Sweet D.
Yelp
(Response to Cathy after responding to my previous review)
Cathy,
I admire your confidence in Levi, but I was present in this incident and would like to share my perspective. Unfortunately, Levi was not at his best that day. It happens.
As a mother and business owner, I was disappointed in how he handled the situation, especially in front of three young children under 10 years old. His behavior was not acceptable, and I didn't appreciate the lack of sincere apologies and his power-tripping attitude.
***I can't be the one power tripping when I was actually helpless in this incident.
I was placed in a helpless situation, and he basically in his own rude way told me to Take it or leave it, accept the situation move on and shut up.
The word RACIST came up when he served another customer of a different race, leading me to wonder if his behavior was motivated by racism. I expressed my concerns, and he responded by calling me "entitled."
I don't tolerate such behavior, especially in front of 3 boys. I can't have them think that's okay. And as a woman.. no way. As a customer, I would not want anyone treated this way. It's about being heard and treated as a person.
I expect respect and kindness because I give that and I hope you can understand my concerns.
I appreciate your investigation and efforts to address the matter. I want to ensure that my review of my experience is purely for documentation (like a police report) (it happened), and I'm not making a personal attack. My children can even corroborate the events.
*** I'm highlighting this concern about Levi's history of similar behavior, as seen in previous reviews. He's been a repeat offender.
I hope you can work with your staff to improve the experience for all your future customers. Thank you for your attention to this matter.
Besides, I also believe great things happen to good people and everyone on my party was able to board. The 3 tickets was fulfilled by Tugboat Pete's it was just $11 per person so saved us more.