Sierra Resort Hotel Hakuba

Beautiful place in the mountains with amazing rooms and service. Lots of free amenities beyond just in-room toiletries. Relaxing onsen with free milk and ice cream for after the onsen, and lots of nice snacks for guests at no extra charge. Came on a rainy day unfortunately but even so it's worth it.

The facilities were what stood out at this hotel, from the complimentary red bean soup and crackers post-ski, to the beautiful public and private onsen with free ice pop and coffee milk, to the ping-pong table that our boys enjoyed in the evening. We booked the evening meals package with Ctrip which made it very convenient to have dinner in the hotel. The food was delicious although there was too much of it and it took 90mn to complete the course. I wish there was a casual Japanese restaurant onsite. The two bedroom junior suite gave a lot of extra space and privacy 👍🏻. What we found strange was that our room was ready by 1:30pm and our luggages were in but we weren’t allowed in until 3pm. Please make a conscious effort not to loose the hotel key card as they charge ¥3,000 for a lost keycard. That last note put a dim on our otherwise great stay.

This is our fourth family stayed at Hotel Sierra and it has once again proven to be a wonderful hotel. From the people who run it (a big thank you to Seiko and Mayu) to the delicious breakfasts, traditional onsen and complimentary wine and snacks throughout the day, it is hard not to unwind and relax. So thank you to all the staff that made our trip so memorable.||Only down side is that it is out of town and the hotel shuttle bus only drops you off at a limited number of stops in town, which makes restaurant reservations at night a little tricky, if you want to limit taxi costs.

Sierra hotel is a winter utopia, the breakfast buffet served a sumptuous breakfast with an array of fresh fruits, pastries, and hot entrees. The immaculate rooms were the epitome of decadence. The youth recreation ground was an idyll for the children, we heartily propose for people to come here. We hope to return to this winter heaven.

Great place to stay for families, very quite and plenty of amenities. Staff service was awesome too. One of our favorite perks is the free flow snacks, light meal and drinks throughout the day. Our room looked recently renovated. Very functionally designed and felt upscale too. The onsite big bath (Onsen) was really good as well with the after baths milk, ice cream/ popsicles included. Got three private onsen as well - need to book online tho. The French Restaurant exceeded our expectations as well. Had all our dinners there with three small kids. Worth the extra bucks vs trying to figure out where to eat. Hotel location is secluded from Hakuba restaurants area. One note to share is that you have to walk outdoor (covered) for about 40m-50m between main building and guest rooms building which can be quite cold and slippery during winter.

First time ski holiday to Hakuba with the family and had a great experience at this hotel. Yes it is a little way away from the ski hills and Hakuba itself (about 15-20 taxi) but the dinners are so good no need to travel into town to eat after a day's skiing. Staff very friendly, facilities excellent including multiple rest/sitting areas with library, free wine & sake in the late afternoon/evening. Rooms are dated- could definately use an update but 2 bedroom suite was servicable. Heated floor so no drying room. Onsen worth booking if your after a private one otherwise public is great to. Plenty of drink machines on site but last 2 days the beer had run out. Hotel shuttle into Hakuba bus station can be arranged. The Hakuba valley bus shuttle to the ski fields also stop at Hotel Sierra. Overall a beautiful big resort with plenty of charm make for a relaxing stay.

We absolutely loved this hotel. The staff were so helpful and professional. We were four adults and the room me stayed in was very large and comfortable. We had our own lounge area and a hot tub on the balcony. Unfortunately we couldn’t use this in the winter season but we did use the private onsens and they were fabulous. Highly recommend trying them during your stay. |The view from our room was over the garden/ snow park and it was gorgeous covered in snow. You can play in the snow here. |I loved all the extras this hotel provided. Complementary food and drinks from 12pm daily. |They also had an excellent laundry (you pay for this) machines worked really well. I loved the massage chairs and ping pong as well. |We had a car and they have parking in front of the hotel. |We also had one meal at the hotel French restaurant. It was very nice, we had the cheaper set menu. |My only criticism is both restaurants aren’t cheap. |The breakfast that was included in our stay was good. |All in all I would highly recommend this Hotel and we hope to return one day.

The Sierra Resort is a beautiful hotel with an onsite Onsen and spacious rooms. The price is steep for the area and the location was tricky since we did not have a car. We were a family of 4 with teenagers on a ski vacation in February. The good: We enjoyed the public Onsen and the private Onsens that you could book for just your family. The room was spacious. The V2 shuttle although infrequent in its stops at Sierra got us right to Cortina for our ski day and there was a Rhythm Japan ski drop at the hotel for the skis, boots and poles we rented. The best: The dinner was amazing. We ate both nights in the french restaurant and we all 4 loved it. The after ski complementary snack bar that was set up outside if you finished skiing early enough was a welcome treat. The pre and post dinner complementary wine and sake in the lounge was lovely as well. The room was spacious with a separate room with 2 twins for the kids and a room with 2 twins and a living room for us adults. The breakfast buffet was also lovely. The bad: I was surprised on checkout to learn that the high price we had paid for the room did not include the dinner for our kids. It was easy to get to and from the resort on the V2 bus when we were going to ski, but on our departure day the hotel could not help us arrange a taxi to the Hakuba bus station. We took the hotel's free shuttle 30 minutes after our preferred departure time and missed the first bus from Hakuba to Nagano. The exit day would have been far easier if the hotel shuttle began running earlier or if they were able to help guests book taxis. I tried to arrange our transport the day before but the hotel staff was not able to arrange a taxi and suggested we try in the morning when they were again unsuccessful. It added to stress on multiple days and we were not able to depart at 8:30 am which would have made for the smoothest exit timing. Overall I was happy with our stay if I ignored the price point and the comparison to staying our previous 3 nights at the Green Plaza Hotel at the base of Cortina, which was lovely and super affordable.

Oh man... I cannot ask for more. Their taste in everything(interior, exterior, masonry, gardening, dinnerware and food) is beyond perfect. I thought I had to go to abroad to have such "Villa" type experience(e.g Da Nang, Bali, etc). I can't say that this is as exotic as them but it does plenty of job. Also it was so therapeutic that I was able to rinse off all the stress I got from the urban life. It was such a great reset! We stayed in "Grand Double" room(36 sqm). Having so used to tiny Japanese hotel, it felt so spacious. The bed was so comfortable that I slept like a baby. They have large onsen with gorgeous masonry. Even I'm not an onsen enthusiast, it was so relaxing that I kept going back. I dipped in 3 times a day! It's got great vantage point to view the snowy mountain. The meals were top notch. It had French as its base and all presentation were so artsy. Both night were course menu. It came in order of appetizer, soup, fish, meat, dessert. And what I loved about this place the most is all you can eat green curry outside of meal hours. I gained so much weight after this trip unfortunately. But no regret because it was so good! I really would like to come back again for annual retreat.

Ah, Sierra Resort Hakuba!!! Awesome resort! So many levels of excellence. How shall I divide it up? Location: Hakuba is a beautiful area, snuggled in the Japanese Alps. The resort is surrounded by ski slopes and they offer on site rentals at a significantly lower price. The shuttles will take you to a variety of slopes for 500¥ per person. Ambience: The Resort is surrounded by water and pines. On a snowy day, the snow filled pines and mounds of snow truly paint a majestic winter landscape. And there are plenty of views from your room, dining, and the lounge. The view was a winter wonderland. Amenities: Complimentary wine in the lounge and at breakfast. Snacks are situated throughout the resort and rice, miso, and green curry are offered on the outside deck. Now note: when I say complimentary wine, I do mean free flow pour as you go wine. Score! Dining: yum!!!! Fine dining French set course is an option (reservation required). The Japanese (more casual) restaurant is also very delicious. Breakfast was also very good: nice selection and quite tasty (buffet). Lodging: we had a Junior suite which would sleep up to five. We had a bedroom, living room with additional beds, toilet room and shower/jacuzzi. The room also had an attached porch. Room included fridge and fireplace. Now my favorite: private onsen! There is a signup sheet in the lobby and you can pick one 45 minute reservation per day for the onsen options. We tried both outdoor ones. I really can't explain the magic of soaking in hot springs, outdoors while snow falls from the sky. It was an indescribable experience. Everything was perfect at Sierra Resort and I will be back each winter!