Shantanu A.
Google
Shipgarden is located on Coleshire Drive, right opposite the McLean Metro Station near Capital One. It’s slightly uphill but easy to reach. The place itself is quite nice — warm indoor halls, and a larger common area where people can sit, have drinks, and relax. During the Christmas season, the ambience feels festive and lively.
We tried the fries, loaded fries with cheese, garlic fries, and a cider beer — everything tasted good, and we were happy with the food and drinks.
Unfortunately, the biggest issue was staff behavior at the entrance.
The person checking IDs — a man wearing a cap and having a beard — was extremely rude and aggressive. I politely informed him that my wife did not have an ID and that she does not drink alcohol. While I completely understand alcohol policies, the way he spoke was unacceptable. He aggressively said words to the effect of “we’ll kick you out if your wife drinks,” which felt threatening and completely unnecessary.
Rules can and should be enforced, but there is a respectful way to communicate them. The tone and manner used here were harsh, intimidating, and disrespectful.
Additionally, the shuttle driver (black guy with beard) was also rude when I asked whether showing an ID photo on the phone would work, immediately dismissing it by saying it could be photoshopped instead of explaining politely.
So I would recommend the management to dismiss such staff who are disrespectful towards customers!
Attached is the photo of the beard guy for management’s review!
And at last, the shuttle driver denied the ride to us, we were waiting for him near the Shipgarten shuttle (shuttle which takes to their parking lot), so we had to walk about a mile in super chill weather back to our car - completely frustrated!
Also I don’t understand the concept of adding 20% gratuity even if you are just one guest.