Azhar S.
Google
My husband and I just dined here and unfortunately had a very disappointing experience due entirely to poor service.
We ordered several dishes, and when our waitress, Grace, dropped off the food, we asked for ranch, ketchup, and napkins. She never came back with any of them. While we were eating, she never once checked on our table, yet we clearly saw her helping and checking on the table right next to us.
At one point, I called out “excuse me” to get her attention, and she appeared to pretend she couldn’t hear me. After waiting quite a while, I finally had to go to the bar myself just to get ketchup. There was no ranch available, and we still had no napkins. My husband’s Coke was completely empty and was never refilled.
When we were finished eating, she finally came by and asked if everything was good. We told her that one dish was very unpleasant, extremely salty with a strange taste and we also mentioned that we never received the ranch, ketchup, or napkins. She simply said “uh-huh,” did not apologize, and walked away.
She then returned with the bill and charged us for the dish we specifically said was inedible. When we asked about it, she said, “Unfortunately, I can’t take it off. You ordered it,” and walked away. Her attitude throughout the entire interaction was dismissive and rude.
When I calmly addressed her attitude and explained that all I had done was mention the missing items and poor service, she told me this was “not a place for confrontation” and implied I was trying to start something, which I absolutely was not. I was respectful the entire time, and I’m confident that cameras would show that.
Very disappointing, and not an experience we would repeat. Will be sure to mention this to our friends!