Ebony A.
Yelp
So this is an update.... I was very pleased on my first visit. However after returning to this restaurant 2 more times, I realize that I have no intentions on returning.
The staff members on my last two visits, who seems to be an owner and his niece, left a bad taste in my mouth. I can not in good consciousness leave my positive review for others to come into this establishment and be mistreated.
It is quite the shame, because the food is really decent. It's not the best in town, but it is good comfort food and priced well.
I wanted to be a regular to this establishment as I am most places we enjoy. But the poor attitudes and unprofessional service has removed them from my list.
My first visit where I gave five stars was apparently a fluke. The gentleman that was working the register that day was kind and friendly and made us want to come back and refer others.
My next visit rubbed my husband the wrong way, but I convinced him to give them another chance. This last visit was so deplorable, we won't be returning.
Walking in the young woman at the register immediately began rolling her eyes and acting as if we had done something to highly offend her by choosing to patronize the business. Now we experienced an attitude from her our last visit. We assumed it was because it was an hour till closing. This day it was around 4 pm. So I have no idea why she was so nasty, but her expressed displeasure was so thick you could cut it with a knife.
We ignored it and happily smiled and gave our order. She overcharged us for what we ordered, and didn't ring an item I asked for twice because she cut me off the first time I asked.
My husband who has been displeased with the way they ring the items up and charge more than what is listed, said something to the man up front who seems to be the owner. He (the owner) told her the correct cost. Rather than give us the difference of what we paid and the correct cost, she gives us a refund of what we should have paid still leaving us at a loss. We tried to accept that and not argue, over a few dollars even though it was our money. When our food arrived we see they did not have my side item. We checked the ticket and she had not rung it. So my husband flags the owner guy down and says "I hate to be a bother, but she didn't refund me properly and she didn't get the order correct. Rather than worrying about all that, can you just give my wife her side and a pudding and we will be happy." He then gets all upset over him asking for the pudding and says let me go check to see the problem. He then never comes back to our table. So at the end of our meal we realize he has no intentions of returning. My husband goes to the front, he then makes up some rule that we were actually over refunded because the price didn't apply to the type of meal we purchased. This was rubbish because he rang us himself our last visit and the order was the same and the price was the same. There was nothing anywhere listing a change in pricing or exceptions. So my husband comes to the table to ask me for money back for what we have already overpaid! I was appalled. We gave it to him. As for my side the girl claims nobody said anything to her about it. My husband advised he heard me ask. She tells him she has customers and points him to the end of the line.
It should come as no surprise that she feels at liberty to abuse customers in this way; the owner is constantly showing his displeasure with customers he deems annoying. The vibe in the place tense, like everyone is walking on eggshells. The paying customers don't want to do anything to get on their bad side, so they stay quiet and try to be on their best behavior. It is insane! I'm sorry, I am not paying to be mistreated. I can not refer others into the madness. There are other black owned southern restaurants in town you can support where the food is much better and they actually want your business.
If the owner is interested in improving his business, he needs to hire people to do the job he is clearly too burnt out to do. Not everyone needs to be on the frontline with customers, and the people in the back seem way more suited to deal with customers than the ones up front.
