D J C.
Yelp
This hotel has gotten everything totally wrong since we checked in.
Totally prejudiced against Americans.
Club level packed with teenagers gobbling up all of the snacks
The first night we were treated to gun fire coming from the slum, favela, right next door.
Breakfast service almost non existent, 30 min to get a coffee then another 10 for the cream.
2 hours to get a sandwich by the pool
Poor quality drinks
Surly impolite cleaning staff, who entered our room 3 times in 5 minutes without knocking, while one of us was using the restroom, and told to wait.
Manager hung up on me when called to complain.
My cpap was put on the floor, disgusting.
Furthermore, the location is poor.
The "private" beach is not private. No beaches in Rio are private. You share the space with the dirty slum next door, so watch your belongings, robbery
is just a way of life here.
Basically, the staff just don't care about service or your comfort.
Unfortunately, I can't leave a 0 star rating.
Avoid this place
After careful thought, these people are severely prejudiced against Americans, funny when you consider it's an American company. The other Brazilians, Europeans etc are treated much better with timely service.