Sierra Resort Hotel Hakuba

The facilities are old, but the indoor plumbing has been renovated and is comfortable. The stairs to the second floor may be difficult for those with bad legs. The hot spring is spacious and open, and the open-air bath is also very pleasant. They also offer complimentary ice cream after your bath. The shower is a Refa and the hair dryer is a Dyson. The staff are well-trained and very friendly. The free-flowing wine and other drinks and snacks were just right, making for a very pleasant stay. Thank you very much.

The place was nice, however dinner options outside of eating at their restaurant that takes advance reservations is a bit rough. Having a car while visiting this place might make the experience overall better. We arrived from Tokyo a little before 8 pm and there wasn’t any food available to eat at the hotel outside of some half eaten snacks. There wasn’t an option to order in either from outside. Had to justify why we should be fed dinner before we got fed by the staff. It was a bit bizarre. Outside of that, it was a very positive experience.

This review is to help people make the right decision according to their needs. We visited in September towards and of summer. Couple, no kids. The hotel grounds are beautiful, lovely to look at them from your room, the viewing deck, the lounge or the open door baths. The onsen, or public baths are really nice, old school, but well kept. The outdoors bath is great, specially at night as you bath in nature. However, this is a Japanese hotel, with a domestic hospitality level, and with the expected Japanese rules. They are definitely not an international level hospitality hotel. Check out is at 10:00am, check-in after 3:00pm. They offer a lounge with piano, billiards, darts and other games but you can’t use it between 5:30pm and 10:00pm. Someone please tell me why would that make sense? Hotel rooms are a bit old and dated. When air-con kicks in as you enter your room, the smell is pretty bad and takes some time to go away. Halls spell a bit old, and a few times they smelled like cigarettes. The private baths have to be booked through their website each day after 3:00pm. You bet it will be hard to get a good time if you are not right on the dot. We chose to go to a different one each day after breakfast and I was disappointed to see them full of hairs from the previous guests. Had to take a bunch of towels and clean the floors myself. Breakfast is buffet style and a typical Japanese one. If baked beans over tiny hash-browns with a side of salmon and tofu is your thing, this is for you. But otherwise you will be left with some Japanese style simple eggs, Japanese bacon and miso soup. Again, this is what all Japanese expect on a typical Japanese hotel, but a far cry from a 4 star international hotel (which charges accordingly). They have a pool, but of course it was closed, as they close it at the end of August, despite still having 30 degrees days! They did have all day drinks in the lounge, including wine, sake and tea, but it was just fairly regular stuff. When we asked for extra water (they only had two small water cartons in the room), they said we were not supposed to get more than one a day. For the price we paid, surely they could afford to give you more water right? Staff was nice and polite, as expected of a decent Japanese hotel, but all according to the script and the rules. If you don’t make restaurant reservations in advance, you won’t be able to get food around the hotel.

Beautiful place in the mountains with amazing rooms and service. Lots of free amenities beyond just in-room toiletries. Relaxing onsen with free milk and ice cream for after the onsen, and lots of nice snacks for guests at no extra charge. Came on a rainy day unfortunately but even so it's worth it.

The facilities were what stood out at this hotel, from the complimentary red bean soup and crackers post-ski, to the beautiful public and private onsen with free ice pop and coffee milk, to the ping-pong table that our boys enjoyed in the evening. We booked the evening meals package with Ctrip which made it very convenient to have dinner in the hotel. The food was delicious although there was too much of it and it took 90mn to complete the course. I wish there was a casual Japanese restaurant onsite. The two bedroom junior suite gave a lot of extra space and privacy 👍🏻. What we found strange was that our room was ready by 1:30pm and our luggages were in but we weren’t allowed in until 3pm. Please make a conscious effort not to loose the hotel key card as they charge ¥3,000 for a lost keycard. That last note put a dim on our otherwise great stay.

Sierra hotel is a winter utopia, the breakfast buffet served a sumptuous breakfast with an array of fresh fruits, pastries, and hot entrees. The immaculate rooms were the epitome of decadence. The youth recreation ground was an idyll for the children, we heartily propose for people to come here. We hope to return to this winter heaven.

This is our fourth family stayed at Hotel Sierra and it has once again proven to be a wonderful hotel. From the people who run it (a big thank you to Seiko and Mayu) to the delicious breakfasts, traditional onsen and complimentary wine and snacks throughout the day, it is hard not to unwind and relax. So thank you to all the staff that made our trip so memorable.||Only down side is that it is out of town and the hotel shuttle bus only drops you off at a limited number of stops in town, which makes restaurant reservations at night a little tricky, if you want to limit taxi costs.

Great place to stay for families, very quite and plenty of amenities. Staff service was awesome too. One of our favorite perks is the free flow snacks, light meal and drinks throughout the day. Our room looked recently renovated. Very functionally designed and felt upscale too. The onsite big bath (Onsen) was really good as well with the after baths milk, ice cream/ popsicles included. Got three private onsen as well - need to book online tho. The French Restaurant exceeded our expectations as well. Had all our dinners there with three small kids. Worth the extra bucks vs trying to figure out where to eat. Hotel location is secluded from Hakuba restaurants area. One note to share is that you have to walk outdoor (covered) for about 40m-50m between main building and guest rooms building which can be quite cold and slippery during winter.

Oh man... I cannot ask for more. Their taste in everything(interior, exterior, masonry, gardening, dinnerware and food) is beyond perfect. I thought I had to go to abroad to have such "Villa" type experience(e.g Da Nang, Bali, etc). I can't say that this is as exotic as them but it does plenty of job. Also it was so therapeutic that I was able to rinse off all the stress I got from the urban life. It was such a great reset! We stayed in "Grand Double" room(36 sqm). Having so used to tiny Japanese hotel, it felt so spacious. The bed was so comfortable that I slept like a baby. They have large onsen with gorgeous masonry. Even I'm not an onsen enthusiast, it was so relaxing that I kept going back. I dipped in 3 times a day! It's got great vantage point to view the snowy mountain. The meals were top notch. It had French as its base and all presentation were so artsy. Both night were course menu. It came in order of appetizer, soup, fish, meat, dessert. And what I loved about this place the most is all you can eat green curry outside of meal hours. I gained so much weight after this trip unfortunately. But no regret because it was so good! I really would like to come back again for annual retreat.

Ah, Sierra Resort Hakuba!!! Awesome resort! So many levels of excellence. How shall I divide it up? Location: Hakuba is a beautiful area, snuggled in the Japanese Alps. The resort is surrounded by ski slopes and they offer on site rentals at a significantly lower price. The shuttles will take you to a variety of slopes for 500¥ per person. Ambience: The Resort is surrounded by water and pines. On a snowy day, the snow filled pines and mounds of snow truly paint a majestic winter landscape. And there are plenty of views from your room, dining, and the lounge. The view was a winter wonderland. Amenities: Complimentary wine in the lounge and at breakfast. Snacks are situated throughout the resort and rice, miso, and green curry are offered on the outside deck. Now note: when I say complimentary wine, I do mean free flow pour as you go wine. Score! Dining: yum!!!! Fine dining French set course is an option (reservation required). The Japanese (more casual) restaurant is also very delicious. Breakfast was also very good: nice selection and quite tasty (buffet). Lodging: we had a Junior suite which would sleep up to five. We had a bedroom, living room with additional beds, toilet room and shower/jacuzzi. The room also had an attached porch. Room included fridge and fireplace. Now my favorite: private onsen! There is a signup sheet in the lobby and you can pick one 45 minute reservation per day for the onsen options. We tried both outdoor ones. I really can't explain the magic of soaking in hot springs, outdoors while snow falls from the sky. It was an indescribable experience. Everything was perfect at Sierra Resort and I will be back each winter!