Andrew W.
Yelp
I ate here on a recent trip to Jackson, WY with my wife and mother in law.
Overall, the staff was nice, but the food was mediocre at best. Further the speed of the service was poor.
The reason why we chose this restaurant is that it was open before many of the other restaurants in the Jackson downtown area. We were hungry and it was before many of the other restaurants opened at 11:30 am. We arrived here at 10:50 am. We asked if we could sit outside, but were told we could not as the outside area was only for lunch service, and that we could not be seated for lunch as their brunch service was still going on, and lunch did not start until 11:00 am. We're decided that since it was nearly 11:00 am, that we would wait. They seated us in their bar area to wait.
At just 11:00 am we asked a female staff member, whom would later become our server, if we could be seated outside. She told us yes, and seated us a table outside. A few moments later, a male server approached us and informed us that we "couldn't just sit down," and that we needed to be seated by a staff member. After we informed him we had been seated by another staff member, he relented. So far, not perfection, but not terrible.
Shortly thereafter, our server took our order, but if informed us that the kitchen was shifting from brunch to lunch and there might be some delays. I ordered fish n' chips, but only because the restaurant was out of elk meat needed to make the elk gyros I originally wanted. My wife ordered the small plate of nachos. My mother in law ordered a cheese burger and fries.
I will admit that I have not worked in food service, and understand that there be some sort of transition from a brunch service to lunch service, but my fish and chips and my wife's nachos were not served until 11:45 (45 minutes after seating and 55 minutes after we arrived at the restaurant). Moreover, at this time, my mother in law's cheese burger and fries were nowhere in sight. Several times, our server apologized for the delay in my mother in law's order assured us that the cheese burger and fries would be served soon. Around noon, the server told us the cheese burger was being "assembled."
In the meantime, we were hungry, and my wife and I began to eat. My mother in law shared the nachos with my wife as she was very hungry at this point as well.
The food itself was disappointing. My fish, while fried decently, was overcooked. My fries were ok, but not great. The chicken from my wife's nachos was tough and stringy. Both of our dishes were subpar.
The saga of the missing cheese burger continued. To her credit, our server offered to get my mother some other food, but my mother in law decline as she wanted the cheese burger specifically. At one point, I saw another table served a burger and fries my mother in law's cheese burger was still tardy. Then, without request, our server brought to the table a cup of tomato, rice and chicken soup. My mother in law did want this soup nor did she request it. The soup so-so, at best. Finally, at 12:25, we asked the server to cancel the order for the cheese burger and fries and bring us the check. The server complied.
After paying, and the server profusely apologizing, the server brought my mother in law the cheese burger and fries in a to go box. Ultimately, we were not charged for it.
If you are keeping score, that's more than one hour and 25 minutes from the time we were seated with no cheese burger and fries.
To her credit, our server was very nice, genuinely concerned about the absent burger, and, at the end of the day, made things right. However, waiting 45 minutes for fish 'n chips and nachos is not acceptable. Moreover, the mysterious delay in the cheese burger and fries just too much.
While I am still interested in the elk gyros that I never got to have, and our server was a decent and nice person, this restaurant belongs on the avoid list.