camille B.
Google
We have been coming here every year to celebrate our wedding anniversary, but unfortunately, we believe this will be our last visit. Until now, we had never been disappointed, but this year our experience has been extremely unsatisfactory.
Upon our arrival, several important details had been completely forgotten: the extra night I had requested, as well as the note about our anniversary, even though these were confirmed together by message. When we entered our room, nothing had been prepared—no message, no cake, unlike previous years. I had to go to the reception myself, and they asked me to wait for an hour because they had simply forgotten.
The room we were given has a poor view and contains defective equipment, including the hairdryer and the shower.
Additionally, many things seem to have changed this year: the bar hours have been greatly reduced, the food options are much more limited, the portions are smaller (while the prices remain the same), and the orders at the pool now come in plastic containers.
We are very disappointed, especially considering this is only our first day.
The only positive point is the kindness and friendliness of the staff.