Shore Hotel

The rooms are beautiful but not fully functional. Had multiple issues with the phones and TV not working. When I tried to have this resolved, not only was it extremely difficult to reach anyone at the front desk because their phones again were not working, but when I finally could reach someone, I was dismissed, put on hold and then hung up on, with no follow up. Another small thing, one morning I called and asked for some toothpaste and waited nearly 30 minutes without receiving anything. I had to call back several times. Granted, everyone I spoke with in person was nice for the most part but the woman on the phone left a really sour taste in my mouth. It’s not the most expensive hotel I’ve stayed in, but at nearly 1000 a night (adding in parking, all the hidden fees and the 200$ deposit) you would at least expect competent and polite people answering the phone. It isn’t cheap enough for them to justify rudeness or unprofessionalism. Even though the location is great, I simply will not spend my money where I’m dismissed and disrespected. Unfortunately, I cannot recommend the shore unless you don’t mind poor customer service, and minor functionality issues within the room.

The Shore Hotel is our go-to stay when visiting Santa Monica. The location is central to everything - SM Pier, Venice Beach, shops, restaurants, etc. WeHo and downtown LA are a short rideshare away. Our family of 4 has consistently been well taken care of during our stays. The staff is welcoming, friendly, accommodating, and happy to help with anything. Rooms are spacious and clean. Area is safe. Being able to rent bikes right here is a big plus. There is no gym on-site, but that wasn't a problem for us as they have a partnership with Anytime Fitness just a few blocks away. We will return, again.

After a much-needed room change, I absolutely loved both the location and the room. The hotel is in a beautiful area with great views and a clean, comfortable atmosphere. Breakfast prices are a bit high, so a quick two-minute walk to McDonald’s or Subway may be more practical. Still, the hotel’s food looked fresh and delicious, and the complimentary champagne and cider were a lovely touch—one glass was plenty! The only confusion came from the service process. Staff sometimes seemed unsure or assumed guests knew full-service hotel procedures. A brief welcome guide would be helpful, but overall, they were kind and accommodating when asked. As someone not used to full-service hotels, I found the experience luxurious and well worth it. The room was also impressively soundproof—completely quiet even with noise from the pool. A few small notes: more fridge space for personal items and a towel hook near the shower would be convenient. The bathtub is also quite tall, so getting in and out might be tricky for some guests. Overall, a wonderful stay in a beautiful, relaxing location with excellent comfort and thoughtful details.

The Shore Hotel was amazing! We stayed there for our son’s wedding. They pulled out all the stops to help us have a perfect experience! Everyone was friendly, professional, helpful, and went above just doing what was expected. Bravo to all the staff at Shore Hotel! We will definitely stay there again!

It was an absolute pleasure to stay at the Shore in Santa Monica. From the moment I arrived, the experience was fantastic. I especially want to recognize Adriano Bartoli, the concierge at the hotel. His friendly attitude, local knowledge, and thoughtful recommendations were outstanding. Overall, this property is exceptionally run and has an atmosphere that makes you want to come back. ||I would highly recommend a stay here while in Santa Monica!

I would have to admit, this hotel is everything we could have asked for on me and my finances mini get away! I specifically asked for a room with the ocean side view and is was amazing. Everything was very clean. The Staff were great! Especially Sara at the front desk. She was very nice and made sure we got the room we wanted and made sure we had a pleasant time. Highly recommend!

We recently stayed two nights in a partial ocean view room. For the price of this hotel the service and quality was not what I expected. The bed/pillows were terrible, my son said the pillows felt like they were full of a bag of beans. Front desk staff were not friendly at all, very cold and short with us. The only exception was the agent at the front with the matching eyeshadow to her outfits and fun jewelry/nails (wish I got her name, believe she was in training but she was excellent). I wanted to give her a shoutout, otherwise service was not good, food was so overpriced and room was sad. I think we were just expecting much more based on the price and location.

My husband and I stayed at this hotel last week. Our room was on the 4th floor which overlooked the ocean and had fantastic views of the sunset. |The staff were amazing but I would like add a special thank you to Andriano, concierge manager and Valia guest services, who went above and beyond to make our stay special. I would recommend this hotel and would stay here again.

My stay was really short only one day but the view from the room was amazing. Just look straight towards the beach and don't mind the looking down towards the busy street lol. The room was beautiful but the restroom was not the best. Everything could be heard if you what I mean. Plus only thing that covered the see through shower was the curtain. The staff was really nice and guest parking is not bad 60 dollars for all day in Santa Monica. If your not use to the homeless population in LA then maybe you shouldn't come to Santa Monica. The only thing that i dislike was that a guest left their tray of food out and no one came to pick it up. Other than that everything was great

I was in Santa Monica for the Broad Humor Film Festival, which hosted its Screenwriters Brunch at the Shoreside Restaurant at the Shore Hotel. Damn! What a lovely hotel. Wonderful food, and the hotel's ambiance and location are tremendous. I can't wait to go back and stay there, right on the beach.

Spent two weeks here last year and came back for another two weeks. I will for sure be back for another. The staff is amazing and very polite. This place feels so safe for two girls going alone, it's close to a lot of stuff, and housekeeping is amazing at their jobs it's so clean. For the price I say it's very worth it.

Dillion was a great waiter at the cabana for pool day! What a great guy and pleasant experience! Dillion is the bomb.com.

Well....less than 2 months after my breakup. somehow got a date night in Santa Monica. So I decided to just spoil myself along the way and picked the most obviously fancy Hotel in SM. Remember that big glassy hotel right there by the pier? Yup that one. It wasnt cheap but is it worth it? I would say it is upto individual choice. The hotel is clean and nice, the room design was fancy. Check out my picture with the glass see-thru shower space. My room can also see the pier and the Ocean. it was something. The parking is valet only and the space is tight. The service? excellent. My only complaint is the noise. This is not the hotel's fault. It is just the natural of the location. With the hotel being right at the pier, you will always have drunk people, homeless people, pier goers and fast cars blowing by your hotel room. I will be back...someday. But i will be back

What a wonderful experience from check in to check out. Where to begin, we were in house for a wedding that was staying at the hotel and everyone was lovely. I valet parked my car which was a smooth experience and very friendly. Once in the hotel I was checked in by a young gentleman whose name I didn't get but he was working with Ally and they were also both awesome and nice. The room was ready early which I knew wasn't required but they made it happen for us and it was very much appreciated. The room was beautiful with a nice balcony that faced the street. Security was nice, front desk was lovely, I had a question about my charges and Adriano, the Head Concierge, asked me if I needed help as I stood in line waiting for a front desk agent to open up. The hotel was very well kept and the pool was clean and it was nice to be able to have a drink there as well. What a wonderful experience overall. My only nudge of an issue was that on the balcony I had full cell phone service but inside the room I had no cell phone service, but the wifi was solid I just couldn't make any calls in the room which might be the only thing to stop me from staying again.

Excellent location and very friendly staff. Beautiful ocean view and nice spacious room. loved all of the cables for charging, up to date. It is pricey but location is what you're paying for!

This is by no means a 5-star hotel. Stayed here for 2 nights as part of my honeymoon before departing for Tokyo. We wanted to stay in LA first to break up all that travel. After the stay, but ESPECIALLY after the customer service we experienced in Japan, I wish we had never stayed here. I'll start with the fact that they try and nickel and dime you for EV-ER-Y-THING. I had a bad feeling about the Shore Hotel when we called to request an early check-in, and they said sure, for a fee of $75. We booked our room on booking. com, so we were unaware that we chose a "room without amenities." Amenities meaning for one, wi-fi. LOL!!!! In this day and age, when everyone has data plans, WHAT in the world is going on with charging guests for wi-fi? We mainly just wanted it so we could project our ipad to the TV and watch something other than cable at night, but when we inquired, the front desk staff told us it would be $15/day PER device. Hilarious! Even Venice Beach had free wifi. On the beach. The fridge was labeled "not for food," and all the drinks in there were not even slightly chilled. Elevator next to our room did not go to the lobby. When we pressed floor 1, we went to the first floor but then ended up in a maze, and when we asked, they told us that the elevator doesn't go to the lobby because we got a "room without amenities." hehe It continues. The parking was $20/night if you just store your car and don't take it out. It was $45/night if you use your car. So we rented a car, then we were trying not to use it at all so we didn't have to pay even more. Just so ridiculous. I spent 10 minutes taking the coldest shower of my life because it was not intuitive figuring out how to get hot water. I eventually figured it out, but by that time my shower was over and I was shivering. The shower also had someone else's hair in it when we arrived. blek. The bathroom wall was made only of glass. So when we arrived, from the beds, you had a full view of the shower and toilet!!! Eventually, my husband found a button that made an electronic screen go down so that you didn't have to watch someone else use the bathroom!! What in the world??? Did they run out of money to build a real wall? I liked that we had an outdoor little balcony, but it was made gross by a cigarette holder filled with cigarette butts and rainwater. We attempted the outdoor hot tub, but it was evident that it hadn't been cleaned in quite some time by all the white foam. (Look up what the white foam in hot tubs is - you'll never forget after you know.) Finally, on our reservation, I wrote that it was our honeymoon, and we'd love some non-alcoholic bubbly. Well, we checked in and nothing was in the room. That was fine - I figured if we had to pay for wifi, we wouldn't be getting anything. Our money, passports, iPads, were strewn about and we went downstairs for 10 minutes (add on 10 for the time it took to figure out the elevator). When we came back, there was a bottle of alcoholic champagne with a note that hadn't been there before. I was a little weirded out that someone just went into our room with all of our valuables laying around. When I spoke with the front desk, I told them we appreciated the gesture, but we requested non-alcoholic and we were uncomfortable with someone in our room unexpectedly. The front desk guy said that's because we didn't press the "privacy button," which he said in a manner like I should know what that is or as if all hotels have this. I told him I had no idea what that was. He explained there's a button that you have to press so that staff doesn't walk into your room. I said, oh ok, I've never in all my years experienced that at a hotel, just the privacy signs for the door handle. He said, "We've done away with those." LOLOLOL All I have to say about that is - if you are going to create a system that is different from the entire WORLD - then explain it when guests arrive!!! Then he said he could send up a NA bottle, but we'd have to go back up to our rooms. We replied that it took us 20 minutes to get downstairs, so we wouldn't be going back up now. We were getting dinner and we could get it on our way back in. When we arrived back, we picked up the bottle, which needed a bottle opener. We requested to borrow one, and another guy at the desk said, "Wellll......as lonnngggg as we get it bacccck...." as if we were little kids who wanted to steal his shit. The only - and I mean only - saving grace for this place is Adriano. He was so kind, tried to make our stay better when we voiced our displeasure, and gave us the bikes to use on Venice Beach. When we wanted to keep the bikes longer, we called him and he said no problem. What a disappointing start to my honeymoon, a once-in-a-lifetime vacation. Luckily, the Japanese more than made up for it in ways the Shore Hotel would never imagine in their wildest boardroom meeting dreams.

Dylan was the best service with a great attitude! Thank you for making our experience so pleasant and enjoyable

Pricey but worth stay if you want close vicinity to all things beach related. Check in is pretty strict on time but they will hold your bag and accommodate early check in if possible. Check out is latest 11:30 or you have to pay extra. Parking $50 a night. If you can have someone drop off it's better as you can walk anywhere here! To Venice beach, to all promenade, etc. Love they give you beach and pool towels. No worry about bringing extra items to lay out in sun. Complimentary coffee all morning at Lobby area that is reminiscent of Miami with all its open windows. The gym is small is minimal equipment but it works just right. There is a whole shower in gym in case you wanna smell all good before heading out of gym. The pool is heated (yay!!) so u can enjoy 7am-10pm. Restaurant area is nice with heater next to each table. Complimentary coffee in room, the water in fridge are not free. $6 per bottle. Be sure to scan the price in TV before taking anything or you'll be charged. Overall the snack bar is stocked well--and priced high. If money is not too tight this is a good staycation place. They do change for everything especially if you are a party of 4. Even in restaurant automatic % charge included in bill. That would be most families! Party 6 or more will be charged more % in bills. Other than that the place is gorgeous, the room clean, balcony amazing, and location perfecto!

Beautiful hotel! This place was great. Couldn't ask for a better location staff was all helpful and exceeded my expectations. Rooms are modern clean and beautiful. Price is competitive and totally worth it. I highly recommend this place.

Hotel's lobby is dingy and has a terrible pungent smell of a toilet cake. All common areas smell like that including their restaurant. Absolutely repulsive. I had to hold my breath every time we were walking through. Upon our check in late evening we had a strange overly friendly and somewhat aggressive young male who seemed to be under influence of some sort to size us up and follow us into the elevator while getting into our faces and continuously trying to make a conversation. The very next day the same person was circling the lobby area during the lunch time. Staff seemed to be familiar with this person and didn't seem to mind him. We saw a lot of people like that outside of the hotel as well. Extremely sketchy outside at night (lots of people are openly dealing drugs) and not much better during the day. We had few unprovoked close calls with people who were having bad reactions on drugs within 30 minutes when we were having a breakfast near by at the outdoor patio. The entire area of the park has a very serious rodent infestation which is an obvious issue and is ignored. Dishonest. Fraudulent charges on a bill. There is no way to take care of it if you already left the hotel. One gets constantly rerouted through the phone tree, you can't get anyone to address the issue. Long story short, do not recommend.

I just had a fantastic experience over the phone with Adriano, the Shore Hotel's Lead Concierge! Adriano put in a last minute request from me for some special visitors. He was incredibly accommodating and attentive, and he deserves recognition for such top tier service. Huge thanks from T & C!

A group of 9 of us came for my sisters birthday. Had an excellent stay. Adriano was so helpful and even arranged a cake and wine sent to the room which made our stay so special. Neri was very helpful. All the staff were great. The view from the ocean view room was amazing. Thank you for such a great time. The location of this hotel is spot on!!! Only negative was the pool seemed to be more centered towards children and not single adults looking to lounge and have cocktails at the pool. Luckily there are lots of bars and restaurants around. Thank you for everything!!!

Horrible homeless situation. Dangerous at nite. Food At hotel was very overpriced as we're the rooms. Skip this dump.

Great ocean views and rooms. The entire staff goes above and beyond. The Santa Monica Pier is right across the street

Location is Super Great! The rooms are Great! The pool is not so great.. It's small, more like soak pool surrounded by chairs. It would be a Great size for holding a goldfish race though!

The place is OK , the only plus is that is very close to the beach and the pier. Places very pricey for no reason has a lot of rules regulations more often than a normal hotel pool view hotel on the first floor is just a wall you cannot see through. I would recommend the garden view if you stay here, it's nice and quiet. Big downside about this hotel. Is that free amount of money you pay you don't get free Wi-Fi (it cost $15 per day)You don't get free parking that changes in the weekdays. Overall ok hotel... won't be coming back.

Everyone is so accommodating and kind. I really had a great time when I was there and the staff made me feel like I was second home. I highly recommend this hotel to locals and travelers alike.

Nope. No clue how this place has great reviews. Really never thought we were high maintenance. But our room gave off hospice vibes, it's been under construction forever, got a metal sliver in my foot in hot tub and my only guess was that it must've blown over from where they're welding/renovating. Had to wait forever to get our room at checkin...it was just felt very cold and sterile and almost like it was a movie set...everything felt temporary and just strange.

Absolutely terrible customer service. I woke up the day of my reservation with a terrible case of the flu. I called the hotel and asked if my reservation could be modified for a week out - cause you know, I don't want to get any of their other customers or staff sick. The front desk customer told me I'd have to wait until Monday to speak with on site reservations. I called my credit card company (who I booked the room through), who attempted to contact the hotel and again, no change. I called the hotel back, and after asking for the "call back Monday" advice to be sent via email to me so I had next steps in writing for a travel insurance claim, a very hostile front desk supervisor told me no, all communication needs to go through the booking agent and they will not send me anything in writing. So I call back Monday. What does the onsite reservation agent tell me? I need to contact the booking agent. I've never been so frustrated and agitated by an encounter with an hotel. Do not stay here. They much rather me be sick and infect their customers and staff than be helpful.

Definitely is not worth the money. The place is crawling with homeless people and the staff are so unwelcoming. I stayed here with my boyfriend for 4 days and it cost us over $2700... was not aware of the $71 parking per day. $71 parking per night is insane when it's your only option to park at the hotel. Rooms were fine and view was amazing as we had premier ocean view and were overlooking the pier. BUT unfortunately it was also a great view of the panhandlers and MANY homeless people sleeping on the benches literally right across from the hotel. It was kind of comical. I know it's LA but I couldn't believe it. I was terrified to leave the hotel alone as the one night I did I was approached by 2 homeless men in the span of 5 minutes!! The service was not great. It was obvious we were not welcomed because we are young. No attention from the bartender one night and we waited like 15 mins for a menu (was not busy at all on a Wednesday night), rudely told "we just asked for last call sorry" as soon as we sit down at 9:30pm on Thursday night when they are open for another half hour. I understand last call for the kitchen, but as an expensive hotel you should be able to serve drinks to people staying there until you are closed. You could tell he thought we weren't staying there and just wanted to sit at the bar as he had a surprised look on his face when we turned and went up the elevator. One night the security guard in the lobby looked us up and down as we walked in and followed us to the elevator and turned back around as he saw us scan our key card. So irritating as it was painfully obvious he was following us because he thought we did not belong. They should be worried about the homeless people at the entrance of their hotel and not about their guests who spent nearly 3K for a way below average experience. For our whole stay one of the elevators wasn't working, one day both of the elevators on our side of the building weren't working, and the carpet is gross and dirty in the hallways. Overall not worth it but also not terrible if you don't care where you stay and care more about proximity to the pier. Maybe people who are not in their 20's would have a more welcoming experience from the "hospitality" staff... this was supposed to be a nice trip for my birthday and we felt like we were unwanted and unwelcome the entire time despite being so excited for this trip. I will definitely never be back. They should hire new staff and place the security guard OUTSIDE the building near the doors!

Outstanding staff, extremely helpful, and they make you feel welcome. Most importantly, they are professionals in all aspects. Great location, and VIEW!

Horrrible better off at motel 6 for this price not worth it and management is horrible at communicating

My husband and I recently found ourselves in Santa Monica for an afternoon. After enjoying our site-seeing around the Santa Monica Pier, we decided to spend the evening in a local Hotel and drive home the following day. We ended up staying at The Shore Hotel on Ocean Avenue directly across from the Pier & the Beach. From the Champagne at Check-In to the welcoming and refreshing Chilled Fruit Plate waiting for us in our Beautiful Room, pretty much everything about our stay was so, so far beyond our expectations. Firstly, the Hotel itself is beautiful and very well maintained. There always seemed to be a staff member quietly busying themselves in the lobby, a hallway or elsewhere on the grounds. Each member of the staff that we passed in the Lobby or a Hallway always offered a big smile and a pleasant greeting. There is ample security at and around this property. Most seem to be in plain clothes and they definitely don't stand out. While the Hotel is certainly in a very nice area, it is still reassuring to know that the on-site security is so well thought out. As for our Room, it was very large, well appointed and spotlessly clean. The Bed was very comfortable, the Shower in the flow-through Bathroom was excellent and our Balcony had a gorgeous Ocean/Pier View. We didn't have a chance to visit the Pool/Spa area in the enclosed Oceanfront Courtyard, but it looked very inviting as well. We enjoyed Breakfast at the Hotel Restaurant (can't remember the name) before Check-Out, and by this point to no great surprise, we found the Food, Service and Value to be as perfectly on-point as everything else. Note: While I'm not sure if it is affiliated w/ the Hotel, there is an EXCELLENT Restaurant next door called "The Blue Plate Taco" that my husband and I both highly recommend as well. Throughout our stay, no detail was overlooked by their excellent and very attentive staff. 10/10 all the way!!

On a positive note, the view from the room is very nice. The pool area is pretty sweet, too. I enjoyed going to the pool in the morning & grabbing a bite to eat. For their limited size.. The design of the rooms is quite nice, as well. It was decently clean. On the other hand, the wi-fi is god awful. Like, about as bad as I've ever seen in a hotel. Good LUCK getting any work done or trying to play a game on your phone before bed. There's no streaming options or entertainment options, really at all.. The TV situation is so out-of-date it's disappointing. I have work to do & the bigger screen is a major help. At other hotels, I usually cast my laptop to the TV no problem. But of course, Sharecast doesn't work.. fair enough. I'm not a whiny type of guy, I can make it work. So I walk to the lobby & ask the man at the desk for an HDMI Cord (and i know they have plenty) after which he looked at me like I was crazy for asking such a question. He almost looked at me like he thought I was trying to steal an HDMI cord? Like c'mon man. i'm already upset that I can't get any work done in your out dated hotel.. now you're going to give me an attitude about a simple question? yikes. The young woman at the desk was very kind to me before he barged in.. Lastly, They need to stop handing out that bathtub champagne, too. I'd rather not get a drink than be given that stuff. I could continue, but i'm not one to pile on. The point stands - Would not come back. I'm not a TV Exec.. so It's not all about pools and views, The Shore. Some people have to travel & work at the same time. Considering making major improvements in those areas.

It got off to a bad start and only went downhill from there. Even though I called ahead to make adjustments, the manager, Sam, was completely unwilling to accommodate. Sam didn't seem to care at all about the situation. My credit card travel agent was stunned by his behavior, and I've never heard an agent react like that before to hotel staff. That was just the beginning, though, and the hotel itself didn't improve matters. There was construction on the first floor (which wasn't mentioned during booking), no drinking water available in the rooms, low water pressure in the shower, and trash overflowing at the coffee bar. I won't go into more detail, but you've probably seen this kind of situation before. I'd suggest staying at a place with better management.

Beautiful hotel along the Santa monica pier. Great distance to the pier. The hotel gives a resort feeling. They give a welcome drink upon entry and everything smells fresh. I did not like the food so I don't recommend eating from the hotel i tried the shrimp and grits it was bland with lumps of cheese and rubbery shrimp. I also got a side of turkey sausage which was awful it tasted like a refrigerator. So recommend the hotel not the food

This is based on the restaurant side. We didn't stay here, we stay at their sister hotel. We only ate here for lunch. Service was incredibly slow and rude. The server was our host who told us to sit anywhere that was available. He didn't even ask us for drinks. It was about 15 minutes before he came to our table to ask us what we wanted to drink. The menu is brought up by scanning the QR code that's on the dining table using our phone. We ordered as soon as he got our drinks because he didn't know when he would be back to take down our food order. I wanted something on the lunch menu that started at 12pm to closing, daily. (Salmon with grilled veggies) he indicated that it would not be available until 1pm. We were there a little after 12:30 and the menu said 12:00 that that's what available. He told me to look on the breakfast menu. I didn't want breakfast for lunch :/ but I didn't want to have to drag my family to another restaurant and wait. He didn't check on us or refill any waters. He was only waiting on one other table with three people. So I don't know what the hold up was. Our food was ok - good. My husband got the cheesy grits with shrimp (I don't like grits but that was good). I got steak and eggs. (They don't know how to grill a steak, it was tough but flavor was decent) My daughter ordered buttermilk pancakes. We can taste the steak juice on the pancakes. So she soaked her pancakes in syrup and butter. I liked that they used disposable utensils and dinnerware. We got mini jars of syrup and mini bottles of Tabasco sauce. My daughter said they are the perfect size for her dolls. When we were done, the man asked for my husband's credit card to swipe for our bill. I thought that was a bit weird. After he came back, he said he gave himself a tip..... :/ I didn't think he deserved what he gave himself. We most likely won't be coming back to stay and definitely not to eat here.

So much noise. We cannot rest at all. The wall is so thin that we always hear people talking from the upstairs, the lobby, the next room. The door is so heavy so we hear people banging on the door all the time. The water flow of the shower is low. I paid $545 per night, plus additional fees. It's just very disappointing if we could not sleep.

Perfect location for an overnight weekend stay in Santa Monica. The Santa Monica pier and beach are just across the street. So peaceful to walk along the beach and watch the sunrise on a sunny, clear weekend morning. Booked a first responders rate which included a discount for parking and waived the destination fee. Extra perks included a welcome drink and free use of bikes, which we did not have time to use. The room was so comfortable and surprisingly quiet on a Friday evening. Rain shower was great. See through shower allowed more light into the bathroom, but a shade quickly lowered for privacy. Balcony was perfect for a private secluded breakfast with a view to the garden and the ocean. Keurig available in the room with Wolfgang Puck coffee. Self parking was discounted to $20 with in and out privileges. Masks were required and enforced. Elevator limited to one family at a time. Pool opened for limited use. No outside food allowed (and the servers would send people out that did not follow that rule). Hand sanitizer located throughout. Hotel staff was the best. So helpful and welcoming. Would definitely stay again at this great LEEDS certified hotel by the Santa Monica Pier.

I've never been so disappointed with a hotel's policy for cancellation. I reserved two nights 8 months in advance, and had to cancel the reservations within 29 hours of making the reservation. With their policy, I am unable to get a refund because I needed to have cancelled it within 24 hours of making the reservation. I was 5 hours passed that, with 8 months until the reservation, mind you. I am going to loose over $500 because of this. Unbelievable. I would give them negative stars if I could.

The Shore hotels valet parking operation is the biggest scam and all they care about is taking your money. Let me explain: My family and I have been renting cars from SixT's Shore Hotel branch for the past 3 years. SixT shares parking with the Shore Hotel. I had dropped off a rental car on the 16th of July and on the 20th of July realized that I had taken something out of the trunk so I had to go back and drop that item off. I arrived to the parking lot and was about to park, but a lady who was from the valet service let me know that this spot is for valet parking only and that I can go and "Park anywhere on P2, or on the SixT parking spot," which was right behind. I reversed out and didn't park in the SixT spot as one of their rentals had come back right then and was parking there. So, I went down to P2 and noticed that majority of the parking spots had a sign that said "Shore Hotel - Valet Parking Only" so I obviously did not park in any of those spots. I eventually found a parking spot that did not have the "Shore Hotel - Valet Parking Only" sign. Mind you that this parking spot I found was in between two spots that had the "Shore Hotel - Valet Parking Only" signs. (Will attach a video to this review for reference lol) So I go and return the item and make my way back to my car, only to find that a parking violation sticker had been put on my windshield. Out of confusion I went to the valet counter to ask why I had been given this parking violation? I was going to speak to the woman who had initially told me to go downstairs and park anywhere in P2, but she was busy with another customer, so I spoke to another lady. This valley person said, " you have parked in a valet parking spot and therefore you are getting this ticket and you will have to pay once you are exiting." I responded by saying that she told me to park anywhere in P2 and I did not park in a valet parking only spot as there was no sign on the parking spot that said otherwise. I told her that I obviously wouldn't park in a parking spot that I am not allowed to park in , the same way, I wouldn't park in the handicap only spot if I am not handicapped To which she responded saying that, "My colleague told you to park in SixT parking spots only and if you want to leave this parking lot, you will have to pay this or sit here and do nothing." to which I responded saying, "you were not there and that is not what she said. I am not dumb. I know where to park and where not to park. If you were not there, don't make this stuff up." Realizing that this had become a situation of, he says she says, I asked to speak to the manager. Entering the conversation is now the power hungry and rude, Director of Valet services, Rudy Cabrera. I explained the entire situation to him and showed him the video which clearly indicated that the parking spot which I had parked my car in did not have that sign. He laughed, and responded by saying, "Listen buddy, I'm not going to sit here and argue with you. You have made a violation and if you want to leave the premises, you will have to pay the ticket or do nothing and just stay here in the parking lot." I responded by repeating that again, the parking spot I chose didn't have the sign which said Valet Parking Only so I parked there and that if I wanted to receive this parking violation, I would've just parked in a spot that explicitly said "Shore Hotel - Valet Parking Only." He turned around and said the entire P2 level of parking was for Valet Parking Only and that I should've assumed that the spot I had parked in, was also for Valet Only (which I thought was absolutely absurd lol) In the end, I ended up paying them $10 which isn't a lot, but I didn't go there with the expectation of having to pay for parking as SixT always lets you leave the parking lot for free whenever it is anything relative to SixT. So I had to search through my entire car to find a bunch of dimes and quarters so I could pay these guys off and leave the premises. (ALSO WHEN I WAS MAKING THE PAYMENT, RUDY APPROACHED THE DESK AND TOLD HIS TEAM TO BE MORE CLEAR WITH THEIR INSTRUCTIONS FROM NOW ON IN FRONT OF MY FACE) I honestly never write long, negative reviews unless I have an extremely bad experience and $10 isn't a lot to whine about, however, how this Rudy chap and his team treated me, really made me feel anxious and stressed out the entire day. I'm writing this review a day after this happened because I wanted to give myself a day to absorb what happened, discuss with my lawyers, and see if this experience warranted my time for a review. Just be cautious of this hotels valet parking staff and their money hungry agenda next time you decide to leave your car there or for any SixT related work you may have.

I stayed there last week. I was stunned to wake up after a long flight to find sand in my bed, despite the fact that I'd come straight from the plane. it was clear that the sheets had not been changed. was too tired to complain at 1am but next morning the hotel apologised, replaced the bedding & offered free breakfast & wifi. when I checked out very early the next morning I saw that these charges were on my bill. I disputed them and was told that was a mistake but they couldn't issue a new bill as they were in the middle of changing systems. my credit card was subsequently charged for these items despite me not authorising the charges. it's now been ten days, three phone calls, four emails and the charges haven't been reversed. I rarely post reviews but this hotel is appalling. dirty sheets are bad enough but charging you for the " apology items"? disgusting

Shore Hotel is only good if you like views (if you pay extra of course). Our room was not ready when we arrived. We were served champagne in plastic cups.. The hospitality here is DEAD! Majority of the staff here is not personable. You know the type of uncomfortable look and stares... yeah we we're a YOUNG COLORED COUPLE driving a Range Rover in a proximate white area! You know what I'm talking about. The hotel was small, smelled wet and moldy. I would never stay here again.

This hotel has the best location right across from the wants monica pier. Rooms are clean and big. It's close to shopping and restaurants. Staff is great

Great experience! This place was affordable and right by Santa Monica pier so PERFECT location. It was clean, interior was beautiful, and staff were really friendly. In fact, we didn't even realize but they gave us a welcome champagne drink and complementary coffee every morning. We stayed for 2 nights and during that time, the room service and staff did a great job to make sure all the amenities were in place. Valet service was 10/10, so efficient and helpful every time we came and left. My most favorite experience is waking up in the morning, grabbing a cup of coffee from the lobby and going for a long walk onto the pier, and from the pier to the beach, then to promenade street, and back to the hotel. It was such a great experience and I think the location is perfect for a vacation!

I will give it a 3.5 stars this time. It is too bad. Last time I came her I gave them 5 stars for the beautiful location, decor, and wonderful hospitality despite the fact that there were loud union protests going on in front of the building. This time under Covid circumstances they had tissues and such out and parking was self-guided ( I prefer). They had restrictions on the amount of people in the pool and in elevators which is fine, but i was really not happy with the reinforcement. People were smoking marijuana in the hallways and I had to walk past them. 25% of the guests were not wearing a mask. College or just out of college age guests crowded onto the elevator without masks. When a couple women came onto my elevator without masks, I asked if they could kindly wait for the next one but they hopped on in and covered their mouths with their hands and pressed the button. I know Shore must be doing alternate promotions to keep yield rates up but they need to enforce better. Worse is I was only there for one night, arriving around 4pm and there was no room to go out to the pool. When I came back after dinner I found that they had closed the pool to 8pm. Part of what I like is sitting quietly in their sauna tub at night when it is warm out. It was 8o degrees. A perfect night. For the money there are many other hotels in Santa Monica which I will need to try for my annual Santa Monica weekend.

Great location, cozy hotel. Adriano went out of his way to help celebrate our son's birthday. He was able to get us into our room a bit early and had a special dessert and birthday card on arrival. His positive attitude, attention to detail, and overall care for guests really elevated our experience. This hotel is close to everything, you can park and walk. Thank you for a great experience.

A pleasant hotel to stay that faces the Santa Monica State Beach and is close to businesses. We had arrived an hour prior to the 4 PM check-in time. During the wait for the next available receptionist, a valet employee was uncomfortably close and pushy on trying to take our luggage. Receptionists were friendly and later called to notify that our room was ready early at 3:30 PM. A small glass of champagne or sparking apple cider are given as a welcoming drink. We had reserved a Two Queens City View Room with a balcony for almost $200 per night. The daily $30 destination fee was waived during our stay. Wi-Fi cost $5.99 per night. The room itself was a bit narrow but spacious enough and colorful. Although the bathroom wall is entirely glass, it does have a privacy shade controllable by a switch. A downside is that the light leaks through the shade, potentially disrupting others who may still be sleeping. The bed sheets were on the thinner side. The primary reason for picking a hotel in Santa Monica instead of Downtown Los Angeles was for safety and quietness. Outside was noisy at night but not too disruptive, and the city felt safe to walk around during dawn and evening hours. Public transit is accessible and a single bus can take you to Downtown LA with a little over an hour ride. For those with cars, parking was $20 on weekdays and $25 on weekends with an additional 10% parking tax. A Sixt car rental is also located on Level P1.

Cynthia was an amazing room attendant. She was very thorough, problem-solving, efficient, respectful, and made my stay very comfortable. My husband was sick and she swiftly changed the bed linens and was compassionate, along with respectful with us being in the room. I am glad this hotel hires such presentable and friendly employees. We will be back because of this experience! Brandon, the night house attendant was very understanding, quiet and charismatic,under the circumstances, due to the fact that my hubby was sleeping!! He brought me an extra comforter and pillows because my hubby totally stole all of the pillows and the blankets from the bed like he was a butterfly wrapped in a Cocoon! Hahah. Brandon also quietly help me put our leftovers from the green room kitchen into to go boxes. He also problem solved how to fit the to go containers in the fridge. I am constantly surprised and reassured that this hotel trains their employees to the highway par. Saturday evening, I ran into Dominick, the security officer on site. His command presence alone made us feel safe as we arrived coming back from our anniversary dinner. We had difficulties getting into the courtyard, and he took care of us. Thank goodness!! We will be back!

For an upscale hotel it was anything but upsacle especially for the price. First of all the flooring was ruined in our room. The phones did work to get any services. While we were gone for lunch the room wasn't serviced, but needed to get ready for a wedding and didn't have the room available for cleaning. Lastly when we retuned late at night our room key didn't work, and we couldn't get in the room. 30 minutes later they changed the battery in the door lock. No services due to no phone availability. Construction going on. Oly out door dining. Not good if raining. The staff was nice.

5-star rating based upon location, value and customer experience! Somehow, I made a mistake, I booked via phone and never recorded my confirmation number - no reservation on file... The staff and manager Michael were so kind and helpful securing us a room and going out of their way to treat us fairly. I highly recommend this hotel and truly commend them for employing great people.

DO NOT STAY AT THIS HOTEL!! Overpriced - for small rooms Overcharged - fees and hidden charges Very rude staff/customer service Charges for damages you cannot prove otherwise (without sending any invoice/receipt/or proof unless you call. If I can give this place a no star, I would. Unfortunately there's no way for it. We stayed here for 4 nights, parking and all. After checkout I got charged $150 twice. 1st is for their hidden charges. 2nd they claimed 'property damage'. 4 non drinker adults stayed here just to shower and sleep on. Called their VERY RUDE customer service to inquire about the said charges and all they can send me is a picture of a CHIPPED TV STAND which God knows we've not damaged. Since there's no way for us to even prove it was us, they answered very rudely, unprofessional and just plain bad. DO NOT STAY AT THIS HOTEL!!!! THE WORST EXPERIENCE! READ ALL REVIEWS THAT WAS HIDDEN! Disgusting!!

The Shore hotel is my go to spot. Ramon and Tony are amazing and always give you a warm greeting and a bonus glass of champagne! I recommend the Shore for service, quality and cleanliness. Thank you Ramon and Tony.

I have a mixed opinion of the Shore. Based on our recent stay, I really don't know how it earned a #1 in the US on Tripadvisor which it prominently displays in the lobby. First, the good: amazing location, nice rooms, nicely furnished, elegant design, courteous professional staff (when they are not too busy with other guests), and a nice POV. Next, the bad: overpriced with a $40 hotel destination fee (what is that anyway???) and for what? Th nightly rate is competitive for what they offer but a destination fee? I just hate the hidden fees especially when there is no value - just a way to jack up their price without advertising it. A pool too small to swim laps in and too overcrowded with kids to enjoy? So called highspeed internet that never went over 12gb down or 10gb up - that was high speed in 2000, not 2024. $60+ per day valet parking (including tax - no lower self park option with in and out privileges) on top of a high room rate but when we returned to the hotel after a long day the valet was nowhere to be found and we had to self park - really? This is LA, you can't get anywhere without a rental car so this is yet another hidden fee or a fee that should at least be reduced. When we checked in, I asked for a tea kettle for the room which the front desk clerk said they would send right up. 3 phone call reminders with assurances each time that it would be right up and 5 hours later it arrived - hmmm.... So...you can't really get a much better location on Ocean Ave, the rooms are nicely furnished, balconies are a nice touch, views are nice and the staff is consistently professional & helpful but I was left unimpressed by the extra fees which increased an expensive though competitive room rate by ~20%, aggravating service slip-ups & periodic understaffing at the front desk on a prime weekend, the so called pool (wading pool?) and terrible internet. Would I stay there again - probably because overall a great property but with rough edges and surprise fees. This is a good hotel with the potential to be a great hotel.

If you have done some searching around for hotels right on Ocean Avenue near Santa Monica Pier, you may have seen rooms averaging around $600-$1000 per night. This hotel makes it super affordable averaging about $300, which is an effing steal. Unfortunately, that means a lot of amenities you're used to getting will cost you in order for you to get that cheap rate. Wifi is not free. It costs $6 a day to use. Even though I called their customer service desk to inquire about it, they told me that they would be able to book me a room which would include wifi, which is super untrue. I did find a loophole and entered my gf's name, even though the reservation was under my name, which allowed us to access wifi for free, so that was weird. The snacks and fridge already pre-filled with drinks are not free. Pretty much you have to resist taking any of the stuff they had laid out or you'll be paying a ridiculous amount for the convenience of snacks/drinks. Also, don't expect to store your leftovers in the fridge because it's preoccupied with drinks that they're trying to get you to buy. They do give you a free personal bottle of champagne when you check in, so that's the only thing that's going to be free from the hotel. Our room had a balcony with limited view of the ocean. The balcony was nice to have to relax outside, although I did get a whift of someone smoking weed. The bathroom was interesting as there is glass walls on the left and right side, so you can essentially see someone shower from the bedroom. They had numerous amenities including a heated pool, jacuzzi, and an outdoor garden area. The outdoor garden area was confusing and hard to get to on the other side of the hotel. You had to go up an elevator, cross a bridge, and then take another elevator down, then walk down a hallway in order to get to it. There's a COVID testing station on the premise and a Sixt rental car on-site, with their main desk actually in the parking lot and I guess they have the desk in the lobby just for show. In all, it is cheap for the location and gets the job done if your schedule is heavily going to be spent outside of the hotel. If you expect to fully utilize the hotel and its amenities, then I don't think this is the hotel for you.

Why are you spamming my phone? I've never stayed at your establishment and your begging money from me for your ocean view hotel. I think you make allot more money than I do. I doubt I could save your hotel. How about you low life's give back to the community and quit pan handling like the homeless. I get it, Santa Monica is the capital of homeless and pan handling so you figure you'd give it a shot. Stop spam texting me. Anyone reading this review, the shore hotel has been held liable by the coastal commission for their business practices. We are taking multi-millions of dollars because their lack of integrity. What they were suppose to build vs what they built. Now they have stopped to new lows begging the community for handouts. Look what they charge for rooms and they've turned into pan handling and spamming people's phones that have never done business with them. Pathetic!! Let's get real, if you want motel 6 size rooms and don't mind paying 10*+ for a room then this is the place for you. They'll add BS charges to your room like resort fee,daily parking fee and let's not forget about all those extra hotel taxes that are just for tourist. Welcome to the most crooked city in the world.

I loved this hotel and it will now become my go to stay when I'm in LA area- I've lived in north LA most of my life and now that I've moved, I needed a place to stay in Santa Monica- greeted with great desk check in service by Ramon and he handled a parking change from guest to visitor and communicated with Danielle in Valet and she was terrific too!! Welcome drink was an added nice touch - I'll be back :)