Liz P.
Yelp
I unfortunately have to change my 5-star review of Shield's to 3 stars after we dined here today for dinner.
I've been going to Shield's since I was a teenager, with my parents, and we always enjoyed sitting in a booth there. I was excited, then, to see the new renovations, since I hadn't been back in a while.
I asked the hostess if my boyfriend and I could have a booth, and her response was something like "We have some available right now but we don't really have any available, you know what I mean?" I assumed she meant that they didn't have enough servers for them. We were seated at a table instead.
Literally 5-10 minutes later, a family of three came in, and was seated at the table next to us; they then asked for a booth, and their waiter promptly gave them a nice large booth next to their original table.
This was not a good introduction to the new Shields; I really hate when I get sat at a table and there are multiple booths available.
Our server was fine but kind of spacey; she kept putting plates and even our pizza at the other end of the table, so we had to almost get out of our chairs to reach it.
The pizza was as good as it has always been, and is a solid 4 out of 5 stars from me; we ordered a large pizza with mushrooms, and I had a $3 off coupon from SaveOn - check their website though, apparently they have better coupons there. We also got a half order of breadsticks, which was huge - there were six breadsticks in it.
A pet peeve of mine is when I leave a restaurant and none of the waitstaff or hostesses say goodbye, but Shields did pass this test, LOL, so that was good at least. Our waitress did bring us a water refill, too (another pet peeve of mine, when water glasses are left un-refilled), but only after we asked.
This wouldn't deter me from eating here again, however, I was disappointed overall. The new decor is really nice but I do miss the old Shield's charm, too.