Edward F.
Yelp
The experience we had last Saturday at this restaurant was abominable, and, I am sure we are not the only ones.
Here is what happened.
It started from the time we walked in. Our reservation for 4 people at 7PM and was made in person around 1PM that day. We walked in at 1 minute before 7 and saw that there were multiple available tables and the sushi bar area was empty. However, the first person that greeted us with her iPad could not locate our reservation. Neither could the second person on her iPad. Finally, a third person came by with her iPad and was able to locate the reservation and brought us to our table.
To the right of our table was a setting for 7 and to the left a setting for another 4 - both empty. The sushi bar was also empty.
We sat there for around 15 minutes until, finally, someone came over to take our orders. That is when their outrageous and unprofessional actions started.
I ordered an entree which includes soup as an appetizer. My wife ordered the sea bass entree and a separate appetizer. Our male friend ordered a roll and dumpling appetizer. Our female friend was going to order the "sushi deluxe" but wanted to know what was in it, because there are certain types of fish she will not eat. She asked the server - and the response was "it is chef's choice" which is not an answer.
We requested that she ask the chef what was in it. The response - "it is chef's choice". We requested, again, that she just go the 20 feet across the room and ask the chef what fish was in the dish - same response - "it is chef's choice". Finally, another server came by and I explained that all we wanted was to find out what was the "chef' choice" so we could see if the dish was acceptable. That server did it and we found out that there were "choices" that were not acceptable. As a result the order was changed to 2 rolls, which the new server put on her iPad.
We then sat there waiting while the tables on either side filled up and the customers placed their orders.
The 2 rolls our friend ordered showed up - but nothing else. The people on either side and throughout the now filled restaurant started getting their orders - but not us. I started asking servers what was going on - but no response.
Finally, I got out of my chair around 8 PM and walked to the back to ask where our food was - the only response was that I was told I could not be there and to go back to my seat. Our friend finished her food and sat there while the rest of us waited.
About another 10 minutes later our male friend received his roll and dumplings at the same time - even though one was supposed to be an appetizer. Nothing for me or my wife.
Now it was around 8:20 and still no food. Again I stood up and was told to sit down. The "manager" comes over and I am trying to get him to focus on this - he tells me that there was no other orders. So it seems that when the second server came over her iPad did not get the information from the first iPad - even though they are all supposed to be connected to a central order area. Instead of wondering why only 2 of the 4 people were eating no other orders were put in they had ignored us for more than an hour.
This server then put in the order and then around 5 minutes later, comes back to tell us that the sea bass entree is no longer available - only the appetizer. No apology no explanation. We say we will accept it. Another 20 minutes. The tables all around with the people who came in after us finished their meals. People who had just came in to the restaurant a few minutes before are getting the miso soup and other portions of their meals. We get nothing, not even the soup.
I ask for the manager again and he comes by - no explanation - no apology - just his hand on my back saying that it will be coming shortly.
Finally, they deliver our food, including my soup and my wife's appetizer - all at the same time. So now we have to eat while our friends sit there and watch.
This was our 3rd time going here - the first time the service was also bad - but this was just after they opened so we gave it some slack as they apologized. The second time it was a bit better - but still not up to normal standards.
This was horrendous. What is the worst part is that the "manager" was so condecending. He never apologized for the complete incompetence of the staff or himself. At all times he and the staff acted like nothing was wrong and, basically, it was our fault.
They did not care about us. They did not serve us. Yet, they expected to get a tip.
One other thing - do not go there if you want a nice relaxing and quiet meal. The music is extremely loud necessitating all diners to talk loudly to just here each other across the table.
