Brishonna Palmer
Google
Cleanliness & Maintenance Issues
• The shower curtain in our room was moldy.
• The room smelled strongly of wet dog, and no air fresheners were provided despite repeated requests.
• The beds were extremely low, lumpy, and uncomfortable; the sofa bed mattress was thin and caused physical pain.
• The hotel did not resemble the photos advertised, and I felt misled by the marketing.
Poor Service & Rude Staff
• Front desk staff consistently failed to answer the phone.
• Housekeeping staff were unprofessional—giving attitude when asked for towels during a four-day stay, banging on our door, and handing linens as if we were an inconvenience.
• When I asked a housekeeping staff member in the hallway for assistance, I was told, “That isn’t my room.”
• Staff in the food facilities were rude, and the area itself was dirty and unsanitary.
• When I attempted to speak to a manager, I was ignored and even hung up on.
False or Misleading Information
• I specifically called ahead to confirm the presence of a family-friendly pool and was told “yes.” Upon arrival, I was informed there was no pool and was directed to an on-site water park instead. (Which cost more money)
• Parking information was not disclosed during booking or check-in. When I declined valet service, staff simply pointed toward a distant lot instead of offering assistance.
Unpleasant Environment
• Other guests were loud, running and banging on doors late at night.
• The arcade attendant was dismissive, telling us to “check the kiosk next time” while standing idle.
Overall, there was no sense of hospitality or customer care during our stay. We found ourselves counting down the days until we could return home—an experience I have never had even at much more modest accommodations.
