no tests then gave him 3 Tylenol pills and a paper to go to a different urgent care. I would have gotten faster care with the same result by walking into a target or a gas station for the Tylenol

I've been a Kaiser baby all my life, til I turned 26 lol. With the new job, my current insurance accepts Sharp and I've heard nothing but good things about the people associated with the company. The transition from the Kaiser environment to something more catered towards my budget seemed intimidating at first, and I admit, it is def confusing having to navigate such new territory, especially in terms of healthcare and billing. However, the Sharp representatives I've dealt with have generally been patient, and if not that, direct and wanting to make sure you leave without any unanswered questions. I don't really have any criticisms to say about Sharp as of now. I do appreciate how this location is clean, offers plentiful parking, and is closer to me. It also seems like 97% of the time, people do enjoy working here (some can still benefit from being a litttle more friendly though--being at the hospital is already a daunting experience on its own). Tl;dr yadda, yada: If you're thinking about joining the Sharp family, I'd say consider it!

Absolutely horrible. I went there in agonizing pain from fibromyalgia and dr. Golden took away my only medication that helped with the pain because I didn't mention a sedative overdose that happened a few months back when I was on waaaaay more sedatives. I was on 7.5mg mirtazapine, 16mg buprenorphine/naloxone, 2mg clonazepam, 2000mg of methocarbamol, 60mg of propranolol and 50mg of hydroxyzine a day. I was only supposed to take 1000mg of methocarbamol a day but I was in such bad pain that night i took 2000mg of it. It caused me to end up in the ICU due to aspiration pneumonia. So what did I do? I stopped taking mirtazapine completely, i reduced my buprenorphine dose to 8mg every other day and reduced my gabapentin down to 1800mg a day, pretty much stopped taking hydroxyzine all together. The rest of the meds I kept the same but I obviously learned my lesson so I never took more than 1000mg a day. So obviously I'm not taking the same meds and the same amount of sedatives. So why the fuck would I mention to her the ICU incident? I wasn't asking for an ADDITIONAL sedative. I just wanted to try switching methocarbamol for baclofen. She agrees to this, i get to the pharmacy and she cancelled all my orders of not only the baclofen but the only thing keeping me sane, the methocarbamol too! That fucking monster has left me with no pain medication at all so now I'm gonna suffer even more than I already was. She also called me and told me she no longer trusts me since i didn't bring up the ICU incident. How unprofessional and rude. She the said she now doesn't feel comfortable prescribing me any muscle relaxers and once again said she doesn't trust me. SHARP DOCTORS ARE SHIT. Every doctor I've seen is a fucking moron, liar or has a stick so far up their ass they're growing a tree out of their mouths. They won't even prescribe you damn tylenol. You'll go and just waste your money. And good luck calling and getting any help. Total waste of time. SHARP SUCKS. SHARP SUCKS SO MUCH THEY SHOULD CHANGE THEIR NAME TO SHIT. Kaiser was far better. Same with Scripps. The doctors actually care at Kaiser and Scripps. Sharp they just want you in and out as fast as possible and they won't prescribe you anything that helps. For example, I had a friend who was in withdrawal from Xanax and the Sharp doctor prescribed him propranolol. That's it. He ended up having a seizure. Fucking moron doctors. AVOID AT ALL COSTS!!

I had a concerning mole on my lower lip that appeared a year ago and grew rapidly 3x in size within a year. In a state of paranoia searching google reviews of melanoma, I scheduled an appointment and was seen within 2 weeks by dermatologist, Dr. Wiggins Lee & racquel. Everyone in office is so kind & have such sweet and patient energy which helped reassure me Throughout the entire mole shaving process. Numbing & the procedure literally took 10 mins and was given aquaphor for post treatment! Less than a week later I got a voicemail stating i was skin cancer free & i am so grateful for the team & experience i encountered here! Day 6 post op & my shaved mole more looks like a popped pimple but healing nicely can't wait til it's fully closed (: 10/10 recommend. Thank you Dr. Lee & Racquel! Please don't hesitate to get your moles & all other skin concerns checked out!

Melina, Gianni and the other tech working the Lab here today could not have been MORE LOVELY! Professional and kind, they helped me clarify a paperwork issue very quickly and got me all taken care of. After going to a different location and having a bad experience that actually made me get up and leave, they gave me the information I needed and were very efficient and professional. Above and beyond they were so pleasant to deal with and took care of my needs. Thank you for your service and lovely smiles!

Awesome. Whole family goes here. The doctors are great, the location is ideal, and the building is new and clean. Just great.

Daniel Chang, DO is so sweet and nice and personable - and took care of me and did an amazing job on my medical issue. Thank you!!

I've received most of my medical care at Sharp Rees-Stealy from pediatrics to adulthood. Most it was at the old location on activity road. The amenities here are much improved and happy my doctor moved here. It's a new modern facility compared to the outdated building. Everything from making appointments, checking in, using the phone app to talk to my doctors and follow up has had been great. I've had great doctors in primary care and specialty. I've had a few procedures here. The medical staff including the doctors made me feel very comfortable and safe. Never had any issues with the billing department. If you have any balances they will advise you at time of check in. They use a palm identification system which is nice to know that your identity is verified with another step. Urgent Care and Radiology are all located in the same building which is quite convenient. Lab draws as well. Overall I had no issues while I was a patient here.

SRS offers quality care. All of the people who work there are kind and helpful. I've never had an issue with getting an appt when needed.

The best service ever! No comparison to any other medical group. I'm an ICU RN with 25 years of experience and I have been always satisfied with the care that I receive at Sharp! Thank you all! Great team work!!!

Professional, kind and efficient. Very positive experience. Clean and attractive office.

My primary care doctor is at the location, she's great. The office staff is rude & condescending. On multiple occasions I've witness them talking down to patients, and the elderly. Why work in a customer service job if you're. miserable wench who doesn't want to help people? An elderly driver who speaks English as a second language, came to pick up a patient, the woman "helping" him was loud, dismissive, and rude. Talking louder to someone, doesn't make them understand you more clearly, you are an idiot.

I grew up with my health care provider being Sharp Rees-Stealy. I had for the most part positive experiences. I had an amazing pediatrician who was extremely nice, caring, thoughtful and smart. She diagnosed me with Scarlet Fever when I was 4 that no other doctor could diagnose. I knew when I had my son I wanted him to have the same pediatrician. The doctor is Dr. Uma Narayan. She used to be located in Miramar at a facility that is not there anymore and is now located in Sorrento Mesa. This location is a good 20-25 minute drive from my home I feel it is worth the drive because I trust Dr. Narayan and love the staff. The pediatrics department at this facility is wonderful. From the front desk personnel to the nurses to the doctors everyone is polite, welcoming, and friendly. I feel they honestly care about my son's health. He is not just another patient to see. The wait time to be called has never been more than 10 minutes past our appointment time and the staff is very good about making sure all questions are answered. They do not try to rush you out of the office. I wish all doctor's offices operated this way. They also offer late night appointments on Wednesday which is great for working parents. As much as I love this facility the drive into and out of Sorrento Mesa can be a pain, but I feel it's worth the misery of traffic to see a truly amazing doctor. The parking lot is also very large so there is never an issue with parking. The building itself seems fairly new. It is very clean, bright and modern feeling inside. I love this pediatrics office.

We took here today our daughter who has special needs because we're concerned about dehydration. She has been extremely drowsy for the past two weeks from the new seizure meds and we've been working with her neurologist in adjusting the doses of her meds but the progress has been going so slow. We're concerned that dehydration might be also causing the drowsiness. We came to this location hoping we can get the treatment we need for her after reading the reviews. Disappointingly, the nurse couldn't find her vein and we were sent home not getting treatment she needed. I just feel that they should be fully equipped to provide the treatment people need,

Stood in line for more than THIRTY minutes to make an appointment for OBGYN because 1. There was only one receptionist and 2. the receptionist had NO sense of urgency or awareness about people waiting. If the person you're helping is going to be a long time, ask them to wait because this was absolutely ridiculous. I will be avoiding coming to this location at ALL costs!

If at all possible, avoid this location and prefer the main Sharp Hospital with the ER in the Kearny mesa area off of the 163. I have been coming to this sorrento mesa location for sometime and for the most part, everyone is nice, however, the RN for my PCP is extremely rude and condescending and makes you feel like you are wasting her time, every time I have been there for an appointment. The first time, I was referred back to my PCP Dr. Light by my orthopedic surgeon, who wanted a simple ECG done to ensure I was ok to consider arthroscopic surgery for my knee. When I went in to to get it done, this RN 'CEL M.' (she refuses to give her full name when requested) - was so condescending and rough while doing it, the ECG result said clearly that the data was poor and that it will adversely effect its interpretation by the Dr. I didn't say anything at that point and until now, since I wanted to give her the benefit of the doubt, maybe she had a bad day, who knows, we all have those. But fast forward to now, approximately 1.5 yrs. later, I am in need of a simple steriod injection in my back due to debilitating pain that has sent me to the ER, AND has been recommended by my interventional radiologist, BUT, it needs to be pre approved by my PCP Dr. Light or it would cost me $475 for a simple injection paid out of pocket (keep in mind the high cost of medical insurance premiums we already pay every month !!) I did what I was supposed to, wrote a respectful and detailed email to Dr. Light explaining the situation and requesting this pre authorization be sent at his earliest convenience so I can arrange to have the injection done by the interventional radiologist. The RN Cel M. is making things so difficult, calling me and telling me how we need to do a video call first and figure out what's going on prior to them sending a simple preauthorization request so my insurance can approve it - all the while when there is a mountain of record from my visit to the ER yesterday AND an MRI that shows clearly that I have a disc protrusion that is causing this pain and needs to be relieved asap. Unfortunately, the last year has been tough for me with some continuing medical issues and as a result I have had to go to several Sharp locations to get things taken care of and I can tell you, by far, this RN is the worst I have ever encountered. She should really retire. You can just tell when you meet her, just does not have the empathy and care a health care provider should, and I know what it takes since I am one myself. Attached is a snapshot of the ECG report that shows it was of poor diagnostic quality and could not be clearly interpreted. RN's do ECG's all day every day and this is what I meant by her clearly not paying attention to what she does.

I was advised to come to Urgent Care which I did what a waste of time waited over an hour to see the doctor who did not show up I walked out and then he calls me to Come back if I came an hour late for a meeting I would be fired Terrible service abs maybe time for you to review your staff I could have been dead in the room no one zero nada came in to check on me no one

First time utilizing the Urgent Care in Sorrento Mesa tonight. I recently changed insurances and had to fight to keep SRS as my medical group, the young lady at the front desk was having issues verifying my insurance, but made a quick phone call and everything was handled. I wish I remembered her name, she was so sweet and helpful! (It started with an A) The nurse that triaged me came off a little grumpy, but I made it my mission to make her laugh and I succeeded. And then there was Dr Lovell! He asked all the questions, did his assessment and got me on my way. I love how quick and efficient he was! This service is why I fought to keep SRS!

I went to their OB/Gyn department for a routine pap smear and ended up with sour-puss face Nancy Mattioli. She was fucking terrible. If you want instruments jammed up in your vaginal canal with no warning and minimal lube, this is the place for you. And FFS, ask your patient if they're sensitive in the area. As a NP performing pap smears, you should know better. For those of you who are told that typically their NPs are the ones performing the paps and not their OB/Gyns, make sure you don't get Nancy. Side note - their family physician Rachel Palma is a badass though. If she's still taking new patients, that's the person to see for family medicine.

My five-year-old son was seen by Lisa Reed, D.O. in the pediatric after hours clinic when his primary wasn't available. I was extremely dissatisfied with her unwillingness to listen. When I was speaking she constantly cut me off. She was typing on the computer during the visit, never making eye-contact. She seemed in a hurry and dismissive, asking very little questions. She answered my very specific questions with, "I've been doing this a long time" and "This is what I would do for my own child." Neither of these statements answered my questions and were extremely condescending. I have no doubt in her years of experience, yet I came came away from the visit doubting her abilities as a medical professional. Bottom line, my son was treated like a number and not cared for in the way in which he deserves.

This location is really great I go here for dermatologist and Dr Corrine Hect is amazing, she is so personable and makes you feel very comfortable, I'm very sad she is moving to another location. I also come here for labs and they do it so quick. I hate needles. I will definitely come back here they are a very nice and friendly staff, this place is very clean and has self check in quiosk as well.

Having been with Kaiser for years and not been to the doctor in forever, I had no clue where to start! I heard that Sharp accepts Aetna so I called around trying to find a same day appointment for a new patient since I was about to die from a cold/flu! (Maybe a little dramatic, but not over the top) The second number I found happened to be some sort of call center with a wonderful woman who helped me track down an available appointment. So I got an appointment here to see Elizabeth Mayer. The woman on the phone gave great direction to find the exact office to go to. When I arrived they gave me a mask so I wouldn't contaminate the office. Understandable, I would have stuck me in a bubble so they were pretty nice there. Check in was easy and fast! The woman at the counter could tell that I was not able to speak without coughing so she had no problem with my silence and writing the info she needed! The nurse who took my vitals was very kind and compassionate! Again, she was pretty quick too! Perfect since I wanted only to go get back in bed! The Dr. or PA (I think that's like a nurse practitioner maybe) Elizabeth Mayer was so nice! She put me at ease and did not doubt my symptoms and didn't make me speak more than necessary. Told me I am to got back to see if on Monday 1st thing if I haven't improved! Today, I'm 90% better thanks to my inhaler and cough syrup! This location is gorgeous and super clean!! As I was leaving with my "keep away, I'm in quarantine" mask on, all the staff wished me well. Really made me feel like they care! While I hate going to the doctor, an experience like this will make it easier for sure!! Thank you Sharp! Your commercials don't lie!

The staff at the Lab can be a hit or miss, They are rough and can be rude about it. Most of the time they make my arm bruise. Onces or twice I get the new lab tech, I wouldn't mind, If I was told ahead of time. Not while in the back getting prep and then getting asked by the student if it's okay. I understand they have to learn, just be considerate of the patient and asking before hand.

SHORT VERSION. Within an hour of arriving at urgent care in Sharp Rees-Stealy Sorrento Mesa hospital, I received simple surgery for removing cholla spines from my foot, and I was provided with a 2-week supply of antibiotic (Cephalexin capsules). Also, within the first twenty minutes of arriving, the clerk accepted my medical insurance and I didn't have to pay one penny. LONG VERSION. In February 2019, I took one of my many visits to Anza Borrego Desert State Park. As part of my photographic expeditions, I stopped at Campbell Grade and explored an area with cholla cactus and ocotillo. Eventually, I found a great spot to set up my tripod (see, attached photo). The horizon took the form of the snow-covered Laguna Mountain range. Anyway, I was wearing running shoes where the uppers took the form of a fabric network. The cholla spines had no trouble at all making multiple jabs into my foot. A day or so later, I wound up with an infection, and the side of my foot had a dark pink area the size of a silver dollar. RAPID ONSET INFECTIONS. At that time, I was already aware that some types of infections acquired from the soil are rapid onset and can result in the need for an amputation or can result in death. See, for example, these articles about "flesh-eating bacteria" (Khamnuan (2015) Int. J. Gen. Med. 8:195-202; Bryant (2012) Expert Rev. Anti-Infect. Ther. 10:1-3; Okuzono (2018) Ann. Clin. Microbiol. Antimicrob. 17:31). And so, I contacted by phone a physician (Sandeep Soni) in Poway, CA who specialized in infections. The receptionist told me that I could not be seen, unless my medical records were transmitted to their office. I told her that I do not have any medical records and that, even if I did, I could be dead by the time they were transmitted to her. Then, the receptionist put a nurse on the telephone. I told the nurse that I had an infection, and that I needed to be treated right away. But the nurse also told me that I could not be seen, unless they had my medical records. Then, I told the nurse that she and the doctor are required to obey the Hypocratic Oath, and then I accused the doctor of malpractice. SHARP REES-STEALY URGENT CARE COMES TO THE RESCUE. Then, I decided that I should drive myself to the emergency room of a hospital, and so I went to the nearest hospital, which was Sharp Rees-Stealy on Genetic Center Drive in the Sorrento Mesa district of San Diego. At that time, I had never heard of, "Urgent Care." Within 20 minutes, they accepted me as a patient and, a few minutes later, the physician was performing simple surgery on my foot and she opened both wounds a little bit with a scalpel and then she removed a couple of embedded cholla spines. Stitches were not needed (a bandage did the job). I took the Cephalexin capsules for a week and the infection disappeared (when I was ten years old, my father taught me that the 4 signs of infection are, rubor, tumor, calor, and dolor. After a week these signs disappeared). FIVE STARS for Sharp Reese-Stealy Urgent Care.

The wait is over an hour. You would think considering flu season there would be more doctors and nurses here.

I will never leave Sharp to another Medical group ever!!! That is how great and amazing this group is. When it comes to the care for their members they go above and beyond...now that's what I call "good quality care". I left Sharp for two years to another medical group and boy that was a mistake. Sharp is very welled management, organized, and what I appreciate more is their communication of calling you and providing you an update on your HEALTH or overall care. I have been with Dr. Abromowitz for almost ten years and needless to say I am glad he is my PCP. He genuinely takes his time listening to your concern and make ensure he is providing you a good quality care. Everything from calling to making an appointment, calling the nurse line, front desk check in and seeing the provider is beyond organized and outstanding. They deserve a 5 star rating that's for sure.

I just went for a mammogram 04/03 at 4:00 and had the worst experience. The technician was really rough, I can see she has no experience since she kept pushing me against the machine, pretty much to my chest plate, if that wasn't enough she had to take the x-rays twice because she wasn't able to get the shot similar to last year's in order to compare. When I went to get dressed I realized that my whole chest was really red. I see why there was no wait for booking an appointment at this location, but next time I'll go back to the one in Mira Mesa where I had previously gone without any problem, even if I have to wait more than a month.

My wife went to Sharp Rees-Stealy Sorrento Mesa 3 weeks ago to get an appointment from the Obstetrician-Gynecologist for the baby. The appointment date they gave was today April 1st 2021. She asked them twice to make sure if our insurance is in same group and network. The lady at the reception took her insurance ID card, and said "yes" and also called somewhere else to confirm. Then they gave her applications, made a copy of insurance card etc.. Today it was our appointment day and we were there and ready. When we are checking in, another receptionist said that our insurance group is different so we need to call our insurance to change it and we have only 10 minutes as our appoint time was in 10 minutes. She was still saying "if you call them now, you still have 10 minutes to your appointment, so we can get you in". Thank you!!!!! Sounds like if it takes 15-20 mins on the call, even if we change our group, we won't be able to get in for our appointment. I was surprised and asked my wife that if she hasn't checked with them before. She was 100% sure, and even saw the lady over there who told her that it is covered. Then we talked to that lady as well, but all she said was "sorry, you may need to pay deposit if you still want to see the doctor".. when I ask the reason,they said our SHARP group is different. But our group name is written on our insurance ID card super clearly... I can't understand how come they oversaw it.. I got off from work, drove 40 minutes one way for that appointment and we waited 3 weeks for that. They suggested to call my insurance to change my group and they said "it only takes 10 minutes", which I did next to them. And the agent said it takes 10 business days as we are already in April and our appointment is also in April. And that 10 days, there is no guarantee, it could even get denied. We send them all the forms and insurance information again a week before our appointment, but obviously no one bothered to check those forms at all.... We had to leave, but I told the staff overthere that, it takes so long and hard to find an appointment, and my wife is at her 9th week as we still couldn't get any doctor visit. God forbid, anything happens,I SWEAR I AM SUING THEM. I told my wife, not to change the group at all.. I don't even want to go there at all anymore.. It is obvious that staff need more training. Blanca (or Bianca) and Karina were the staff and all they were taught is saying 'sorry' and dont even look at your face. Someone should train them that saying "sorry" does not solve the problem. These people should be responsible and take ownership of their mistakes. We should have get that visit today AT NO COST as it was not our mistake. Yet we are the ones who are victim of their mistake! Writing this review with an hope that there would be at least some professional management and they would at least decide to train their staff before giving them a chair and responsibility.

How swanky is this new office! This is such a nice upgrade to the older offices that I use to go to for Sharp; everything is organized and everyone seems a lot happier! There is a optometrist and a pharmacy downstairs if you need too, I never have problems with parking and everything is clean! Yay Sharp!

I am a brand new patient of Sharp Rees-Stealy Medical Group due to the lovely gentleman at the front desk, Donovan. I came in on 10/27/21 and he regretted to inform me that since I had just moved to San Diego, I needed to call my insurance to make sure they would allow me to utilize my benefits. After an hour and a half on the phone, countless sticky notes and putting my phone on speaker because I was having trouble hearing due to my cold, Donovan and his desk partner (whom I rudely interrupted while she was checking in a patient because I finally got an insurance representative on the phone!) finally helped me sort everything out. When you are sick, it is so important to have people that make things easier for you. Donovan is an exceptional employee. He double check if he did not have a concrete answer to my thousand questions, apologized for going on break while I was in the midst of my crisis, and directed me to the correct location where Dr. Jane Morse took amazing care of me. Loved Dr. Morse, her assistant (I don't recall his name) and of course, Donovan.

As you age, you're gonna have some health issues. That's the price you gotta pay for playin' hard party people! Seriously, urgent care once you get in take care of you as they did my dad. The doctors were very sympathetic to my father's pain, I mean discomfort. The nurses seem like they're always so busy. Welp! They likely are crazy busy. But the Xray tech was accommodating and caring. I appreciate the care shown to my father. It ain't easy growing old. You better pray/hope you have someone who will help you and care for you if you are lucky enough to live as long as my pops. Healthcare facilities such as this are critical to maintaining the health of the aging community. It is my hope that all may have access to the health care and support they need. Much thanks to the Sharp professionals for their help and care of those in need.

I have been going to Sharp Rees-Stealy since 2017 and could not be happier! My primary doctor, Dr. Chilingirian is the absolute best! She is professional, extremely knowledgeable, outstanding bedside manner and always treats me with upmost respect and tremendous care! She is outstanding and wish I could give her more than the 5 starts allowed! The staff at the Sorrento Mesa location has always been kind and courteous! The pharmacy has also been very helpful with prescriptions and in answering any questions. I also see Dr. Lee in Dermatology for all my skincare needs, she is wonderful.

I would give these folks ten stars if possible!! I had to switch from Scripps to Sharp a few years ago due to our company's insurance plans changing, and when the Scripps option was back on the table, I had no desire to switch back! My PCP is located in the Carmel Valley Sharp offices, but she sent me to the Sorrento Mesa office for my Physical Therapy treatments. The staff has been fantastic - from the receptionists (who greet you with a smile + by your first name) to the aids to the PTs ... fantastic! They're all friendly, fun, and make you feel comfortable while still being professional. The facilities themselves are clean and there are parking spaces a-plenty. They are definitely succeeding in bringing the "Sharp Experience" to life!! (Just take a look at the handwritten note they left on the white board to greet me in the Photos - so cute!).

Grateful for Dr.Gupta and team, and even the Urgent Care doctors/team and the video visit doctors as well. Everyone is friendly from the phone, to check in, and throughout the appointments. I always make sure my insurance is in network so I can't continue getting care here. Thank you all for your continued hard work and care!

They are so good here. Staff is all nice and friendly. I take my kids here for the annual check up and couldn't be more pleased at the consistency of great service

Oh thank goodness for urgent care! Dog bite Eye infection Allergic reaction You name, it we've been here for it! Sometimes you walk right in on a Sunday afternoon, other times its Crazy crowded on a Monday night with an hour wait. What is consistent is the Sharp experience. They care for you from the minute you walk through the door. They go above their roles and responsibilities to not only care for what ails you but a little empathy goes a long way.

Love this location. Easy to park. Appointments always start on time and they always have you in and out in a timely manner.

I love this building! Everything is so new and beautiful! The exam rooms are clean and the lobby is beautiful. The staff here are super positive and I really had a great experience with my doctor, Dr. Palma. There is plenty of parking and it is right next to the 805 freeway off of Mira Mesa Blvd. Thank you Sharp Rees-Stealy for a very pleasant doctor's visit.