Isabela ..
Yelp
I usually don't leave reviews or get involved in these matters, but I feel compelled to share my experience because this was by far the worst encounter I've had at a restaurant.
To start, I want to acknowledge that the food was good, and the kitchen staff was kind enough to apologize for the behavior of those working at the front. Unfortunately, the behavior at the cashier completely overshadowed everything else.
I had ordered a bottomless mimosa but later decided to cancel it upon realizing I wouldn't be able to finish the bottle by myself. At any reputable establishment, it's reasonable to cancel something that hasn't been opened, served, or prepared. However, my request was met with an unacceptable level of hostility.
The first staff member who assisted me not only refused to handle the situation professionally but actually CURSED at me (which I know other workers from the kitchen heard because they apoligized in his behalf). He placed his hand on my shoulder and repeatedly addressed me as "sweetheart" in a dismissive and passive-aggressive manner. This behavior was completely inappropriate and made me extremely uncomfortable.
He then called over another staff member, who I initially hoped would be more understanding. Unfortunately, this person was also rude and kept trying to convince me not to cancel the order, again using condescending nicknames. He even accused me of planning to drink from my friend's bottles instead, which was both baseless and offensive. I explained that I simply didn't want to drink anymore and wouldn't finish the bottle on my own.
After I finally received my refund, this second staff member came to my table to 'apologize' while handing me the receipt--only to return moments later with more accusations, saying, "Oh, now I see what you are doing," when I was simply drinking what I had ordered instead of mimosas, and had my personal waterbottle on the table.
Justifying their actions by commenting on their drinking policies or explaining how bottomless mimosas work completely misses the point. Under no circumstances should a customer ever be cursed at, touched, or treated with such blatant disrespect. Basic courtesy and professionalism are essential in customer service, and the level of passive-aggressiveness I experienced here was shocking.
I understand that negative reviews can be damaging to a business, and it's unfortunate that I have to write this. However, the behavior I encountered went far beyond what is acceptable and needed to be addressed.
Not to mention that the first guy was also extremely rude to his co-workers saying that is why he works at the front and not back at the kitchen.