Shipley Do-Nuts

In the holiday season, I’m usually in a rush to find something to recognize my students for their good behavior and hard work. This Shipley’s location makes it easy. Laura was courteous, efficient, and asked the right questions in fulfilling my order of three dozen mixed donuts. The kids loved them! This Shipley’s has my business because of employees like Laura.

It's 6 am, and they refuse to serve customers. Cars stuck in the drive thru because employees refuse to open the store on time. To repeat what I told them, YOU LOST A CUSTOMER!!!!!

I pulled up to the drive-through at 12:30 PM and she said she was out of coffee and not making any more for the rest of the day that will be the last time I waste my time driving over there. I recommend you go next-door.

need to train accordingly and maybe not on a busy Sunday morning. girl getting trained couldn’t scan for rewards and a kolache was forgotten (2/3 received, that’s $3 lost out on) and duo deal not applied. please figure it out for the sake of the customers.

I had a good experience overall. Consistent low prices and good quality. It's not a crazy nice place, but it's an average donut store. I would probably go again if I was in the area and wanted donuts.

I will not be returning to this location. I ordered half dozen donuts, not only were my Do-Nuts cold there was also pieces of hairs in my donuts. Please make the employees wear hair nets this is DISGUSTING, distasteful, and unsanitary!

This is a blueberry cake donut. It's overcooked and horrible. I have never in all of my years of going to any Shipley's had this happen. The last time I went they ran out. It's also the slowest yet busiest location I have ever been to. This location serves UofH, Yates High School, and it's surrounding community and businesses and they are not prepared to serve them consistently every day. My wait time is 15 minutes that I do not have to spare. I've never spent more than 5 minutes in any Shipley's line. I gave this location 2 times and there won't be a third.

This Shipley location brings back so many good memories of my days at UH across the street. I still stop by when I’m in the area. I find this location has a wider assortment of fresh items than many other locations. The service is great, and not rushed, even when they’re a little busy. The coffee is also superb here.

Beignet season and Shipley tapped in... I love this location because if you know all Shipley Do nuts are not equal and this location is the original recipes... Today I tried the Beignets and I would rate them a 3 out of 10... They were served cold and very doughy... Perhaps if they were heated the taste would have been better...

i recently moved back to this area and have visited this location on THREE occasions. The first thing is....believing that "drive thru" is for cars i am shocked by the times i have pulled "my car" in to the drive thru only to see "people" standing in the line. And when i say standing i mean people who are NOT IN CARS. The last time i went i was relieved when i drove up and saw there were only cars, but my relief was short lived when i looked in my rear view mirror and saw people NOT IN CARS standing in the drive thru. The second thing is the SLOWNESS...i am an early bird so the time i am in line ranges between 6:20am and 6:30am. Each time i have pulled in to the drive thru the wait has been extremely long. Once i was in line and there were only TWO cars in front of me and the wait was 9 minutes. The second time there were TWO cars and a person NOT IN A CAR in front of me and the wait was 7 minutes. Luckily for me one day there was construction on a route i always take to work and I had to re-route and take another route and i stumbled on a new location on Almeda with far better service and wait time.

You can't go wrong at Shipley's. The donuts are always fresh and the kolaches are always hot. The only thing that you could do wrong, is get there late and all of the kolaches are gone and you have to settle for a gigantic apple fritter. #HappyEat #KolachesAreLife

Honestly, this location is either a hit or miss. When it is a hit it's 5 stars but when it's a miss it's 2-3 stars. Honestly, don't judge a book by its cover. When everything is fresh their kolaches are a lot better then kolaches I have had at double the price. Kolache: Sausage and Cheese: 5 stars or 3 stars -this is my go to and it's to die for when it's fresh and oozing with cheese. However, they are not very consistent so sometimes the bread can be stale and there are times that there is so little cheese that you thought it was just the regular sausage and cheese. Boudin: 2 stars - I have tried this at a different restaurant and didn't like it but I thought I'd try it again so this review might be biased. It wasn't very good because I did not like the spices and consistency. However, it seemed similar to the other one I tried. Ham and Cheese: 3 -It is good but honestly there is nothing special about it and you can tell that the ham is the processed one. Donuts: 4 stars I love their cake donuts because they are dense and just sweet enough for my taste buds. Service: 4 stars The staff is nice considering how busy it can be. They've always been polite but a lot of the staff has recently changed so this may not be representative. Tips: On the weekdays they run out of kolaches around 9 so get there earlier if you're craving it! There is only one person at the window so it is often quicker if you just go inside since there are two cashiers.

Whooooo. Okay. This one is a tough review to write-it's my first that's less than three stars. I know many businesses depend on good reviews and I do try to be generous (yet still honest) wherever I go. But this one just didn't deserve it. I also know that this donut chain is beloved by many in Houston which makes it that much more sucky to write this. I drive by this particular location a lot, and was craving some donuts on this morning off. TGIF, am I right? The building looks run down and at the very least needs some pressure washing and paint touch ups. By no means filthy, but definitely looks dirty and needs some TLC. But perhaps the worst part was the service. No smiles, rude, not happy to be there at all. I felt it when I first walked in. I could not understand the lady who bagged my donuts. I mean, she was literally unintelligible. I completely understand that some people do not speak English as a first language, and in most cases both parties will make an effort to be understood. No problem. But this lady did not. "Wouldshulekeshpfishdty??" She asked me three times with an icy stare. Each time, I asked "excuse me?" And she'd just say the same thing again, no variation, no effort for me to understand. She became visibly frustrated. The third time I just awkwardly nodded and paid for my donuts. She slapped a receipt on the counter. She just kept staring at me with the look of death and said something like "herveurnurcde," and I walked out confused. Apparently, her statement meant "would you like a plain donut with absolutely nothing on or in it?" Because I definitely did NOT order that, it wasn't in my receipt, but it was in my bag. It was gross. It tasted like cardboard. Maybe it was stale because nobody buys those, not anyone with a soul, at least. (I have also just realized I left it in the cup holder of my car. Not even shamed of this. It was that forgettable.) This was, unfortunately, my first time at a Shipley's. I'm not from Houston; in fact I'm relatively new. I am from The Land of Krispy Kreme, that promised land of hot, gooey glazed donuts and free souvenir paper hats. I was hoping Houston would deliver something remotely comparable, but I am guessing very strongly right now that Shipley's is definitely not it. I did give two stars for a couple things: they had a good variety of nice looking donuts, and the "creme filled" one I got was really delicious. I recommend it. Would I go to another Shipley's? I do not know. I'm leaning on "no" right now. The guy in front of me was telling his friend this particular location looked and felt "nicer than the one in the Heights." YIKES.... no thank you!! If I can ask around and find one that seems to care and treat its customers right, I'll certainly try it again, and write a review on it. But for now, I'm not impressed by Shipley's. I've had better customer service-and, honestly, donuts-at other places.

Came for the first time for Valentine's day and it was worth it. Had a two half dozen boxes because they were out of the dozen. They're not perfect donuts but you get what you pay for, and the morning line wasn't too bad

I have a fever, and the only prescription is more kolaches. Unfortunately running late and no time to go to the Heights for Bakery Donuts. What is one supposed to do? The next best thing: what is close, open, and has no line so you can get in and out quickly and be "the guy who brought breakfast" rather than "the guy that was late to the meeting" as that Whataburger commercial of recent yore reminded us how easy it is to obfuscate our professional shortcomings if we arrive with breakfast foods in tow. The Shipley kolaches are mass produced like assembly-line style. They lack the tender care that you feel like went into every single kolache at Bakery Donuts, artfully placing jalapeño after jalapeño in the magical kolache husk. Shipleys is bigger and a huge chain, so it just kind of tastes like someone pulled a lever somewhere and ten thousand of these identical things mechanically popped out. The bread is the best part, not nearly as good even as B&B's in Montrose. The sausage is kind of meh, the cheese is on the same level it is almost waxy. To compare their kolache to real kolaches, Ron Swanson thinks that these kolaches are kind of like skim milk.

Love the Cake donuts and Jalapeño Kolache But this isn't about food instead about the store. This store is so nasty beyond my ability to choose right words to describe it . Dirty store, dirty staff uniforms.

We just received our donuts and they taste spoiled. Like straight plastic. The frosting wasn't bad but the donut it's self was nasty.

I came to this place because it is very close to the UH. I ordered 2 kolaches. Besides employees not wearing gloves or hair covers, the dough did not tasted right. Staff was friendly.

This place offers a boudin kolache by Frenchy's! That alone should make anyone stop by. I did not try it as I felt it was too early in the morning but was definitely thinking about it. Seems like everyone likes to use the drive thru as it is located next to UH and some High schools as well. If you park and enter, your trip will go by much faster. The donuts are always warm and fresh and true to the shipley's signature flavor. They don't require credit card minimums anymore so I am able to stop more frequently. Overall, if you have ever tried Shipley's this place pretty much follows suit!

I AM SO VERY UPSET WITH THE POOR CUSTOMER SERVICE THAT I RECEIVED TODAY. So upset that I vow NEVER to eat from Shipley's donuts ever again. Today's service wasn't about the donuts it was about the Management and workers. How can a company hire people who aren't skilled to treat their paying customers, with the utmost respect and courtesy? Or even communicate to them in their language. STORY: Yesterday at 8:15 am I stopped by this place to purchase 1 dozen donuts for a work related, cross-training meeting. As this purchase was work related I was asked to use my State issued P-CARD. Now, if you know about P-CARDS you know that they are not to be charged tax on ANY ITEMS. So before whipping out my P-CARD I asked the attendant if they accepted P-CARDS? Do you know this Jerk snatched my card out of my hand and simply mumbled a "yes" and rolled his eyes. Now, in my head I thought to myself Maybe it's my fault for assuming he didn't know or asking the question, I am sure working so close to UH (University of Houston) that he gets these cards all the time. Low and behold HE DIDN'T"T KNOW WHAT THE HELL HE WAS DOING and charged me tax anyway. Of course I didn't realize this until I had gotten to the meeting with the donuts. So what did I have to do? Go back to Shipley's and ask them to refund the .19 cents in tax TO MY P-CARD. The 8:00 am staff was different and the responsible IDIOT was nowhere to be found. So, I had a feeling that this was going to be a lengthy process so my husband and I graciously let the father-son duo behind us cut in front. So as I approach the counter to ask for assistance the attendant shoos me to another register and to another attendant. At this point on an "anger" scale from 1-10 I was at a 2. I explain to the lady that I made a purchase yesterday and was charged tax and need the tax refunded to my state issued P-CARD. Do you know this fool charged me 3 times for the same damn donuts and have to void all three before admitting that she didn't know what I needed. She then told me I needed to go to another store to talk to her manager. I AM AT AN 8 on the "angry" at this point. And as calmly as I can I state "Ma'am, I am not going to another store", then she gave me the managers number and told me to call her!!! So I call the manager of this store and attempt to explain my issue. Again, there is a language/comprehension barrier. Finally my husband had had enough and asked to be dropped off at work at it is now approaching 9:30 am. I had been dealing with this CRAP for almost 1 hour and 30 minutes now..all over .19 cents. So I explained to the manager, who was adamant that I just take the .19 cents in change, that this card is issued by the state an all charges must be refunded in the form of CREDIT back to the card. At this point I had to let the associate speak with her employee in Spanish because it was too hard to continue in her non-native tongue. And that was fine with me. So the employee gets off the phone and tells me her manager is on her way! Are you kidding me? So now I have for over an hour and have to wait longer for your manager? (At this point I am wondering to myself what donuts might look like smashed & splattered against these walls??) The manager arrives and is as rude as she can be, like she's the one who has been waiting. So tell me why this fool tries to give me the .19 in change after I have told EVERYONE the policies of this card? I bet the guests that were eating and ordering could state the polices of that card as I repeated them over and over again. I tell the manger "ma'am as I mentioned on the phone with you, I cannot take the change, she replies "so what do you want?" With a clenched jaw and tight teeth I repeat myself yet again "I need .19 cents refunded to my card", she did it in like 2 seconds. So what was the additional hour and 28 minutes for? So pissed. If I could give no stars I would. I thought I was no longer upset as this happened this morning but I am obviously still angry.

I went this morning and got some donuts, kolaches, & 2 small chocolate milks. Everything was so good except both chocolate milks. The expiration date was not until August 12th but the milk tasted so sour. I'm guessing they were taken out and then put back in which maybe made them go bad.

Their closing time is 9pm and it's right by campus. I left class tonight craving a donut. I pull up to their window at 8:14PM and am told that they're closed. The man at the window said they close at 8PM. I just wanted a donut.

They had 10 signs saying they were open but there was no one inside. I was looking forward to some kolaches, this was very disappointing.

Horrible. Found a pubic hair in my donut holes. Never coming back to this location again.

I would give 5 stars but seeing that I have paid for a french vanilla cappuccino and every time I get to where I'm going it hot chocolate! It happened twice last week and I called and was supposed to have it made again whenever I went back. I paid for a french vanilla today and once again got hot chocolate! I'm pissed

Best donuts in the world. The plain glaze are the bomb, but the other joints are good as well. Growing up my sister liked the Apple Fritter. Kolaches aren't that great, Kolache Shop on Westheimer much better.

Hours advertised are wrong even the open sign was on & staff inside just looking at me crazy. Rude & huge inconvenience.

Donuts are fresh, cheap and oh so delicious. Luckily, the traffic around this place is bad enough in the morning to deter me from eating there everyday.

This is another location that offers glazed donuts hot and fresh anytime of the day. The staff is very friendly, but the exterior decor needs some working on. It's always busy during the day, so you don't have to worry about eating old donuts from the previous days it didn't sell.

The best Shipley's EVER. Other locations have flat and wet looking glazed donuts, but this Scott location makes them similar to the Krispy Kreme ones. Kolaches were the best 10 years ago - haven't had them since. Donut holes are ok. Always ask for fresh and hot donuts!

Online says open 24 hours (for drive thru). Drove up at 840 pm to a sign - don't believe their website! Or maybe they just decided to go home.

lol the ghetto amongst them all but it is the best location ever. The Hispanic's are a little rude but it seems like that because they don't too much understand you. I prefer this donut brand over Krispy Kreme any time. I love the Strawberry icing because it reminds me of Homer Simpson. Try the Cinnamon twist and ask them to warm it for you. Talking about deliciously omg good

Rude to customers and the donuts are such poor quality. So much grease and coated in glaze to the point that it's dripping off. Every other location gives a delicious donut. Always out of kolaches even at 9am. Just weird! This place ruins it for other Shipleys.

This place will cater to most poor college students who crave donuts or kolaches throughout their day for cheap. Everything here is fresh and the employees here are nice. They do have a 4-5 dollar card minimum which isn't really a big deal.

I like this Shipley's location. I've never had any problems and the customer service has always been good whenever I've gone. The food is fresh and the people are nice. The coffee just sucks and I wouldn't go around the time school lets out.

I went here 2 times before U of H football games and neither trip resulted in kolaches or donut holes. Both times we were told "We're out". How in the hell are you out? That's like a gas station being out of gas. Kolaches are the main reason I go.

It once was decent...but it's not as good as the ones on Washington, Ella, or Richmond. And they've jacked up their prices by almost 30%! I saw the post about the bitchy Hispanic woman, an when I made small talk about the price increase , she said "I gotta eat too, y'know." sure way to lose a customer.

This is my least favorite Shipley location. The service here has never smiled at me and they never have what I want on hand, ranging from kolaches to chocolate glazed donuts. Avoid this location between 3-4 because the students from the high school nearby loiter between this lot and the Burger King lot next door.

disgusting kolaches !!! The glazes are too much sugar. you can see the sugar drop out of your donut. Never ever come back.

Quick service the donuts were really good and fresh and it is also near the university of Houston so its a good place to stop after class definitely plan to return to this location