Dave H.
Yelp
Some hotel restaurants are amazing and worth spending a night in. Others, like SHOR at the Hyatt, are worth skipping altogether.
We came for dinner mid-week and the place was nearly empty. That should be the first sign that the restaurant is not exactly... in demand. It has what I would describe as hotel-restaurant decor -- nothing memorable and nothing offensive. It was about as generic a dining room as I've ever sat in. It does have amazing sunset views, however, and I imagine this is the reason people book this restaurant at that time of the day. We came later in the evening, so there's naturally there's nothing to see outside at night.
We were promptly seated in the middle dining room, away from the bar. Two other tables were occupied. It was pretty quiet, except for the excruciating scraping of the chairs on the tile. You'd think it would be pretty easy to run down to the hardware store and buy some chair felt pads for the chairs, but nope... no one in all the years this restaurant has been in service has thought to do that. That lack of attention to detail is pervasive and characteristic.
It's not a large menu, which is a good sign in most cases. My wife ordered a grilled chicken breast and I had the salmon. We also ordered a side of brussel sprouts because they sounded so good! They apparently make bread to order, so you have to wait a bit, but then it comes out and it's warm and delicious.
Our entrees arrived and we were immediately disappointed. It's as if the two dishes came from two different kitchens. My wife's chicken was a sad, dried-out piece of chicken with absolutely zero seasoning on it. Furthermore, it was mostly burnt. Same with the brussel sprouts. Burnt. Through and through.
My salmon on the other hand was perfectly cooked and delicious. After we informed our server of the problems -- halfway through my course, because of course nobody came to check in on us after the entrees were served -- the manager came over and expressed his disappointment. He offered to have the dishes refired, but what's the point? If the kitchen can't get a simple chicken breast right the first time, it's unlikely to do so on the second try. Also, of course nobody should be asked "how's your meal" when you're already half-way through the entree. The server was inattentive.
The manager did generously comp the chicken and brussel sprouts. We appreciated that.
It was like a 2.5 star experience. The unevenness of the kitchen left me understanding why this place is not very popular. Definitely was not worth the prices they charge for the beach view. I'd look for other, better fine dining choices in the area until they work on improving the consistency of the quality of the tickets coming out of the kitchen.