Tasha Mack
Google
My friends and I have been coming to Silkies since early 2021 when Chef Kenny actually use to be there and cooking! Since summer of 2022 my friends and I would meat at silkes on Fridays for the catfish special majority of the time it would be a short, Caucasian chef (whom the ancestors were definitely watching over!) the food always was a 10/10! The service with the old crew (older caucasian lady, Tre, and younger Caucasian male always a 10/10. They made sure from the time you entered until the time you left you had an amazing experience and being that the concept of silkies is fast food with a twist and definitely nothing I’ve seen at any restaurant.
After being deployed for a year and returning to Jax it was a must that I catch up with my friends at Silkies on Friday to continue our tradition. From the time we entered until we left it was a 0/10 experience. The atmosphere wasn’t welcoming. The young man (heavier, Afro, tall) taking orders was amazing. Very patient, friendly, and professional. When the lady (dreadlocks) came over to check on our table after we received our food. Had such a nasty attitude when we asked if the fish was catfish because it has changed in taste, quality, and size. She snapped at us saying “it’s the same fish Chef Kenny don’t play that” and walked off. And we were left stunned like ok. She definitely needs a lesson on customer service. I’m not talking about the customer is always right but how to genuinely speak to ppl and stay calm to not escalate or make matters worse. We remained calmed and my friend went to the cashier who exchanged out his fish for something else. I on the other hand was over it. The attitude, the food, the experience. I was offered a refund for my catfish alone. I took it and went to get lunch elsewhere. The recipes and options have changed and I understand that things cost more but quality product should never not be the goal. The grits are different, the macnchese taste different. But the catfish (said) is definitely not the same!!! I will not be returning to silkies and definitely not recommending anyone else to dine there. I wish I had gotten a photo of the fish from yesterday for comparison but I was in shock and so much was going on.