Joey Cruz
Google
I would like to start off with the pros, food at Shinjuku Ramen was good — definitely around a four-star level. The flavors were solid and enjoyable.
For the most part all was well, and staff was quick to greet us when we walked in. However, the service kinda brought the experience a bit down. On a quiet Monday night with only a couple other tables, we still had to ask almost three times just for water and lemon. Our order also came out incomplete at first. I guess there was miscommunication going on when we ordered, but the items we wanted were very clear and we only canceled one thing from the order before it was processed. This left only 4 items total that we wanted. Again, I want to stress that getting the order incomplete was not a big deal, it happens to the best of us. But to only have 3 other tables at this time? This seemed a bit off-putting with all things considered.
When it was time to pay, the check took much longer than it should have considering the restaurant wasn’t busy. Yes, at this time, some people walked in, and I do recognize the sound of when online orders come in, but honestly, with three staff members on the floor and still only being three tables, it didn’t quite make sense.
The server did say under her nose “sorry for the wait”, which again I get… they probably have been there for quite some time and at the end of the day on a Monday. But I truly feel there was a lack of attentiveness throughout our experience.
As a fellow server, I sympathize and empathize with the workers, but really, there’s no good excuse for forgetting our table as often as it felt.
We will for sure be back, and hopefully we have a better experience (: