Leanna R.
Yelp
Came here for a work party and had a SHOCKINGLY terrible experience. The security guard aggressively yelled at me out the gate for having an empty aluminum travel mug, saying I was "being deceptive" by "sneaking in liquids".
Here's the story: I walked up to Shatto lanes sipping the last of my green tea, then put the empty travel mug in my bag before approaching the entrance. The security guard said, in an angry tone of voice, "I saw you, you better bring that bottle back to the car." Taken aback, I said, "But it's empty," pulling it out of my bag and turning the aluminum mug over to show him there was nothing inside. He said "It doesn't matter, you were being deceptive. BRING IT BACK TO THE CAR, or you're not allowed in here." Embarrassed by no fault of my own, in front of my boss and work colleagues, I turned and walked back to the car, and said "Well you don't have to be a jerk about it."
After putting the empty mug back in my car, I reluctantly returned back to the entrance, a gross feeling in me after being so harshly reprimanded for such a small "offense". Humbled, I walked up the stairs, when he popped out of the entrance again, bellowing, "NOPE. YOU'RE NOT COMING IN HERE." I responded, "But I brought the container back to my car, Sir." He said, "It doesn't matter, you were being deceptive."
After my boss spoke with the manager, who seemed meek and bullied by the security guard, he told us that he was subject to the discretion of the guard.
We ended up having to call all of our employees and find another place to celebrate, sincerely shocked by this disgusting display of ego.
To make matters more laughable, we found out from an employee that when he had gone to Shatto just 3 days prior, the security guard patted him down upon entry, finding a pocket knife. He kindly set the knife off to the side, and when my friend went to pick up his knife after bowling, the security guard showed off his own knife. Strange how someone with an empty mug gets reprimanded and kicked out, while someone with a knife gets such friendly service.
The one person who made it inside the bowling alley before all this started told us that it was dark and dismal in there, with only 2 other bowlers, and the food/snacks/bar wasn't even open. Glad we didn't end up giving them any business! My boss was a regular there but he said he's never going back.
You are warned!