Ike R.
Yelp
This staple of Depotown has been a favorite for years. We would come her for after work gatherings and celebratory birthday luncheons. All the St. Joes crowd came here. I have not been getting much carry out during this time of COVID, but had a hankering I could not stop. So we ordered carryout. Although I am a huge fan of the Georgia Ruben, I didn't think it would carry out as well as a burger. We got a plain, medium rare famous hand crafted burger with fries. I wanted a burger, but wanted all the accouterments that came on the gourmet hand crafted mini burgers (blue cheese, grilled onions and bacon) and the sweet potato fries. Mistakes were made, and neither of us received what we ordered.
I tried to call right away, but with businesses the way they are during COVID, the restaurant was closed at 8 PM. So it was not until a day later that I reached someone. The woman manning the phone carry out orders immediately put me in touch with Tammy, the manager. She made it right. Not just in replacing my order, but addressing how to fix future issues. And by listening to me. And I have to say the mini gourmet burgers were awesome. Really Really GOOD! There was lots of blue cheese (don't you hate when you cannot taste the blue cheese - since if you wanted a mild cheese, you would have ordered American). There were plenty of onions and it was really delectable. Thank you Tammy for taking the responsibility to bring the delivery to my car yourself. And, fully outfitted in protective gear. gloves and a mask. Way to go!