Rhonda P.
Yelp
This evening, my daughter, grandson, and I came to eat dinner at your Waldorf, MD, location. I frequent this location often, so I was surprised at the lack of good customer service this evening. The server, Chanel D, did not correctly take down my order or my daughters. We brought this to the server's attention, and she agreed to exchange my daughter's meal. The second time the server bought the meal, it did not have the requested seasoning; again, we brought this to the server's attention and asked for a manager. When we asked the server about the season, she indicated she would come back with it momently; however, we observed her talking with her colleagues before departing from behind the counter to take another customer's order. This lack of communication was disappointing and made us feel neglected. After a while, a manager came over to our table, and we explained our displeasure with the lack of attention from our server and that we did not get what we initially ordered. The manager apologized and informed us that the particular season we'd enjoyed for many years was no longer being offered. So, we again expressed concern that the server never returned to our table to inform us, and now my daughter's food was lukewarm.
Additionally, I ordered a Caesar salad with salmon and asked for two side orders of avocado; although the salmon and salad were delicious, I did not receive the avocado that I ordered. Although I am grateful I was not charged and it was removed from my ticket, I am deeply disappointed with this dining experience. The manger did apologized, indicated she would take 10 percent from our check, and offered a substitute seasoning, which my daughter accepted. Afterward, I asked her if we would receive a courtesy 110 percent card. She indicated we would not, as this is at the manager's discretion. I was puzzled since I have frequented Silver Diner since 2013 (first time at your Tysons Corner Location in Virginia and now Waldorf, MD),and was unaware that Silver Diner's policy changed.
Nevertheless, later, when the server returned, I requested our check as we were ready to depart after this unpleasant dining experience. The server, another server, and the manager conversed for several minutes before she bought over our ticket. I found this to be disrespectful and unacceptable. As a result, I did not give the server at the time as it usually is my custom to tip. Again, my daughter Kantrelle and I are both members of your club, although we have frequented your restaurant on many occasions before our membership to receive this kind of service. I wonder if we should continue to patronize this particular location.