Eva C.
Google
The coffee and ice cream were good, but unfortunately, the customer service was lacking.
I was waiting for my order, and while the coffee came out quick, the ice cream took quite a while. They were having issues with the machine, which is completely understandable, but I think it would have been helpful to communicate that to customers. A simple “Hey, we’re having some issues with the ice cream machine; it may take about 5 minutes. Feel free to sit down and come back in a few” would have been nice.
I also asked the guy who gave me my coffee for a cup of water, and he handed me a very small cup with no logo or ice. The lady next to me asked for water and received a larger, branded cup with ice. It almost felt like he didn’t want to give me the water, but I brushed it off as no biggie.
The real issue came when we were leaving. My sister asked for a water cup, and the guy had the audacity to say they don’t provide water and that we would need to buy a bottle. It's a bit frustrating, especially when we saw other customers being given water cups without hesitation. If it's company policy, I can understand, but seeing others get a simple courtesy while we were denied left me feeling like we weren’t treated the same way as the other customer, and our business wasn’t appreciated.
There has to be consistency on the service. I don’t think it’s right we were treated differently in something so basic