Heather G.
Google
I was excited to try this spot, as we are regulars at the Tomo location on Hawthorne. After the experience we had tonight, my advice is to enjoy Tomo by heading over to Hawthorne, but skip this location.
The service tonight was atrocious. I’m not sure if it was an “off” night, but no one made eye contact with us, and it took an ungodly amount of time to even get glasses for water. My dish came out at least 15 minutes before my daughter’s, and I was just about finished at that point. No one checked in with us, and absolutely no eye contact or ability to get a server’s attention.
When we were finished, we waited so long for a check that never came, that I decided to go to the front to try to pay. The woman at the front was rude- unhappy that I left my seat? I have no idea, as I was friendly this entire time. The server that rang me up did not say thank you or goodbye or anything when I paid. Tomo on Hawthorne has friendly, attentive staff and a great kiosk ordering system.
I will also mention that although the food was overall great and not part of the problem, my daughter did mention that the broth of the Tonkotsu ramen “lacked flavor” compared to the other location.