Art M.
Yelp
It takes a lot for me to write a negative review for a restaurant, especially as a former service industry worker myself. But we had a truly unfortunate experience at Shigezo about a week ago, and will never return because of it. My friend and I showed up around 5pm, hoping to have a quick dinner before we caught a show at the Newmark Theater. We were totally prepared to wait, especially as there was a large group ahead of us, but the host was able to get us seated after just a 5-10 minute wait, which was great!
We were put in one of the tatami rooms, which I had never been in before, and would never agree to go back to now. The room was overheated to the point that we were immediately sweating. We both had to take off every layer possible, and were still debating whether we could handle staying in there for an entire meal. It was not a very cold night outside, so I don't know why the room was so incredibly overheated. But when we were down to our t-shirts and both sitting in front of the room's door for airflow, it was bearable enough that we stayed.
We ordered two items - a don bowl for me and a sushi roll for my friend, along with two glasses of wine. The wine came quickly, but then we sat for quite a while. We were trying to be understanding -- we know most places are dealing with staffing issues and at the time we still had plenty of time before we needed to leave for our show.
Finally, after about 30 minutes, my don came out. No sign of my friend's sushi roll. We waited another 15 minutes, at which point a (different) waiter came by to "make sure everything was tasting good". We pointed out that my friend hadn't gotten their food (so therefore I had also not started eating, out of politeness). We were assured the kitchen was "just making it now". It felt weird for a single sushi roll to be taking so much longer than a don bowl, but whatever.
We waited another 20 minutes, at which point we started getting worried about making the show on time. We waited a little longer and another 10 minutes went by, and we finally realized we had to go if we were going to avoid missing the show.
At this point we were still sympathetic to whatever had gone wrong... again I've worked in food service and know that sometimes things happen! But when we went up to the host (a different guy than the original person who had seated us) to pay our bill and explained what had happened, that we'd waited over an hour for a sushi roll that had never appeared, and now had to leave without having dinner... he just shrugged and said "Oh, bummer" and told us it would be $42.
There was no apology, no offer to comp anything, nothing. Not even an offer to box up my food, which I said I hadn't eaten b/c I was waiting for my friend's food to come out. After the ordeal of waiting and sweating and being hungry and hopeful for over an hour... I really was hoping for at least some acknowledgement that it was a pretty bad experience for us.
Anyway, this is not the first time I've been to Shigezo, and I've had some decent meals there in my time, but after this most recent visit, it will sadly be the last. I just can't take a chance on spending money to sit around for over an hour and never get the food we ordered. It was rough to spend the next few hours with growling stomachs at our show. Lesson learned to go somewhere else in the area next time.