Kit S.
Yelp
This is our first time here. The size and portion of our meal were huge; the flavors were all great and delicious. The food came out fast, but we didn't really get attentive service. No one checked in on us, but that's ok we are at a Chinese restaurant and we were immersed in our conversation--two friends catching up from life, right.
When we were ready to pay, I gave my credit card to a server to process; he came back with my credit card with a receipt. I thought we paid, but when I showed another server where I put the tip, he said wait. Next thing I know, I was asked to go up to the front and this older, very angry lady barks, "You didn't pay!" Excuse me. I thought we did because I handed my credit card and the server gave back a long receipt. I did not know how their system worked. All she had to say *nicely* was, "we did not process your card yet." Simple right? Nope, she gave me a bad attitude and pounded the card and receipts down--typical bad service that everyone talks about at Chinese restaurants. No wonder the Yelp rating is not as stellar. I'm stewing inside because, really, do I deserve this? No. After I signed the bill, I walked out and told the lady, "You can be a little nicer, you know. Have a good day!" She just growled at me, lol. Wow. Ma'am, you are a lovely person.
I should have known that when she took us to our table for two, she took one plate away leaving one of us without a plate! Like, what?! Who does that?? She came back with the plate and slammed it down on the table. I had a gut feeling she was not nice. I wish there were two categories: one for food and one for service. This lady should get another role in the restaurant or not be the hostess. What a meanie. End rant.