Shilla Stay Jeju

The rooms are very clean, towels are changed daily, and the facilities feel new and well-maintained. However, I found the front desk service less welcoming, particularly for non-Korean speakers. The translation system they use seems to default from Korean to Chinese, even when addressed in English, which made communication difficult. On a couple of occasions, staff members appeared impatient when I asked for assistance. For example, when I requested help to book a jumbo taxi to the airport, the response felt reluctant and without much explanation. While the accommodation itself was comfortable, the overall experience was affected by the unfriendly service, and I would likely not choose to stay again.

Overall the hotel meets all the basic needs a hotel should meet. However also on a basic level, especially service wise, they do fail on numerous fronts. > Pillows - Too Soft & do not/cannot provide extras. > Housekeeping - Close means closed. No extra support after they cleared your floor. - Housekeeping is also inconsistent. > Shower head is not comfortable, strong & prickly. Not adjustable. > No room service > Would not say the service is the friendliest. There is a reluctance & unwillingness to go the extra mile. Very un-hotel-like. Rigid. > Breakfast was good. Nice options. Location is big enough, had a lot of seatings. At night turns into bar, snacks are delicious. > Location is great. Near a lot of things in the city. > Ample parking.

Room is clean and service is excellent. Front desk is kind and allowed us to have an early check in. The breakfast is lacking in variations, and remains the same every morning.

1 - with 300 rooms, this hotel can’t even accommodate check in at 1:302 - I see a Korean check in around 2:30 and he got the room… will attach a video if I can3 - Very unfriendly front desk staffs… and anti-Chinese tourists 4- with 4 stars hotel, the cleaning lady doing her job on my foot 5 - at 3pm… if you don’t come to see them, they will let you sit and wait… even they know the guests is waiting 6 - we suppose to have voucher of 30$ each guest… don’t event mention to guest7 - inside the room is 27 degrees… the norm is 20-228 - if I can cancel, I will leaving for another hotel9 - Breakfast, if you don’t mention to the staff is no water on food counter… they will not refill10 - Feeling like if you are foreigners, don’t speak Korean, like don’t borrow me… Last, I send a complaint email… no answer…I don’t see where to upload video for the Korean guy check in

Stayed here for a night as it’s very close to the airport. Room was clean and looks like the photos. The location is great as it’s near to several popular shops such as Selbing, Olive Young, Shilla Duty Free, shoe shops, New World supermarket.

Good location to shop and have food along the alley way. Room was good and comfortable with all the necessary amenities. About 15mins walk to Lotte mart. Bus stop in front of hotel has a bus heading to the airport. Staff helpful & speaks English

1-with 300 rooms hotel, at 1:30, can’t accommodate guests to check in 2-korean peoples arrive at 2:45 can be check in but foreigners guests need to wait 3-at 3pm, if you don’t come to see them, they will let you wait, even they know we sit in the lobby for check in 4-unfriendly front desk staffs, not too nice 5-with 4 stars hotel, how can they let cleaning lady working near my feet, almost is go away, I need to do my job 6-air conditioning is 27degres, the average is 20-20 right 7-breakfast, if you are not telling them the water is empty (0n breuvage counter)… they will not refill that, even telling, is still empty when I finish 8-if you are not speaking Korean, the attitude is not cool 9-on my trip.com booking, we suppose to have 30$ each person for duty free store, the are not even mentioning 10-sending an message to shilla hotel Facebook (who is active, I see them post often)… no anwser… So go another hotels if you don want to be the same situation

Good location near shopping district (Nuwemaru Street, Shila Duty Free, Olive Young etc) and restaurants. 10mins away from Jeju Airport.