Sabrina F.
Google
We’ve been loyal customers of this barbershop since the day it opened. My husband and two sons have consistently gotten their haircuts here for years, and we’ve always supported the business. Unfortunately, the quality of service has significantly declined over the past year, culminating in an experience this week that has left us deeply disappointed.
My son had a 9:30am appointment, and we walked in at 9:37am. To our surprise, Saul had just seated another client in the chair. Rather than greeting us or checking the schedule, he abruptly said, “Now you will wait for me!” — despite the fact that he hadn’t started cutting and his 10:00am client graciously offered to let us go first, acknowledging it was our scheduled time.
While I understand the importance of punctuality, this kind of inflexible and dismissive attitude—especially toward a child—is completely unprofessional. What’s most frustrating is the double standard: Saul himself is regularly 10–15 minutes late to appointments, something we have tolerated time and again without complaint. Just recently, both of my sons were kept waiting past their scheduled times with no apology or explanation.
It’s clear that as his business has grown, Saul has become more rushed, less accommodating, and increasingly rude. Rather than owning up to delays, he seems to blame his customers for even the slightest tardiness.
We truly valued this shop in the beginning, but we can no longer support a business that treats loyal patrons with such disregard. Respect and consistency go both ways—something every small business owner should remember.
