Christine S.
Yelp
First of all, Brianna (in the Shop from Home department) is wonderful! She is the reason I keep shopping at this store.
In other news ... I was at the store this morning (4/2/21), and the customer in front of me was having a difficult time with a credit card. The cashier was new (amidst her apologizing, she mentioned it was only her 3rd day on the job), and having a difficult time. She called to someone in the Shop from Home Department, as her phone call (I assume to the customer service desk) had gone unanswered. And here comes Karen, the CUSTOMER SERVICE MANAGER.
Karen proceeds to call-out the new cashier ... don't call there, she's busy, you can't do that ... etc. etc. Cashier is trying to explain the problem she's having. Karen continues to tell the cashier that "she (Karen) is supposed to be upstairs, not even supposed to be down here".
The problem is finally solved, however, Karen, there are a couple of issues that I, as a customer, have with your behavior:
First, you never never NEVER call out one of your employees IN FRONT OF CUSTOMERS, unless you are prepared to also apologize to that employee IN FRONT OF CUSTOMERS for embarrassing them. Poor form as a MANAGER, Karen.
Also, as a MANAGER, Karen, when your store is busy, or there is a shortage of cashiers, or ONE OF YOUR NEWEST CASHIERS IS HAVING A PROBLEM, aren't you, as the MANAGER, supposed to step in, and get the store/checkout lanes back on track? Or is your job to "be upstairs" and not be bothered with problems?
Gotta tell you, Karen, as the CUSTOMER SERVICE MANAGER, I would think you'd make it a point to roam around your store once or twice a day. Maybe offer some assistance, or say "good morning" to a customer. Maybe tell your employees they're doing a good job. Things like that go a long way. Just something to think about. Karen.