Shipley Do-Nuts

Stopped into Shipley’s in Kyle around 9:45 am on a Friday and unfortunately the customer service really missed the mark. The woman at the counter was so unfriendly... no greeting, no acknowledgement when we walked in, and the whole interaction felt like we were inconveniencing her just by ordering. When I asked how she was doing she replied "fine" with a gross attitude/look on her face. On a positive note, the holiday decorations are super cute and festive. The taro blended drink was delicious (very sweet), and their donuts and kolaches are always amazing. The food and atmosphere were great, but it really sucks when the experience is overshadowed by a total lack of friendliness or basic customer service. Hoping management can address this, because the quality of the food deserves better service to match.

This is a wonderful place. The service was incredible even though it was so early in the morning. The donuts were delicious and I was able to get a great deal for a full team of employees. I had to do a last minute pickup with coffee, and they didn't seem annoyed or anything. I really appreciated the time they took to make sure my order was perfect, Even though it was last minute, thank you

Got two ham and cheese kolaches and it's a lot of bread. I shuudda taking one ham out and put it in the other one. The food was okay.

Customer service was bad girls behind counter were to busy talking to their friends to help me. Donut’s tasted day old nothing was soft and fresh

I dont usually eat at Shipley's. However, this restaurant was the closest to Venice nail salon and I really needed coffee! The coffee was EXCELLENT!! And the food delicious!! I will definitely get visit again!! Happy New Year!!

Great atmosphere and speedy service!

So today I went to the drive-thru ordered half a dozen glazed donuts a bag of donut holes and orange juice and the lady in the Drive-Thru window decides to place everything on top of the box of donuts and hand it to me and drops my orange juice out the window then proceed to tell me to scoot up and get it myself I would definitely not be going back rather than put everything on the same box you could have handed me everything individually instead of just being lazy definitely sorry service

Don't guarantee hot glazed donuts until 10 am, when you dont have any at 845 am. Very disappointed with cold day old donut.

Great fast and friendly service. The doughnuts and kolaches are always super fresh. The store is warm and inviting when you step inside. Would recommend for good doughnuts.

There's a drive thru and the service was nice and quick. We got some of the jalapeño & cheese kolaches and they were mid. We didn't try any donuts so maybe that's where they shine. Although there are tons of donut shops around that i'll probably try before ever being back here based on the quality of the kolache.

We ordered cream filled and regular donuts. The cream filled had almost no filling and all the donuts were at least a day plus old and very dry. We have been eating Shipley donuts since the 60s when they were first formed in Houston Texas. The company sold to new owners in July 2025 and apparently the new owners quality standards are not up to par. This will be our last trip to this donut place, there are many other much better places here in Kyle.

Delicious donuts!!! Get there early as the good ones tend to sell out quickly! We love the filled donuts and plain glazed. Haven't tried the coffee yet.

Great service - always friendly. Prices are out of whack and not represented correctly on their menu board. I was just charged $2.92 for a water. The board says the price is $1.39 without tax on the board. I'd rather go parched. So for 1 donut and 1 water it was $4.14. Way too much. Additionally, it would be helpful to receive the total at the speaker so we can get our change ready and not delay you. I would have told you to take the water off and not waste your walk to the cooler. Never again will I get a water from here. They're also way too big. Wondering if they have two sizes and why there is a discrepancy from what I read and what I was charged. If there is, the primary question should be what size? I just needed the water to take my morning pills. It's more expensive than the convenience store.

I went in for a cup of coffee and a half dozen glazed donuts. They sold me day old donuts. The donuts where somewhat hard and not anywhere near fresh.

I first had Kolaches in Kansas City and it rocked my world. The world Kolache is a Czech word for wheels or rounds. I believe they also stuffed the sweet dough with various savory fillings! Shipley Donuts has a diverse menu with plenty to satisfy everyone in the car going through the drive through. Shipley's Donuts is a very new establishment which is probably the reason I never see many vehicles there. That said with my kids in town, we decided to try Texas Kolaches and were we disappointed. First the good as my Bavarian crème filled bar was really tasty, soft and a great filling. My daughter got the apple fritter which was extremely tasty as well. Soft yet in spot crunchy with plenty of apple flavor, not necessarily pieces, to keep the whole pastry interesting. After selecting the sweet, we scanned the menu for a ham, egg and cheese Kolaches. I asked the "menu of many items" and the board replied back, oh we don't do that. After eating them I think I know why. So, there aren't many options, some options that seem logical and would sell like hot cakes! (sorry for the pancake reference as a donut shop). The way they made their pastries makes me cry. It's probably the laziest way of creating them. Roll up ham, in a little cheese inside the pastry. The customer doesn't get much in the way of meat, several bites miss the meat and the cheese is pretty limited. Next the sausage and cheese kolache and it was worse. A lame hotdog inside a small cheesed pastry. I will add the dough itself is extremely flavorful with a touch of sugar I've come to expect. As a former chef and tried Kolache's from many different states I might add a few suggestions. First make it like a traditional round. Next stuff it with chopped up items, not rolled up meat. This makes for a more satisfying experience as more of the stuffing will be in every bite. Finally more options and if the number one options like Ham, Egg, and Cheese isn't on the menu, time to fix that. Those three are like the breakfast trinity. Egg, Cheese and a meat are always popular. On and to add, when boxing a big order, separate the items. Either mark it on the lid, wrap it fancy like or and the best solution, when making the Kolaches, put a piece of the unique meat on top, so customers can easily identify their food, instead of guessing. This almost caused WW3 in the car with my two kids. So in wrapping this up, I was underwhelmed to say the least. Now the restaurant looked clean, the people nice, the service was fast and the ingredients were tasty. However, the execution leads a lot to be desired. My return patronage will be dictated on what is the object of the visit and location. I can't see myself going out of the way to stop by here and if I did it would be for donuts only. Ultimately, if you want great donuts, try them out however if the itch is Kolaches, I suggest somewhere else.

First of all, I have been eating Shipley Donuts at many Houston locations for decades. My favorite is the Apple Fritter. This particular store makes them different from the Houston 34th St & N.Main locations. I bought two, really anticipating bringing up recent yummy memories, but ended up having to not finish mine. The outside taste and texture was the same goodness, but there was so much dough inside that they were just different. They were large , but MUCH thicker, with just too much inside dough. I'll skip this location from now on. Oh well. On the positive side, the employees were VERY friendly.

Had a nail appointment and Shipley Donuts is in the plaza so I thought I'd try them. As recommended by my nail tech, I tried a jalapeño and cheese kolache. We love the competitors donuts so I had to get a sample of those. I got a bear claw for him and a cake with chocolate icing for me. He loved the kolache, even better than the competitors, but the competitors donuts taste fresher. The staff greets me as soon as I entered the store and when I exited which was great. And the store was very clean, and cheery. So we will be back for sure!

Whatever they use to clean the inside of their store or floors is too strong. You can smell the disinfectant or cleaning supply smell when they open the window at the drive through. It was especially strong today, and two of my donuts even tasted like it today! Literally tasted like I was eating cleaning supplies, and I had to throw out my donuts. Please use an unscented floor wash or whatever you are doing. That's wild that the donuts are absorbing the smell.

The service is so disappointing. My online order was not filled and when the manager Ashely called about my refund request she was rude and aggressive and when I asked her to not speak to me like that, she hung up on me.

The food is always great no matter what time you drop by. The service is on point and generous, and you never really have to wait.

The service on weekday mornings before 7am is great. Donuts are fresh and a hit at work. I do have some miscommunication with the donut master because I continue to have those weird cereal topped donuts after asking that they not be included in the mixed box. This must be a Kyle thing to put cereal on donuts. If nothing else it does wake up the team for an ice breaker.

Slowest service I've ever seen. 13 cars in the drive thru. Literally taking orders and handing the food out one car at a time. Have been stuck in the drive thru for over 20 minutes with no way out but to wait for everyone. And staff couldn't care less. This is ridiculous. Will never visit this place again.

Made my morning. Went to pick up fresh donuts for my nursing students and then started to discuss coffee, which I hadn't had yet, and I explained that the facility I work in didn't offer flavored creamer and employee threw in some extras and told me to have a great day!