Shipt

Service has gone down tremendously. 1. Their shoppers sometimes claim your order and just sit on it for a while instead of just getting started right away. 2. Their time selections are not very immediate and they only offer for a few hours out. 3. When I’ve emailed or called in about the times offered agents are rude and basically it’s “too bad”. One even said it was my fault for selecting that time slot, totally missing my point. 4. Agents are foreigners who barely speak English. 5. The worst part is now they have their own pricing on merchandise which is a very substantial upcharge on every item. This is all very unfortunate because when they started they were outstanding. Not any more.

Frequent cancellations and order delays on same day delivery. I don’t know why Target would partner with this company. Wasted 6+ hours of my time and this isn’t the first time over the last several years.

I’ve never actually had an order picked up and delivered on time (or at all as well). The delivery just keeps getting postponed. Today, I ordered groceries from Target with a scheduled delivery time of 9 a.m., but it was pushed back to 1 p.m., then to 5 p.m., and finally to 10 p.m. I was left without food for the entire day. There was no apology and no compensation offered. Absolutely terrible service.

I had a 4.96 overall rating, 98% on time, 99% reliability, 96% completion rating and over 400 preferred customers in my metro and yet you deactivate my account. Why? I sent in my appeal and no real person to look into my case. Target is going bankrupt and Shipt will end very soon. You too shall reap what you sow. The corruption within will soon rot. Deactivated me for no reason whatsoever, its ridiculous. My id says who I am.

Placed an order through Target for that one to be cancelled. Placed a second order 2 hours later still haven't received anything although the app has been saying the delivery driver is 10 minutes. Absolutely TERRIBLE!!!!

Be very careful with this company. I had an account with a rating above 4.5 and accepted an order. When I went to deliver it, it was nighttime and the location was extremely dangerous, far from the city and next to a prison. I left the package at the address provided, took photos, and then support called me saying the customer reported I hadn’t delivered the package to their home. I explained and showed that it was the correct address, but they still deactivated my account. I wasn’t going to return to that area—it was too dangerous. Still, support didn’t care and permanently removed my access to the system. Since then, I’ve never been able to take another order with them. This happened right here in Miami. Honestly, if something had happened to me, I believe support would’ve just deleted my account and washed their hands. Even after multiple calls, their customer service was terrible—and they even blocked my number so I couldn’t contact them again. DO NOT TRUST THIS COMPANY. And DO NOT keep your money inside the app—your safety comes first. Mucho cuidado con esta empresa. Yo llevaba mi cuenta con mas de 4.5 y acepte una orden y cuando fui a entregarla era de noche en un lugar super peligroso y alejado de la ciudad al lado de una prisión. Puse la orden en la direccion indicada y luego me llama el soporte y me dice que el cliente había dicho que era no había dejado el paquete en su casa. Yo to e fotos y era la direccion correcta. Despues de esto desactivaron mi cuenta. Yo no iba a regresar a ese lugar porque era muy peligroso pero el soporte por mas qué le explique solo desactivaron mi acceso al sistema y mas nunca he podido realizar una orden con ellos. Eso paso aqui en Miami. Creo que si me hubiera sucedido algo el soporte solo hubiera eliminado mi cuenta y se hubiera lavado las manos. Aunque llame varias veces La atencion del soporte siempre fue pésima y bloquean ademas hasta tu número para que no puedas llamarlos mas. NO CONFIEN EN ESTA EMPRESA. Y NO MANTENGAN SU DINERO DENTRO PRIMERO ESTA SU SEGURIDAD. Be very careful with this company. I had an account with a rating above 4.5 and accepted an order. When I went to deliver it, it was nighttime and the location was extremely dangerous, far from the city and next to a prison. I left the package at the address provided, took photos, and then support called me saying the customer reported I hadn’t delivered the package to their home. I explained and showed that it was the correct address, but they still deactivated my account. I wasn’t going to return to that area—it was too dangerous. Still, support didn’t care and permanently removed my access to the system. Since then, I’ve never been able to take another order with them. This happened right here in Miami. Honestly, if something had happened to me, I believe support would’ve just deleted my account and washed their hands. Even after multiple calls, their customer service was terrible—and they even blocked my number so I couldn’t contact them again. DO NOT TRUST THIS COMPANY. And DO NOT keep your money inside the app—your safety comes first.

Terrible. Been calling for 2 days attempting to update my phone number to receive offers. NOTHING!! Verification codes STILL go to the old number which I DON'T HAVE ANYMORE!! Wish I could leave zero stars.

Horrible. I signed up as part of Target Circle, what a waste of $49. I assumed it would work much like being an Amazon Prime member but it doesn't. I ordered groceries and other things I needed for family who were arriving later one day to stay with us. My morning delivery kept getting pushed back later and later because unlike Amazon, some shopper has to pickup an order. It ended up getting pushed out to the next day and I just said forget it, canceled the order, canceled renewal of Shipt membership and drove to the store myself using store pickup. I was there and home in about 25 minutes. Shipt sounds great and it sounds like Prime but it isn't. Save yourself $49 or $99 a year and either join Prime or just go to Target yourself. Hopefully this terrible company will fold soon, by the other negative reviews I see, it won't be long.

Based on the previous reviews I'm guessing the service varies by area because I have using ShipT for over five years and the service and overall experience has been exemplary! I am actually waiting on today's order as I am writing this review. The heat index today is 109° and this is my biggest reason for ordering online, icky weather. So let's talk about ShipT shall we.  Founded in 2014 and headquartered in  Birmingham, AL, Shipt has become a leading player in the same-day delivery industry. The brainchild of entrepreneur Bill Smith, Shipt was created with the mission of making people's lives easier by providing a simple and efficient way to receive groceries and everyday essentials right at their doorstep. I am a testament to their model and has indeed made our lives easier.  In December 2017, Shipt was acquired by Target Corporation for $550 million, enabling the company to expand its reach and offerings. Today, Shipt operates in over 250 cities across the US, partnering with a variety of retailers, including grocery stores, pharmacies, pet supply stores, even office supply stores, and more.  Here's how it works: Shipt offers a user-friendly platform that connects customers with a network of reliable shoppers who carefully select and deliver items from local stores. Customers can conveniently place orders through the Shipt website or mobile app, and a Shipt shopper will handpick the items and deliver them on the same day, often within as little as an hour. To enjoy the benefits of Shipt, customers can sign up for a membership, which includes unlimited free deliveries on orders over $35. As of June 2024, Shipt offers a 14-day free trial for new members, after which the membership fee is $99 per year or $14 per month. Members can cancel at any time without any additional fees or commitments. Popular Features: Aside from ordering, scheduling, and paying on my phone, one of Shipt's most popular features is its "Buy Again" option, which allows me to easily reorder my favorite items from previous orders. Additionally, the platform offers real-time updates on the status of an order, including when the shopper has started shopping, when they're on their way, and when the delivery has been completed. Customers can also leave notes for their shoppers, ensuring that any specific preferences or instructions are taken into account. BTW my shoppers have all been great over the years, and like Uber you get a notice after they've delivered you order and you can choose what tip option is best for you. Bottom line: As a pioneer in the same-day delivery space, Shipt continues to evolve and innovate, providing a valuable service for busy individuals and families on a convenient and reliable platform. So, whether it's like today's  aforementioned icky weather, or you just don't have time to shop I highly recommend ShipT.  Shipt operates seven days a week, with delivery times varying depending on store hours and shopper availability. Typically, customers can schedule deliveries between 8:00 AM and 10:00 PM local time. To learn more about Shipt, visit their website: https://www.shipt.com or follow on Facebook: https://www.facebook.com/Shipt

I ordered groceries from Publix in Vestavia Alabama using Shipt. Several items were buy one, get one free (BOGO) . When I received my bill, I was charged full price for all items. I ordered 8 items that were BOGO and by ordering 2 of each, should have saved $53.00. When I called Shipt, I was told they do BOGOs differently and I should have only ordered one of each item, not two. Doesn't make sense! They overcharged me $53.00!

After using Shipt via the Target app for more than two years, I wonder when they'll fix the problem created when a Shipt Shopper clicks whatever they click to text this message from (855) 929-2228: "Shipt: Your Target order is in progress. See current status: https://delivery.shipt.com/track/8def63a42fdd62bd2616a772bc0cfd184884809ba925345a46-202405082****" See attached screen shot displaying the result of clicking on their link. In the page displayed, you'll notice: "Shopper is shopping. If you need to edit your order, please let them know." How? How do I let a Shipt Shopper know I need to edit my order. There's no option to connect with the Shipt Shopper anywhere on this page. IF - and that's a BIG IF - the Shipt Shopper follows - what I imagine to be the training Shipt provides - providing the Shopper bothers to look at it - IF they text me at the start of their shopping - then - YES, I can connect with them to edit my order. 99.95% of the time - new Shipt Shoppers DO NOT text an introductory status message until they're at my door. When - will either Shipt - or Target - fix the https://delivery.shipt.com/track/ page to include a way to contact their shopper.

I had a package from Target sent to my UPS mail box. The UPS store closes at 6pm. The Shipt delivery person left my package outside of the UPS building and took a picture of it being left outside. Why not just deliver my package again during business hours. I'll never use Shipt. Their delivery persons lack proper training

They do your shopping for you and deliver. If you go and spend $80 In store. They will charge sometimes double that and say o so sorry we don't do all the deals They have fees on top of it. I've used them for 3 years. Now just seen that they have taken ove 5 grand from me. Plus the annual or monthly charge for a supposed free delivery. Rip of scam I do t recommend. Their shoppers are told not to give you receipt so you don't see how much they steal from you. Get rid of them now. There so many other things. Plus I'm sure anyone could use a tip if you just ask someone like we used to

Today I ordered an item from Best Buy that was misdelivered by this company. I reached out to Customer Service 15 minutes after seeing the picture that was sent and realized the package was delivered to the wrong address/home. After explaining the situation, the person that I talked to, Michael, told me that I needed to reach out to Best Buy for either a refund or a replacement. When I was connected to Best Buy they were closed. Are you freaking kidding me? You mean to tell me as a Carrier that you do not have the capability to reach out to the driver and redirect back to where the package was (mis) delivered to rectify? The next CSR that I talked to I asked this question and she kept redirecting. I am going into Best Buy tomorrow and I'm going to reach out to the Corporate office. The customer SHOULD NOT have to go back to the vendor to rectify an issue that was caused by the shipper. This is ridiculous.

totally scammed. never got delivery and they charged my card. customer service wouldn't tell me how it happened or the name of the local person pulling off the scam. never use Shipt. I had used them for previous 8 years without incident. they are slacking bad