Shinola Boston Store

Surprised to see negative reviews on here! I’m visiting Boston for a few days, and saw that there was a Shinola store near my hotel - they’ve carried my favorite journal for years, but had discontinued my favorite color. Just for the heck of it I took a peak on the website and saw that it was back! So I was on a mission when I walked in and was so happy to see the oat colored journals! I was given a warm welcome from all three employees - Christian, Logan, and Sara(h?). I also had a pen refill that I was unsure if it would fit with any of their pens, and they were more than happy to give it a try! Great environment and staff.

I gave my son-in-law the Shinola Canfield Model c56 Eye Chrono 43 mm in Blue for a gift. He loved the metal band. It broke after a month and Shinola send thoughts and prayers and told us we were Shinola-outa-luck. I didn't get it in the Boston Store to be clear but one can't leave a review on the main web page.

I delivered my watch to the Boston store, and it had to be sent to Detroit for repairs. I specifically asked for it to be returned to the store. The next day I returned and asked for those instructions to be confirmed. I was assured it was. My watch was not returned to the store but to my apartment, which is not secure. Now it’s at a UPS location that I will have to track down. Extremely inconvenient!!’

No one greeted me at the store. I asked to see a piece of jewelry, and then later asked to purchase it. They didn't have any more in stock at the store, and asked if I wanted to order it. Because I intended it for a gift that I needed that day, I asked if I could purchase the display, at a discount. The associate went to the manager, who (in a loud voice) said how no, of course they couldn't do that and made it sound like an idiotic request. I didn't get the option to buy the display, even at full price. I said, I'll just order it online myself, and they said "but you get free 2-day shipping" when you order in-store. BTW, you get 2 free-day shipping when you order online. So yeah. Love the brand but terrible shopping experience,

I’ve bought two watches and a belt from the prudential store both times the experience was great. I had the same sales women both times and left very pleased with the experience. She went as far as to let me see how her watch size looked on me (was comparing sizes). Highly recommend!

Tom and Anais were fantastic to work with. We arrived needing to adjust two watches purchased from the Detroit store and get a new battery on an older watch. Tom and Anais were incredibly helpful, knowledgeable and quick. We ended up walking out with our newly adjusted watches, bought another watch, purchased a purse and a personalized embossed notebook.

I went into this store and bought myself a watch, I could not resist. Very pretty models. I liked the service, the guys understand the quality and capabilities of the models and can give you good advice.

really like that brand and its story behind. interesting to see how they entered other markets than watches (e.g., bikes, leather, etc.). however, would like to see more mechanical watches (even with ETA or Sellita movements). and, yes, staff at their BOS store was really friendly and helpful:-)