Nicole Boulas
Google
As a small business owner myself, I always try to give everyone the benefit of the doubt as we all have our bad days…but after three attempts, three days in a row, this is just poor customer service. My mother was sent a fruit arrangement from 1-800 flowers from which Shea Butter Smoothies fulfilled. The order totaled $68, understandably, that is not the amount they make due to third party fees, delivery and what not, but what was received was a $10 arrangement of old fruit. She contacted the store and was advised she would get a call back from the manager, she then contacted 1-800 flowers and was told she would get a second delivery. The second delivery came the next day and it was even worse than the first. Again, she called 1-800 and was then told she would get chocolate covered strawberries, not only were the strawberries old, but the dipping and design were just plain awful. The pictures are of the 3 different orders received. What's even more confusing is this store is about 45 minutes from the delivery address, so they had to deliver 3 different times which at this point they have unfortunately lost money but also, why take and fulfill an order that isn’t a quality product and so far away? I don’t see anywhere online that states they offer fruit arrangements either so it’s confusing that they provide these. If they are using this fruit in the arrangements then I can only assume they are using it in the smoothies as well.
