Sheraton Grand Rio Hotel & Resort

Our first experience at the Sheraton Grand Rio was truly outstanding. From the moment we arrived, we felt warmly welcomed and exceptionally well taken care of by the entire team. We would like to sincerely thank everyone, from the concierge and managers to the waiters and pool staff for their professionalism, kindness, and attention to detail. Every interaction reflected genuine hospitality and a commitment to making guests feel comfortable and valued. The concierge team was incredibly helpful and attentive, always ready to assist with a smile. The managers ensured that everything ran smoothly, and their presence and care did not go unnoticed. The waiters provided excellent service throughout my stay, and the pool staff made the experience by the water relaxing and enjoyable. Shout out to Wagner, Renata, Thaina, Matheus Raphael, Giulia e Yza. It’s clear that a lot of dedication and teamwork goes into creating such a welcoming environment. I’m truly grateful for the effort each member of the staff puts in every day. Thank you all for making our first stay such a memorable one :) looking forward to returning in the future.

The hotel has a truly beautiful setting, with a wonderful view and a great beach. The natural surroundings are without question the highlight of the stay. Unfortunately, the property itself does not match the location. The hotel feels dated and tired, and given the price point, it is significantly overpriced for what is being offered. There is a clear gap between the rates being charged and the overall quality and experience delivered. The staff are friendly and polite, but there appears to be very little flexibility in service. Requests are met with rigid policies rather than solutions. For a hospitality brand of this level, that is disappointing. As a Marriott Bonvoy member, I expected at least some recognition or added value, but membership made no noticeable difference here. That was particularly surprising. The food was also underwhelming. I tried several dishes and found the quality to be poor, with ingredients that did not feel fresh. At this price level, the dining experience should be far better. I genuinely wish I had read more of the reviews before booking, as many of them reflect a similar experience. This has been one of the weakest Bonvoy properties I have stayed at, especially considering the cost. I hope management takes the feedback seriously. The location deserves a property and service standard that matches it.

I was worried about booking here due to the bad reviews but we have had a great experience. We had a partial sea view room with a bathtub/shower. Plenty of towels. You can ask for a range of amenities including robes and slippers. The room was clean apart from one stain on the carpet. Room had its own iron and ironing board. Power outlets are 110v bear that in mind for hair straighteners especially from the UK. There was a smart tv but the apps wernt updated so we couldnt use them. The breakfast was a 3/10 staff are lovely i just felt like the food was similar every day. All of the reception and door staff are polite and friendly. Pool was lush! Its heated and theres also a heated jacuzzi for 16+ year olds. Easy access to the beach, which is one of the quieter beaches. Guests get 20% spa discount and they have some decent treatments. What's really nice is hearing and seeing the waves whilst getting a treatment. The gym is fantastic, as a couple who gym on holiday this ia the best gym ive seen in a while. My only issue is they couldn't offer even a 1 hour later check out (12pm) which most hotels do offer which brings the service down to 4*.

Great stay, with wonderful service overall. If you have Elite status with Bonvoy, be sure to visit Lounge on 26th floor (amazing view and fun atmosphere) and Spa. Loved the live music in lobby bar and in pool area. Plenty of available seating near pool and designated chairs and umbrellas on beach. Be careful with ocean waves as they can be rough. We enjoyed walking in morning in both directions on footpath (watch for bike traffic). Our hotel faced southwest. On weekends, when the road direction is 2 ways in the morning, you will hear some beeping as there is more traffic.

My first time to Rio and stayed at the Sheraton Rio for my first night. The hotel is beautiful, right on the beach with amazing views of Leblon, Ipanema, Christ the Redeemer! We were welcomed with warm staff who were happy to help with anything that was needed. The staff told us all about the hotel and what it has to offer. The team at reception and concierge were very accommodating. A special thank you to Matheus who went above and beyond with making sure this stay was beautiful for me and my friend. A HUGE thank you to Denise in the Club Lounge who gave us recommendations for Rio, especially leading up to the main carnival period. We thank you for taking the time to speak with us and welcoming us to your city, your home. Club Lounge was amazing, great food, friendly staff who were accommodating all our needs. I would 100% come back to the Sheraton in the future!

Our hotel experience was good. Yes the hotel rooms are dated but we didn’t have any problems. Definitely recommend higher floors even if you don’t get ocean front. The Location was not as private. Small beach area. Lots of locals from the communities. You won’t get sun after 3 pm as the mountain behind creates a shadow. |Pool area was really nice with various options for dining. Everyone with no exception at the hotel was friendly and helpful. Thank you!|Now the highlight for me was the breakfast buffet. Plentiful! So many choices of fruits, juices, protein and amazing breads, cakes etc. It was wonderful!

As a Marriott Bonvoy Titanium Elite member, I entered an arrival time of 11:00 AM in advance. At check-in, I was bluntly told that check-in is strictly at 2:00 PM, with no flexibility whatsoever. I have never experienced this before, especially considering that flexibility and priority are supposed to be key benefits of elite status. What made it even more disappointing was that no effort was made to find a solution. Instead, I had to argue and discuss, which is simply unacceptable for a loyal customer. This was a very poor experience, particularly for someone who has shown long-term loyalty to Marriott Bonvoy. When I asked to speak to the duty manager, the requested person never came. Instead, a guest relations representative showed up, who unfortunately was not helpful at all. The room upgrade was also underwhelming. I was given what was essentially a standard room, rebranded as a “Deluxe Room”, located on the 4th floor of a hotel with 26 floors. This does not meet the expectations of an elite upgrade. Overall, this stay was sad and disappointing. As a loyal Marriott Bonvoy member, you truly feel out of place here. The only positive aspect was the Club Lounge on the 26th floor, which offered a good selection of food and drinks and a fantastic view. Because of this, I am giving 2 stars instead of 1.

This hotel is an annual travel destination for many families over the years with the only exclusive beach in Rio. It has a well serviced pool area, with separate kids pool, hot tub, and many diverse restaurants, several of which are overlooking the beautiful exclusive ocean view. All of the staff are friendly and wanting to provide excellent service. Despite all that Rio has to offer we rarely leave the resort. The beach and amenities has been improved over the years which is a nice thing to see as a frequent guest.

Shearton, you rock! Actually that is pretty funny because the big boulders in front of this is resort are pretty incredible. The views are Spectacular! The food has been great, the service has been wonderful, we have five different places to eat, different kinds of foods. The pool is Spectacular! They have a hot tub, a kids pool, and a play area. They also have a Private beach and this particular day there's about three people on it. So sad. Vanessa, Jonathan, Laisos, Alexandre, Alexandre and Nunes, Thank you for making the time special for me and I WOULD come back.

The hotel is old Maybe that is why they now pump this flowery scent in the air that makes it hard to breathe I asked about the smell and was told that this is the corporate smell of the Sheraton. Yeeesh! The staff is ok, some are better than others. Some went out of their way to help me. I had one person tell me, that they were too busy and walked away. Huh? I worked at a Hotel and I would've never said that to my guest. I'm sorry to say it but The food is terrible / horrible. The best food is by the pool. The beef kabobs are the best. 8th floor smells like cigarettes and cigars. The Elevators are very confusing They randomly charge different prices for extra time at the end of your stay. I got charged more for less extra time. Other people got charged less for more extra time. Strange!! The Door men/Lobby/concierge people are super nice and very helpful One of the hostesses at the Benne restaurant in the morning is very rude and demanding. Tell your hostesses at Benne to relax. Guests are allowed to enter without having to eat there. All of the people working by the pool are great people! Lobby Bar is nice. Bar tenders are nice. I had stayed there before like 3 times and I liked it a lot more before This time, I was not as pleased and delighted as my prior times Overall - I give it a 2 out of 5. If I HAVE TO stay there again I will.

This hotel should not be listed at 5 or 4.5 star hotel . It should be at max 3.5 or 4 Star . Not sure how they get their ratings. The lobby and restaurants are nice but nothing else. My # 1 problem was the rooms they have never been renovated and completely outdated. All furniture are from 1980,s . Some items are broken. The bathroom looks like old apartment bathroom and shower. I complained the water was not draining and during my five day stay was not fixed. They try to give me a better room but looked exactly the same and out of shape. The noise from next door banging door is crazy. Try to use the jacuzzi at the pool and the water was so dirty and oily that I just came back to my room . Not worth the money we spent and very disappointed . Managment didn't try to make us happy.

The positives of this hotel are the breakfast (if you are a Bonvoy member), the beach is safe and uncrowded, and the rooms are quiet and clean. The views are great especially from the upper floors I don't like the location - must take a taxi everywhere vs staying in Leblon or Ipanema. The staff overpromised - checking times, room availability when we wanted to switch, bar closed at 11PM on a Saturday night. The rooms are small and the photos are not indicative - they make the rooms seem bigger than they are. Limited refreshment options in the Bonvoy lounge. Bathrooms are small, the lighting is bad, and the amenities are low quality. I am a loyal Bonvoy but would never stay here again.

This hotel was not at all a 5 star place. The furniture is all torn and worn out. The breakfast is lots of food but not of good quality. The pool is huge but could have been cleaner. It played loud music not suitable for resting. Music was not even Brazilian. Place did not feel like we were in Brasil.

Excellent hotel with a large pool and access to the beautiful Vidigal beach. The staff are extremely attentive, the gym is large, the food is excellent. It is a 15 minute walk to Leblon, so you are away from the noise and excitement of Rio, but its perfect for some quiet time. The beach is excellent and a nice mix of locals and tourists. I would highly recommend staying here.

I have stayed here for a week and enjoyed one of my best vacations ever. The staff here is excellent and really treated us well. Luana at the front desk assisted us in selecting the best room for our stay. Each morning Paolo greeted us and made sure we had a good table with a view and kept our coffee, juice and tea refilled. The concierge was helpful in booking excursions to see interesting parts of the city. We had a great time and would love to come back

This is a pretty standard Sheraton in terms of rooms and amenities. The location and the service take an otherwise A-OK 3-star experience to a "Yay! I'm a fan!" 4-star rating (I pay attention to the Yelp review guidelines, can you tell?). Unlike the "beachfront" hotels in the Copacabana area, which are across a very busy thoroughfare from some very crowded beaches, this hotel is located on a semi-private beach. You go down to the lower level, walk across the pool area, walk down a few wooden steps, and your feet are in the sand on the beach; no streets to cross. The Casa da Cachaca overlooks the pool area, and serves classic Brazilian dishes, such as the moqueca de peixe. There is a private car service that works with the hotel to provide transportation to the airports as well as tours. All of the staff are gracious, cordial, caring, and accommodating. Special shout-out to Matthew at the breakfast restaurant. It's funny how some of the negative reviews say more about the reviewer than about the hotel. One reviewer did not seem to like that the onsite French restaurant wouldn't bend its rules with respect to dress code for them, and because a dog at a house across the street from the hotel barked so much!

I was beyond impressed with the Sheraton Grand Rio! The accommodations alone placed my inaugural visit to Rio in my top 3 vacations. Here are a few highlights: // Location While the hotel isn't off the Copacabana strip, it's a quick 15 minute uber ride away. Plus, Leblon (neighborhood where it's located) offers tons of great restaurants and bars. It's also the only large hotel in Rio with direct access to a small, semi-private beach. This was personally my favorite aspect of this location because access to the beach is right off the pool. There is a favela directly across from the hotel, but don't let this discourage you. I never felt unsafe or uncomfortable. It also adds some character. // Amenities As mentioned above, the pool is phenomenal. There's also a full spa, with steam and sauna rooms (access included in resort fee) and gym. You can rent bikes or tennis rackets/balls daily . Tons of R&R opportunities! // Rooms It wasn't the fanciest room, but the doors to the balcony open very wide to create an indoor-outdoor feel. The ocean view is breathtaking. // Food & Dining There are 3 restaurants (including a Brazilian steakhouse) and 2 bars. Typically you expect insanely overpriced menu items at a hotel, but everything was surprisingly affordable. Average drinks were $6-10. // Service Apart from the awesome amenities, I was also extremely impressed by the service. Everyone was so helpful and welcome.

Hotels are all about a good night of sleep... Since most of us sleep on our sides (Orthopedics' recommendation, after bellies up), This hotel have the worst pillows. Too thin, no neck support to keep the column straight. One night here and I wake up with a stiff, painful neck. What's wrong with this management? This is a sleeping business that understands nothing about ergonomics of sleep.

The property itself is quite nice and well-maintained the staff however is or miss. Some staff or eager to the light and a very well trained. Others are somewhat reluctant and seemed to do what is most convenient for them. The private beach has a solid view of the sunrise since it faces East. There is a favela next to the hotel that can be easily framed out of the picture. The spa is fabulous and has amazing treatments and massages on offer. The poolside steak restaurant is also awesome. Although the meat chef was somewhat off on grilling our meat to the requested doneness.

I love this hotel I've been staying here for years and will continue to come back. Staff is super friendly, restaurant and bar is also good! The spa is a must do every time! Very relaxing and clean. I typically spend a lot of time here as well as lounging around the pool with the beautiful mountains in the back drop. The pizza restaurant is also very good. The hotel location is perfect away from the hustle and bustle and very quiet! However very close and walkable to everything you choose to do. This resort is also nestled on the beach my preferred room is just steps away. I highly recommend this location and will continue to frequent!

I've been coming to this hotel for a few years as my company has a contract agreement with Sheraton. This specific hotel and location is dreadful! The service and the staff are horrible! For the price you pay, you get a Motel 6 quality service! Their buffet breakfast, looks good at first, but the service is horrible! Trying to get a cup of coffee refilled, try to get an extra napkin, forget about it! The location as well, looks great at first, but looks can be deceiving! Your stuck on a cliff, where the pool goes dark as the sun goes behind the building or mountain between 2-3 pm! Trying to get off the property you have a few options! Walking, and risk getting mugged as soon as you leave! Use q car service and get "extra surcharge". The best way would be to use the hotels free shuttle service that drops you off/picks you up at designated places. I can not recommend this hotel to anyone. I can't recommend this hotel to anyone!

I really enjoyed my short stay at Sheraton! I visited Rio in winter (aug) and tried 3 different hotels. Sheraton was the best of the 3! Since it was not high season, the traffic was really slow and it was moderately quiet. They upgraded my room to high floor ocean view (i'm a bonvoy gold elite) and extended my check out time. The resort is located in a less populated area, at the bottom of vidigal. I like it since it's close to ipanema but feels secluded. It has its own private beach and a big lovely pool. My room's view was amazing! The breakfast buffet has so many options for all kind of diets and tastes. They offer 2hr free bike per day, which is really nice but my bike was rusty and old. Make sure to check the bike before you leave the hotel. This was my first stay after reaching gold status, so i found a nice gift from the hotel manager in my room at the end of the day. If you are visiting Rio, it's worth spending at least 2 nights in this resort to wind down and relax. I recommend sheraton Rio to other visitors :)

Great hotel right on the beach. A little far away form Copocabana and Ipanema. Going to sleep with the sound of waves is always energizing. Food was ok and the bars were good inc a late night martini style bar. Pool was extensive. You have to Taxi to go anywhere though and with the crazy one way rules they have during certain hours the detour getting back at night can be long.

This hotel has gotten everything totally wrong since we checked in. Totally prejudiced against Americans. Club level packed with teenagers gobbling up all of the snacks The first night we were treated to gun fire coming from the slum, favela, right next door. Breakfast service almost non existent, 30 min to get a coffee then another 10 for the cream. 2 hours to get a sandwich by the pool Poor quality drinks Surly impolite cleaning staff, who entered our room 3 times in 5 minutes without knocking, while one of us was using the restroom, and told to wait. Manager hung up on me when called to complain. My cpap was put on the floor, disgusting. Furthermore, the location is poor. The "private" beach is not private. No beaches in Rio are private. You share the space with the dirty slum next door, so watch your belongings, robbery is just a way of life here. Basically, the staff just don't care about service or your comfort. Unfortunately, I can't leave a 0 star rating. Avoid this place After careful thought, these people are severely prejudiced against Americans, funny when you consider it's an American company. The other Brazilians, Europeans etc are treated much better with timely service.

My husband & I stayed at the Sheraton last month, it was a very pleasant stay. The bathrooms could use a little updating... The Great Restaurants - Great Swiming-pools - Great Customer Service is second to none!! As a carioca (Rio de Janeiro Native), I must admit that the Sheraton's resort location continues to be the best option for a beach lover !! You don't need to cross the street to go to the beach. The million dollar view is the best view you can get. It does not compare to the other hotel views you get @ Copacabana-Arpoador-Ipanema or Leblon...

Location,location,location! I think this Sheraton is one of the best located hotels in Rio, and here is why. To start off with this hotel is located right on the beach, not across the road like all the others. While the beach may not technically be private, it is the next best thing in that it really is difficult to get to it if you aren't staying at the Sheraton. As others have stated, service was very professional, much better than your typical hotel chain, and the food was much better than I expected from the brand. Some have not been happy about the 20 minute commute to downtown. I on the other hand felt much safer to be staying outside of the higher crime downtown area. So why four and not five stars? It really could probably use a bit of a refresh, but that really is a minor quibble. I would be happy to stay at this Sheraton again the next time I'm in town!

I'm a Bonvoy Marriott Platinum member. I had the upper 24th floor, 2411 with a view of the Morro da Babilonia favela as in the movie Black Orpheus or Orfeu Negro and the beautiful Rio beach skyline that I love so much. Happy Hour in the Club Lounge on the 26th floor from 6 - 8 pm - great healthy food and veggies. Breakfast is until 11 am and is absolutely fabulous! Very healthy fruits, veggies, salmon, eggs to your liking (herbs and mushrooms for me) and bacon on the side. A huge, colorful array of fine delicious and very healthy food. The service was excellent. The hotel is located in the Leblon area. There is also complementary hotel service to parts of Ipanema/Copacabana and the Airport, Uber or walk around the bend.

Beautiful and restful location, short distance from the hustle and bustle of the downtown scene. Breathtaking views. Beach front property. Clean (!!). Excellent service, and great staff. Would love to stay here again.

For being one of the few big names resorts in the beautiful city of Rio de Janeiro, Brazil the Sheraton Grand Rio has much to be desired. From the leaking shower which soaks the carpeted entrance to our room to the 90 minute wait for drinks by the pool combined with the barely working ac makes it a hard sell and difficult to return.

Stayed here the end of last year with the family. An average hotel from an infrastructure perspective. Location is not quite optimal (there is a 20ish minute walk to get the main beaches with some severe elevation changes). Service really sets this place apart. Breakfast on the top floor was very good and the servers were my boy's best friends by the end of the trip. Cocktail hour in the SPG lounge was a must event as the bartender (room attendant) made great local cocktails (and mock tails). Note: This is probably obvious to most folks, but there are two Sheratons in the Rio area, so make sure your cab driver knows which one you want him to take you to. We ended up going way out of our way from the airport going to the wrong Sheraton initially.

I like this hotel. Great service, clean rooms, and walking distance to many bars and the beach. I wish the hot tub was 24/7 but whatevs. The breakfast buffet was great! Would stay again!

Best hotel on the water. Great views from every room. A bit remote from all activities but hey grab a Uber

First time I stayed at this hotel, I was impressed with the view and the fact that the hotel was located on the beach. Second time around, I was upgraded to a suite and truly enjoyed the club room at the top floor (26th floor). The view from the club room was magnificent - you get to see the favela, the beach and Cristo Redentor from one venue. The service at the front desk is as slow as turtle and I suppose that's how life in Rio is.

Great place that is comfortable and easy to stay at. Better and cleaner than most similarly priced hotels in Copacabana (which is a short cab ride away). Staff is friendly and very helpful. I enjoyed all 3 of the restaurants at the hotel and the bartender 'nicole' at dry martini is awesome and easy to talk to ( ask her to make you a passion fruit caiperhenia). The private beach is great and you don't get harassed by people selling trinkets over and over again like they do on other beaches.

While working as a consultant in Brazil and with a big client in Rio I usually stayed at the Sheraton Rio. I simply love this place for the great views, super nice people and good food. The rooms are pretty standard (they have been renovating over the last years the upper floors - starwood member floors) Check-in and check-out for regular customers tend to be a bit slow so leave some time for it. They have a special check-in spot just for Platinum members near the Platinum lounge which is super handy for your check-out (go have your breakfast while the friendly people at the desk do the check-out for you). Although the top floors are already renovated and are look nicer I prefer the ones on the 4th floor with the view on top of the water. They have a large balcony outside and it seems you're just on the beach. By no means think the ones on the top aren't nice either, just a different vibe. Prices for accommodation are super high but all Rio hotels are like that.

There is one barking dog across from the road that barks all day long. It is a black dog behind the White House with blue shutters. Due to steep terrain it is very loud and constant even with doors/windows closed.. Personnel are very kind and helpful. Hotel/rooms are nice. Food quality is marginal by the pizza restaurant outside and the breakfast buffet downstairs. French restaurant on the top floor required dress code. They did not want us to eat there with cargo shorts. I think if staying in the hotel, I should be able to eat there with cargo shorts.

As you drive along Av. Niemeyer away from Ipanema and Leblon, the first large hotel you see is the Sheraton Rio. It is a huge white hotel on the Avenue but it looks like the outside has not had any renovation since the building was built. They are renovating the rooms in preparation for the World Cup and Olympics but overall the place still needs work. The internet is OK for the most part and the staff is friendly although most days my room wasn't cleaned until after 12pm. There is a small beach at the hotel and a swimming pool but the real action is at Ipanema or Copacabana beach. The location is OK but not really walking distance to many places.

I want to write about Shirley from the outside pool restaurant. She is the nicest and friendliest person each and every time I eat dinner there. The hotel is lucky to have her. Her recommendations are always good and appreciated. Thank you Shirley Scott

Checked in at 11am...my room was occupied by someone else and had filth everywhere...went down to the front desk..the lady at the desk gave me a room on the 9th floor, my original room was on the 16th floor, and I asked for something higher up away from the noise..I was told it was the only thing available...lies. I went to the room, and of course like I predicted, could hear traffic, beach noise, loud music etc... called the front, requested a manager..someone name Lieda/Linda (whatever) answered..said she would have another room prepared for me...and would call right back...15mins passed..I called, nothing...20 mins later called again...nothing...I was so fed up I came downstairs at 12pm..she then scrambled to hand me a room key to some other room, saying she was just about to call me... smh unacceptable..I travel for work, and this was a very unpleasant experience.

The hotel's pricy for what it is and most the reception a little bit too full of themselves ... if there's a mistake in your room service order , they'll give you credit only... the taxis will charge you more from this start point, so Uber your transportation... The rooms have been renovated decently ... The bartenders are always a delight... The pool is lovely ... And the food ... Umm...the Food ... Is hit or miss, which really Piss'd me off; So good the one time ..... {*Sigh}

Old and in need of renovation. Air conditioning does not work. No hot water. Construction noise. Bad food. All add up to an expensive crappy hotel worth skipping.

We've stayed at many hotels, but this place has been one of thee best, the room was great, nice view of the beach, the costumer service is Great!! All the rooms have balconies, you can sleep with the door open and hear the ocean. We dined at two of their restaurants there, the buffet, and the casual place next to the pool, both were Good! The pool is a very good seized pool. It was a Perfect pick for our Honeymoon.

Stayed here a few times on business, for a few nights each stay. There is a lovely breakfast with patio seating that is very nice looking over the beach. The fitness center is well equipped with weights, squat rack, machines, etc and with treadmills and elliptical over looking the ocean and pool area. Some of us enjoyed tapas one night at the restaurant/bar downstairs. It was just okay. Nothing noteworthy there. I will be back!

Beautiful hotel ideally located for us on our trip to the Rio2016 Olympics. An easy walk to Ipanema, Leblon, the lake, wonderful restaurants and a comfortable, albeit a little bit longer, walk to Copacabana and the Olympic Beach Volleyball arena. Busses are easy right outside the hotel, and the restaurants and bars available to even non-SPG members are excellent. The people are extremely friendly, and our room and room attendant were exceptional. Gorgeous pool and fitness facilities to include tennis and a full spa! A great hotel! I'll definitely visit again soon!

As airline crew I frequent hotels & restaurants around the world. The attention to small details at this hotel is 5 star quality. Business center person is very helpful & knowledgeable. Bene Restaurant Dinner service with server Joao is always delightful experience. Breakfast servers Maria, Wesley & Matthew treat me like family remembering my special requests from previous visits. Giving 5 star service ALWAYS with a smile.

I found this hotel pretty modern and nice. The rooms are clean. The location is a little far from the center, but there is a free hotel shuttle bus. Nice pool. Small beach. Overall, good stay.

I can't believe this is an American hotel. I checked in and only 1 of my three suites my family had booked were available. Then it wasn't even ocean view as all three were supposed to be. So I had to go up to my brothers room and wait 45 minutes for my luggage. The staff had told me the other two rooms would be ready at 445. One became ready at 530 and the other not till almost 10 pm!!!!! So my other birthed was displaced and had to move his luggage around three times before getting into his suite. The manager offered us lunch at one of the properties restaurants. Too bad one was closed and she didn't tell us. The other one had an hr wait. And I didn't want to eat chips and salsa in the lobby bar. So we ate at the pool which was terrible. Nothing was appetizing not even the French fries. To top it off we couldn't get wifi bc we didn't have a room number!!!! Then we went down to leave for dinner and the money exchanged was closed and the atms didn't work. What a disappointment and a waste of money. The front desk attendant put us in a cab from the hotel and said they take credit card. When he dropped us off at out dinner, he told us that he only took crEdit card at the hotel not in his cab at the destination!!!! How were we supposed to know how much the ride would cost!!! Never again will I stay or recommend a Sheraton property anywhere.

My husband and I stayed here a couple weeks ago only for a few nights. We were there on business as I had to give a speech in Sao Paulo so this was the vacation part of the trip. I wish we'd had a full week at this resort. They had recently renovated in preparation for the world cup which was over by the time we arrived. The lobby was gorgeous and the people at the front desk were very helpful. As Starwood members I thought we would be given a full ocean view room but the room we were given had a partial ocean view and the view from our bed was of the favelas (slums). I called downstairs and politely asked if we could be moved. They sent someone up to show us 2 different rooms, one on the 21st floor with a fabulous ocean view but a small standing only balcony. Then they showed us a room on the 3rd floor which I was excited to see after reading an earlier Yelp review from someone who preferred the rooms on the lower floors. We were so glad we looked at this room. The room itself wasn't as nice as the ones on the higher floors, but we had a huge balcony with a table and chairs and we were right over our own private cove and could hear and smell the ocean waves. We kept our sliding doors open all night and it was magical to drift off to sleep and wake up to the sound of the ocean. They recently opened a new martini bar and a fabulous buffet restaurant located near the pool. We ate at the Italian cafe near the pool one night and at the buffet another night. Service throughout the hotel was top notch. Nothing to complain about. The concierge was very helpful and gave us excellent instructions on how to take a public bus to the candelaria district. They also have a shuttle that goes back and forth between the hotel and Ipanema and Copacabana Beaches. We did sign up for a half day tour through the concierge which was perfect. We will definitely be returning to Brazil and will make it a point to stay here again.