Jane Y.
Google
This ShopRite makes frequent billing mistakes — I’ve been overcharged multiple times, including a $25 mystery item that no one was able to identify. Each time, they refused to fix it over the phone, forcing me to either take time off or come in with my kids. On one occasion I had to wait nearly an hour while the employee processing my refund disappeared into the back for 20 minutes. Beyond the repeated billing errors, what’s most frustrating is the lack of accountability and respect for customers’ time. Billing errors should not happen this frequently, and it’s unacceptable that resolving them requires so much effort from the customer. I filed a chargeback this time and won’t be returning.