Shibuya Stream Hotel

Perfect central location literally connected to everything, airport transfer train, metro, malls, restaurants, convenience stores etc. Handy when you don't feel like scramble crossing in Shibuya during scorching heatwaves or cold wet weather. The hotel itself is wonderful - clean, characterful atmosphere with rich and tasteful design but don't be fooled by the cool retro theme and fair room rates, this is an upscale hotel, albeit quiet and discreet. Rooms are spacious and well laid out although smart TVs would be nice for longer stays. Breakfast buffet is a really good option too. Staff was very professional and welcoming but that's par for the course in Japan.

Great hotel conveniently located right next to the Shibuya train station and Shibuya sky. Traveled with my family of 4, had a room with 4 twin beds with great views of the Tokyo Tower. Plenty of available chargers. Nice to have a separate toilet from the shower. Coin based laundry available on 11th floor if memory serves me right, washer is great but dryer doesn't work well. As an early riser spent plenty of time at the "drink meister" floor chugging vending machine espresso drinks while my family slept in.

Hotel Shibuya Stream was a fantastic place to stay! The location is unbeatable – right next to the train station, which made it super easy to get around and explore Tokyo’s top attractions. The rooms were modern, clean, and comfortable, and the hotel also offers laundry facilities, which was a big plus during our trip. There are plenty of restaurants and shopping options nearby, and being so centrally located made everything feel within reach. The staff were incredibly friendly and helpful, always happy to assist with any questions. A nice bonus was the free daily drink at the hotels Bar, plus a 10% discount at select nearby restaurants – a great touch that added to the experience. All in all, a great hotel that combines convenience, comfort, and great service. Would definitely stay again!

Great place! You can pretty much see Shibuya Crossing from the hotel. The first few floors are all shops and restaurants which is convenient, and it is minutes from Shibuya Station. Some people would likely call it a bit touristy, but we liked it for the convenience. Highly recommend!

Stayed here in two rooms with a family of five and really enjoyed it. It is in the heart of Shibuya and only blocks away from Shibuya crossing. The hotel was very nice and the staff was super-friendly. And everything one needed from shopping to dining to the metro was steps away from the hotel. If you are looking to stay at a top-notch and family-friendly hotel in the heart of Shibuya, this a great hotel to do so.

The Shibuya Stream is in a perfect location for first time visitors. Right on Shibuya Station, and just a short stroll to Shibuya Scramble Crossing. There are unlimited shopping and food options all around. We arrived very early but check in was easy and the staff were very friendly. The room was a little small but we had enough space for our big bags. The view we had was amazing, we could see out over Shibuya.The room was clean. There is a number of different facilities on site. There is 3 washer and dryers on-site that you can use to clean your clothes. There is also vending machines and even a place to play records. While we did not use the on-site restaurant it looked like they had a wide variety of options. All the staff we encountered were extremely helpful with any questions and requests. This is a great value for money hotel, and they have a wide variety of amenities available.

Wonderful stay in a great location! Easy access to shopping, restaurants, and the subway. The room was very comfortable and had a great view, nice amenities, and was immaculately clean. The hotel staff also left us a small gift to warmly welcome us to Japan for our honeymoon. I would absolutely stay here and again and highly recommend Shibuya Stream Hotel!

Fantastic hotel in the perfect Shibuya location - right next to the train station, which made exploring Tokyo super convenient. The room was clean, spacious, and comfortable. Ideal for anyone wanting to stay in the heart of the action while still enjoying a peaceful rest. Highly recommend!

It's an ideal place to stay in Shibuya as it's situated above Shibuya Train station and literally a block away from Shibuya Scramble and steps away from Hachiko statue, the beloved local Shiba Inu. You would be minutes away from major shopping center, like Donki. Two minute walk from the best Japanese Curry ( Joto Curry). Rooms would be spacious enough if you didn't accumulate extra luggage from shopping, lol. Floor to ceiling windows allowed for a memorable view. Just be aware that condensation might occur on floor windows, so be mindful not to place anything you don't want to get wet on that area. Beds felt more on the firmer side. Pillows and linens, so comfy. Options to be eco friendly. Toiletries were generous by the lobby area. Toilet seats were not warmed, a bit unusual compared to other hotels we've been to. Coffee and tea, flat and sparkling bottled water provided on our first day and I believe, if you have the room cleaned. An option for Eco-dependent practices available. Hotel Staff were welcoming, very helpful and so professional. We also enjoyed their Buffet Breakfast. I could stay here again.

Loved this hotel! The staff were super friendly and helpful. The location is very central to everything in Shibuya and only a block from the Shibuya crossing. The hotel was very clean, room was very nice, everything is provided including toothbrushes, toothpaste, face masks, slippers, hair dryer, etc. The breakfast is included and is a great breakfast including made to order omelets and eggs Benedict.

Great location. Clean stylish rooms. A tad small square footage but it's no different than NYC hotels. Excellent and efficient staff. Close to public transport, shopping and restaurants.

This newer hotel opened up last September in 2018. I stayed here with one other person while on vacation for eight days in 2019 from July 1 to July 9th on the ninth floor. We were more than satisfied staying here. We could tell they were newer because all the restaurants and shops under it and around it wasn't fully opened yet, although most were. We choose this place because of its perfect location. There are currently two Shibuya Excel Hotels in Shibuya. This is the Stream location which is next to the stream and is the newer one. The other one is located at Mark City, which is even more central but a bit too crazy for us. Here are my pros and cons to staying here: Pros: - The location is perfect. It is very central to everything. Shibuya Station was right next door with an easy passage way. It was also a 5 minutes walk from the popular scramble. Getting to Center Gai and all the popular hot spots was a breeze. We couldn't have asked for a more perfect location. - There is a limousine bus that took us to and from the airport for a small fee. It was easy to take and the people working it were so nice. - 7/11 which has all the necessities was conveniently located right next door downstairs. This made getting cash and food so easy for times we wanted something quick or needed money. - The staff was extremely nice. We originally went to the wrong Excel hotel and they paid for our taxi to and from. They even handled all my huge American luggage all the way into the taxi car. During our stay we also asked for directions and one of the nice man working there took out a map and showed us exactly how to get to wherever. Also, we had packages delivered. They made sure we got our packages safely and even called to check. When my feet were in pain from walking, they gave me bandages. I would say they went above and beyond to make us happy. - The cleaning crew was excellent. All our toiletries were stocked everyday and our rooms were cleaned the minute we left the room. They were also really polite whenever we ran into them. - Their wifi was pretty fast. We had pocket wifis too but whenever we had to use their wifi we were not disappointed. - The rooms were pretty comfortable. Although they were small they had everything we needed. Can't complain about their beds. The bathroom was pretty large. There was a tub and a shower that were separate in the same room. The entire room was a wet room so it was pretty big. The toilet was a separate room and of course was a bidet. It had 24/7 seat warmers which was nice for nights. The sink area was also separate which I liked. - We had a mini fridge. Although it wasn't nearly cold enough it kept our water and some food items cool. (There is a communal kitchen on the 13th floor). They also provided us with tea, coffee, and even complementary of three water bottles per day. - There are plenty of food choices on their third floor. There are probably about 10 restaurants connected to the hotel, including Italian food, a cafe, and many others. Cons: - Although the rooms were organized and the bathroom area was large, the standard room was pretty small. The bed was pushed up against one of the walls to allow space. Also if you have a lot of luggage then most of your luggage will eat up space. Although the rooms were small though, it did have everything we needed. - There weren't enough outlets. Especially in this day and age. We made it work but I should have brought an multi-outlet cord to charge our iWatch, phones, pocket wifis, computer, and ipads. - I hated the lighting. Especially the sink area. If you are into makeup then you are out of luck. The lighting made it hard to do makeup. I also hated the lighting by the bed. It was too bright in some areas and not enough lights in others. I also didn't like where the switches were. I did like that there was one right by the bed to control of of the lighting so you didn't have to get out of bed but the rest were in terrible spots. It was a struggle to get to the bathroom at night. - Although they gave us toiletries, even bath salts, they did not provide lotion. - Like I have mentioned before, the mini fridge was not nearly cold enough. It would keep things cool but not cold. - They had a laundry room, communal kitchen, water room, and gym but they were all really small with not much. Their gym was a sad two cycle bike with maybe a spot to stretch and that was it. Their water room was just ice and a venting machine. The kitchen was probably the largest but all it had was a large table, some microwaves, oven and fridge. I guess it had the basics but do not expect anything crazy. Overall, we would come back and stay here again. It was perfect for what we needed and wanted.

This hotel, as a property, is fantastic! The rooms are nicely decorated with great features and the location is ideal for Shibuya. The service & staff though are atrocious. I don't know if it's a lack of training or they just genuinely don't give an F, but any dealing with the staff is a nightmare.

Stay for the location, NOT the service. Rude staff. Bad service model throughout. Length of stay: 6 days, 5 night. 12/20/18 to 12/25/18 Service at the Shibuya Stream Excel Hotel Tokyu is appalling. There is a distinct lack of warmth and graciousness. Granted, the hotel has only been open for 3 months so this might be a matter of finessing their service model, but what we experienced points to one that is not customer-centric. Here are a few examples: 1. After much appealing, they allowed us a late checkout time of 11:30 am; a full 30 minutes extra. He king out past that will incur a fee of about $100. At 11 am, we got a call from the front desk asking us to leave the room immediately! They are not accommodating, eager or even happy to make your stay more pleasant. 2. Seating for the breakfast buffet is baffling. There is an older gentleman who seats you. He is surly and rather stern. He will not seat a single person at a two-person table near the window. Go figure. 3. Perhaps it's simply a lack of training, but no one at the front desk knows how to troubleshoot the hotel's complimentary phone. Instead of trying to help you, they will simply tell you it can't be done. Here are a few tips to make your stay bearable: 1. The corner rooms are much larger. If you can, spring for this room type. 2. Don't bother buying the hotel breakfast. It is a poor excuse of a buffet. No standard fare such as eggs, bacon or potatoes. Instead there is an assortment of breads, pickled herring, mushrooms, rice balls, salad leaves and yoghurt. 3. There is a deli on the second floor of the building (hotel lobby is on 4th). The food is reasonably priced and delicious to boot. There is also. Starbucks on the other side of the 2nd floor. If you go to the 1st floor, you'll find Lawson and Family Mart a few steps away. 4. The hotel is close but not too close to the action. Plus, you can take side streets to avoid the mayhem of Shibuya Crossing and still get to all the amazing restaurant and bars. 5. There is a washer and dryer on the 11th floor. Be prepared to spend at least an hour waiting for your clothes to dry. Be sure to clean the lint trap. There are many other places to stay in Shibuya so we would probably not stay there again because of the bad service. It's a shame because I really love the location.