Shibuya Stream Hotel

The Shibuya Stream is in a perfect location for first time visitors. Right on Shibuya Station, and just a short stroll to Shibuya Scramble Crossing. There are unlimited shopping and food options all around. We arrived very early but check in was easy and the staff were very friendly. The room was a little small but we had enough space for our big bags. The view we had was amazing, we could see out over Shibuya.The room was clean. There is a number of different facilities on site. There is 3 washer and dryers on-site that you can use to clean your clothes. There is also vending machines and even a place to play records. While we did not use the on-site restaurant it looked like they had a wide variety of options. All the staff we encountered were extremely helpful with any questions and requests. This is a great value for money hotel, and they have a wide variety of amenities available.

Wonderful stay in a great location! Easy access to shopping, restaurants, and the subway. The room was very comfortable and had a great view, nice amenities, and was immaculately clean. The hotel staff also left us a small gift to warmly welcome us to Japan for our honeymoon. I would absolutely stay here and again and highly recommend Shibuya Stream Hotel!

Fantastic hotel in the perfect Shibuya location - right next to the train station, which made exploring Tokyo super convenient. The room was clean, spacious, and comfortable. Ideal for anyone wanting to stay in the heart of the action while still enjoying a peaceful rest. Highly recommend!

I have a wonderful weeklong stay at Shibuya Steam Hotel. The hotel has an excellent location that is connected to the subway/train and in the heart of Shibuya. It was convenient traveling all over Tokyo from this location.The hotel itself is modern, trendy, and clean. The hotel staff were helpful throughout our stay. Extra amenities including face masks, razors, tea, mouthwash, dental kits, bath salts, and other goodies were located in the main lobby for guests to take. The hotel has a laundry room with washers/dryers/steamers. My hotel room was spacious for a Japanese hotel, clean, and modern. The bed was comfortable and it was quiet when I needed to sleep at night. I had no problems with my stay. One thing to be aware of is there is not much storage space in the hotel room for clothing. There is a small rack to hang clothing but not many drawers. I would stay at Shibuya Stream Hotel again when I return to Tokyo!

This place is in the perfect location, right in the heart of everything. There are so many amazing restaurants and bars just a short walk away. The Shibuya Scramble Crossing and Hachiko Statue are only a few blocks from the property, and you will find incredible hidden gems and hole in the wall spots all around. We absolutely loved our stay here and would definitely come back.

The location is amazing! Right next to the train station and above a bunch of restaurants and shops. Perfect location if you want to be in the heart of Shibuya. The rooms were also amazing. We felt the front desk at times could have been slightly more helpful, and the breakfast was a bit underwhelming, but overall a great stay, and the laundry was a great option.

Great place to stay! Incredible location! You can spend a day just exploring things directly below you in the plaza of the hotel! You literally cannot get closer to Shibuya station. Great stay and would absolutely stay there again!

We stayed at this hotel for our last night in Tokyo, it had great vibes, located over a mall and restaurants, and really convenient to go around Shibuya. Also, staff were welcoming and friendly, special gratitude to “Ms. C. Yoyama” for helping us facilitate our luggage transport and for being cooperative and patient. Rooms were of good value in terms of size, cleanliness and comfort.

It's an ideal place to stay in Shibuya as it's situated above Shibuya Train station and literally a block away from Shibuya Scramble and steps away from Hachiko statue, the beloved local Shiba Inu. You would be minutes away from major shopping center, like Donki. Two minute walk from the best Japanese Curry ( Joto Curry). Rooms would be spacious enough if you didn't accumulate extra luggage from shopping, lol. Floor to ceiling windows allowed for a memorable view. Just be aware that condensation might occur on floor windows, so be mindful not to place anything you don't want to get wet on that area. Beds felt more on the firmer side. Pillows and linens, so comfy. Options to be eco friendly. Toiletries were generous by the lobby area. Toilet seats were not warmed, a bit unusual compared to other hotels we've been to. Coffee and tea, flat and sparkling bottled water provided on our first day and I believe, if you have the room cleaned. An option for Eco-dependent practices available. Hotel Staff were welcoming, very helpful and so professional. We also enjoyed their Buffet Breakfast. I could stay here again.

Loved this hotel! The staff were super friendly and helpful. The location is very central to everything in Shibuya and only a block from the Shibuya crossing. The hotel was very clean, room was very nice, everything is provided including toothbrushes, toothpaste, face masks, slippers, hair dryer, etc. The breakfast is included and is a great breakfast including made to order omelets and eggs Benedict.

Great location. Clean stylish rooms. A tad small square footage but it's no different than NYC hotels. Excellent and efficient staff. Close to public transport, shopping and restaurants.

This newer hotel opened up last September in 2018. I stayed here with one other person while on vacation for eight days in 2019 from July 1 to July 9th on the ninth floor. We were more than satisfied staying here. We could tell they were newer because all the restaurants and shops under it and around it wasn't fully opened yet, although most were. We choose this place because of its perfect location. There are currently two Shibuya Excel Hotels in Shibuya. This is the Stream location which is next to the stream and is the newer one. The other one is located at Mark City, which is even more central but a bit too crazy for us. Here are my pros and cons to staying here: Pros: - The location is perfect. It is very central to everything. Shibuya Station was right next door with an easy passage way. It was also a 5 minutes walk from the popular scramble. Getting to Center Gai and all the popular hot spots was a breeze. We couldn't have asked for a more perfect location. - There is a limousine bus that took us to and from the airport for a small fee. It was easy to take and the people working it were so nice. - 7/11 which has all the necessities was conveniently located right next door downstairs. This made getting cash and food so easy for times we wanted something quick or needed money. - The staff was extremely nice. We originally went to the wrong Excel hotel and they paid for our taxi to and from. They even handled all my huge American luggage all the way into the taxi car. During our stay we also asked for directions and one of the nice man working there took out a map and showed us exactly how to get to wherever. Also, we had packages delivered. They made sure we got our packages safely and even called to check. When my feet were in pain from walking, they gave me bandages. I would say they went above and beyond to make us happy. - The cleaning crew was excellent. All our toiletries were stocked everyday and our rooms were cleaned the minute we left the room. They were also really polite whenever we ran into them. - Their wifi was pretty fast. We had pocket wifis too but whenever we had to use their wifi we were not disappointed. - The rooms were pretty comfortable. Although they were small they had everything we needed. Can't complain about their beds. The bathroom was pretty large. There was a tub and a shower that were separate in the same room. The entire room was a wet room so it was pretty big. The toilet was a separate room and of course was a bidet. It had 24/7 seat warmers which was nice for nights. The sink area was also separate which I liked. - We had a mini fridge. Although it wasn't nearly cold enough it kept our water and some food items cool. (There is a communal kitchen on the 13th floor). They also provided us with tea, coffee, and even complementary of three water bottles per day. - There are plenty of food choices on their third floor. There are probably about 10 restaurants connected to the hotel, including Italian food, a cafe, and many others. Cons: - Although the rooms were organized and the bathroom area was large, the standard room was pretty small. The bed was pushed up against one of the walls to allow space. Also if you have a lot of luggage then most of your luggage will eat up space. Although the rooms were small though, it did have everything we needed. - There weren't enough outlets. Especially in this day and age. We made it work but I should have brought an multi-outlet cord to charge our iWatch, phones, pocket wifis, computer, and ipads. - I hated the lighting. Especially the sink area. If you are into makeup then you are out of luck. The lighting made it hard to do makeup. I also hated the lighting by the bed. It was too bright in some areas and not enough lights in others. I also didn't like where the switches were. I did like that there was one right by the bed to control of of the lighting so you didn't have to get out of bed but the rest were in terrible spots. It was a struggle to get to the bathroom at night. - Although they gave us toiletries, even bath salts, they did not provide lotion. - Like I have mentioned before, the mini fridge was not nearly cold enough. It would keep things cool but not cold. - They had a laundry room, communal kitchen, water room, and gym but they were all really small with not much. Their gym was a sad two cycle bike with maybe a spot to stretch and that was it. Their water room was just ice and a venting machine. The kitchen was probably the largest but all it had was a large table, some microwaves, oven and fridge. I guess it had the basics but do not expect anything crazy. Overall, we would come back and stay here again. It was perfect for what we needed and wanted.

This hotel, as a property, is fantastic! The rooms are nicely decorated with great features and the location is ideal for Shibuya. The service & staff though are atrocious. I don't know if it's a lack of training or they just genuinely don't give an F, but any dealing with the staff is a nightmare.

Stay for the location, NOT the service. Rude staff. Bad service model throughout. Length of stay: 6 days, 5 night. 12/20/18 to 12/25/18 Service at the Shibuya Stream Excel Hotel Tokyu is appalling. There is a distinct lack of warmth and graciousness. Granted, the hotel has only been open for 3 months so this might be a matter of finessing their service model, but what we experienced points to one that is not customer-centric. Here are a few examples: 1. After much appealing, they allowed us a late checkout time of 11:30 am; a full 30 minutes extra. He king out past that will incur a fee of about $100. At 11 am, we got a call from the front desk asking us to leave the room immediately! They are not accommodating, eager or even happy to make your stay more pleasant. 2. Seating for the breakfast buffet is baffling. There is an older gentleman who seats you. He is surly and rather stern. He will not seat a single person at a two-person table near the window. Go figure. 3. Perhaps it's simply a lack of training, but no one at the front desk knows how to troubleshoot the hotel's complimentary phone. Instead of trying to help you, they will simply tell you it can't be done. Here are a few tips to make your stay bearable: 1. The corner rooms are much larger. If you can, spring for this room type. 2. Don't bother buying the hotel breakfast. It is a poor excuse of a buffet. No standard fare such as eggs, bacon or potatoes. Instead there is an assortment of breads, pickled herring, mushrooms, rice balls, salad leaves and yoghurt. 3. There is a deli on the second floor of the building (hotel lobby is on 4th). The food is reasonably priced and delicious to boot. There is also. Starbucks on the other side of the 2nd floor. If you go to the 1st floor, you'll find Lawson and Family Mart a few steps away. 4. The hotel is close but not too close to the action. Plus, you can take side streets to avoid the mayhem of Shibuya Crossing and still get to all the amazing restaurant and bars. 5. There is a washer and dryer on the 11th floor. Be prepared to spend at least an hour waiting for your clothes to dry. Be sure to clean the lint trap. There are many other places to stay in Shibuya so we would probably not stay there again because of the bad service. It's a shame because I really love the location.