R M.
Yelp
Sheesh used to be one of my favorite go-to lunch spots in the area. The food was consistently good, better even than a lot of other nearby Mediterranean options, and the prices were competitive. Over the last few years, in my opinion, the food quality has deteriorated significantly. It's as if when the restaurant expanded the dining area, they sacrificed quality for quantity (of business, not food). Add in the growing number of Mediterranean spots in the area, and an online ordering system plagued with problems, and "Sheesh" has become little more than the disappointed utterance I make after dining here.
Let's start with the food. The bread, made in their wood (or gas) fired oven, is still great and cheap. That's a positive. I used to love their crushed lentil soup. But the last few times I've ordered it, it was watered down to be almost inedible. I was able to salvage my last cup only by adding a fair amount of salt and vinegar to give it some acidity and taste. Although the entrees I've had recently did not disappoint, the various chicken sandwiches/wraps often have large chunks of gristle or fat. Having lousy protein isn't remedied by their garlic sauce (which is admittedly potent and delicious).
So, the food is mixed at best. Customer service, however, is lacking. I placed my last order through their Online Ordering system, which uses ChowNow. The system seemed easy enough to use. But after picking up my order, I realized the items I received did not match those I ordered through ChowNow. I was missing an order of hummus and had received over a dozen bread instead of the half-dozen I ordered. I received a receipt from the restaurant that matched what I got, but it did not match my online order.
When I contacted the restaurant about the discrepancy, I was told they have had frequent issues with online orders not matching the orders customers received. If the restaurant knows of numerous continued issues with ChowNow, why keep using that particular online food vendor? There are so many these days, it seems lazy at best, negligent at worst, not to switch to another option that doesn't give customers frequent issues. The restaurant manager (I'm assuming) insisted he could not correct the discrepancy and refund me because ChowNow had charged the order, not the restaurant. He was rather dismissive of my complaint and insisted ChowNow would resolve the issue. I eventually received a partial refund for the missing item after contacting ChowNow, and I can report that ChowNow's customer service team was very helpful in resolving the issue (unlike the manager at Sheesh).
It isn't worth the hassle and risk of poor food quality when there are so many other options in the area, many of them consistently high quality (not to mention lower prices). I recommend Kabob Bistro on 6 Mile in Redford. It's a small establishment that could use the additional business and deserves it. Friendly owners with consistently great food. Give them a try. Skip Sheesh, and avoid the disappointment.