Heather G.
Google
We don’t usually write negative reviews, but as local regulars who have visited weekly for over six years, we feel compelled to share our recent experiences - which have been extremely disappointing over the past few months.
Firstly, the pricing has become very hard to justify. Drinks and food are significantly overpriced for what’s offered - the menu includes glorified fish and chips, priced higher than well-known London venues such as The Ivy, without the quality or service to match.
On multiple occasions, we’ve ordered hot drinks while sitting in, only to be served them in paper takeaway cups, which feels inappropriate for a sit-down pub experience, especially at these prices.
Food service has also been consistently frustrating. Each time we ask to order food, staff give different excuses - being told food isn’t served outside, that the kitchen is at full capacity, or that service isn’t available - yet we then see food being served to other tables, even when only a handful of tables are dining inside. The lack of consistency and clarity is confusing and off-putting.
One particularly disappointing experience involved paying cash for a large bill which already included service charge for four people. Staff assumed we would be leaving the change as a tip and never returned it to the table. While we usually do tip, this assumption felt inappropriate and left a very bad impression.
There also seems to be little appreciation shown to long-standing regulars, which is disheartening given how loyal we’ve been over the years.
Additionally, the ongoing septic tank issues outside are unpleasant - the smell is extremely noticeable, and staff have repeatedly dismissed it by blaming the beck, which feels dishonest.
Overall, staff often give conflicting information, suggesting poor communication or management behind the scenes. We genuinely used to love this pub and want to support local businesses, but the combination of rising prices, inconsistent service, and lack of transparency has made recent visits disappointing rather than enjoyable.
We hope these issues are taken seriously, as it would be a real shame to lose what was once a great local pub.