Silver Needle

My wife ordered a pattern from this store. It was placed in our mailbox just prior to floodwaters overtaking the box ( nice job USPS). When my wife contacted the store for a replacement she was told she could reorder but that the business cannot control the weather. Well done Silver Needle. You will probably never know the true cost of that order, but you are right, you can’t control the weather. But we as consumers can sure control who we choose to do business with. Have you ever eavesdropped on a group of women sitting around a table sewing and talking?

Store selection is fabulous and that's why I'm giving it THREE STARS! Wonderful chart selection!! I traveled from Houston, TX specifically to go to this store. I shared this w the employees, as we entered the store, as well. No one really offered to help me. I wouldn't consider anyone "friendly." There was one lady who would answer my questions. I would've spent sooo much more money than the $115.00 had anyone suggested fabric and fibers to me!

I ordered from their site online. I received my order so fast and with several lovely goodies inside with it that were so special! It really made my day. I can’t wait to order from them again!

Had my 2nd visit of this shop. Last one was approximately 10 years ago. Knowing my first experience was less than stellar, as soon as we walked in, we were accosted with "What can we help you find? We are closing (in 30 mins)." We had just driven in from Texas and were aware we were cutting it close. Would've happily spent a lot more money if I hadn't been made to feel like an inconvenience. They might consider closing at 5:30 on Wednesdays if they have to walk out the door at 5:58 (they close at 6) to make it somewhere. Selection is beyond words, although I didn't seem to notice any silks in my haste, but customer service severely lacking.

My new favorite shop for counted cross stitch! Orders are shipped quickly, the staff when I call are friendly and Lindy has been especially helpful!

I had order a chart , spoke with Lindy , talked about threads but I opted out as they were to pricey for me. My complaint is her arrogant attitude toward a customer, me for an error she made. She ran my card three times , it set off a security risk, my bank notified me, & explained they had the security code in wrong, when I called Lindy the owner was verbally rude & challenged me regarding the order. When it was her error! She could have easily calked to verify . All I wanted to know is how a $20. Chart got to be &45. She didn’t have a register ticket with itemized charges, she stated she takes her handwritten receipts home. Nightly. Really 2023 & she’s not organized. I’m would never recommend her store. Unbelievable how arrogant, condescending & rude she was, & not owning her error . No customer should be treated like this. Ever….

Extrodinary selection of needlecraft goods. Beautiful store. But.....do not arrive even 45 mins of closing or you will be whisked out. Not like we did not spend a good amount either...... However, the blonde lady was generous with answers to needle punch process, thank you kindly. Posted closing time was 6pm and we were out of there at 5:50 pm. Would have given 5 stars if we had not been rushed. Were it my store, I would have stayed a bit late to attend customers.

I order from them pretty frequently, and they've never disappointed me. I find that they have a solid selection of patterns, kits, fibers and fabrics as well as some very unique and fun notions. They generally ship very quickly and have called me when there was going to be a delay in getting my order out because they needed to order a kit I wanted from the manufacturer. They're by far my favorite place to shop for my stitching goodies online.

If you love needlework, this is your store! They had a great selection of needlework from beginner to advanced. Their store was super packed due to a visiting artist, so there were lots of people walking around. Being a novice, I was directed by a helpful employee to a few basic cross stitch patterns. Super excited to do them. Will definitely go back once I'm done with them.

This is destination shop for cross stitch enthusiasts in the Tulsa, OK area. I've heard of this shop many times and had the opportunity to visit recently. It's big and bright inside and has an amazing selection of charts, fabric and threads. The shop features an enormous display of Mill Hill kits and models, and a large amount of Just Nan and Fern Ridge. There are large and small sampler models, and an extensive selection of charts from both well known and newer designers. I especially enjoyed the models for a type of needlework called knotwork and I found some older Prairie Schooler charts with original prices. The shop was busy and is apparently short staffed currently with the combination of online and phone orders and running the store, but I was greeted warmly and promptly. Definitely worth a visit!

I've been a shopper at the Silver Needle from the first week it opened. All the ladies are knowledgeable and can answer every question, no matter how crazy it might be. Just Nan had her start there. Be sure to visit the bathroom, even if you don't need to "go", because that's where you'll find already stitched models for sale at really nice prices.

This shop has been my go-to since so many beautiful little shops have closed over the years. I live in IL and it's hard to find supplies, especially patterns, when the only stores around carry limited selections. SO thankful that this shop is online!! They always communicate when something specific is not available and they offer great ideas for alternatives. Love this shop!!

Great for cross-stitch and counted work (as opposed to needlepoint). They carry a wide selection of ground fabrics of all colors and counts, as well as finer threads like flosses and pearl #8/#12 equivalents. The shop does not carry painted canvases, needlepoint patterns, or thicker wools or many filament silks.

If I could lower rating I would. Owner is very rude! My wife signed up for a retreat, paid the deposit and we tried to move the deposit funds to an alternate date. We tried to explain our situation to the owner and she talked over me and was very rude. We do understand that this is your "policy" but there should be exceptions made to provide a good customer service experience. We made this request with plenty of time for the space to be filled. Beware of this snake and my recommendation is to spend your money elsewhere.

I tried returning an item that was in it's original state. The manager was rude and she lied and bullied me. I will not be returning to this store ever again to buy anything.

A destination store. It's wonderful. Let me tell you how it is. I used to make up fake fun things to do in Tulsa (like go to the amusement park, or the zoo, which really is nice,) so the Other R would enjoy going to Tulsa, while his mom hit the needlework shops. Then, when he got too old, I'd drive to Tulsa myself, leaving at 5 a.m., and arriving at 9 a.m. Usually this would be for an odd item, like a Shepherd's Bush mat. I am working in Tulsa this week, and knew exactly where I'd go, without a doubt. It's been a couple of years, so I never put the Silver Needle's review on Yelp. I did continue to order from them, alot. Alot of my income goes to this store. This store carries all the well known designers, from the gorgeous Long Dog design samplers (she's a french designer, with fine beautiful samplers, very detailed), to my favorites; Bent Creek, Shepherd's Bush, Just Nan, and Olde Colonial Designs. There is an entire store section devoted to SB, and one could literally spend an hour in there trying to decide what to buy. Used to be...when my stash began to get low, to Tulsa I would bring myself, and home I would go with lot's of treasures. They are the first store I saw Vera Bradley at. I don't need to go to Tulsa for that, anymore, cause we have a store in Kansas City. This is one of the few stores in the United States, that carries the Shepherd's Bush hand painted mats. This store has Secret Needle Kits. They make their own pattern, and then kit them. It also has Camp Stitch Alot, which I've never had the pleasure of attending, but would love to. The staff is fantastic. To this day they are in great moods, and it's not cause my income goes to them, it's the energy. There's classes and a stitching area, and store events, for the lucky locals. If I lived in this area, I'd be at this store all the time. But I guess that would take the specialness out of it.

Had my 2nd visit of this shop. Last one was approximately 10 years ago. Knowing my first experience was less than stellar, as soon as we walked in, we were accosted with "What can we help you find? We are closing (in 30 mins)." We had just driven in from Texas and were aware we were cutting it close. Would've happily spent a lot more money if I hadn't been made to feel like an inconvenience. They might consider closing at 5:30 on Wednesdays if they have to walk out the door at 5:58 (they close at 6) to make it somewhere. Selection is beyond words, although I didn't seem to notice any silks in my haste, but customer service severely lacking.

This will always be my number 1 cross stitch store!! I can spend hours in there. The assortment of vendors and tools is amazing!!! Plus the staff is very welcoming and helpful

Still a fave store! Have now been here many times but today was my first time to use the restroom while visiting. The room is filled to the ceiling with stitched samples from years past, which are fun to look at and also for sale at very reasonable prices.

Very beautiful shop w all kinds of needle craft items to browse & buy. Great customer service.

Excellent service! So much to choose from, it's just crazy! I recommend taking a pillow to take naps between sections!! I like that they show you the linen....limits dirty hands handling it!!!!

Very poor customer service for mail order. Postage is not computed until you receive item, and price is much higher than stated. Policy said lowest shipping was $2.00. I was charged $3.50 for an item that had 2 regular postage stamps on it (one stamp was probably adequate). I ordered 2 skeins or floss and that should have been their lowest postage since it was so small and light. They are. It answering my emails. They also took 10days to ship item and that was only after I contacted them to encourage shipment.

Nice quality sewing things. More of a hand craft sewing place. Lots of cross stitch supplies. Cute quilted bags of all shapes and sizes. Nice employees.

The only reason I'm giving one star is because you have to to write a review. I have never written a negative review on a business before but this shop is an exception. The shop owner was so very rude and full of herself. I have never experienced such awful customer service from any other shop. After reading other reviews, I have found this to be a common statement by others. There are so many needlework shops available with kind, helpful owners and staff that deserve our support. Take your business to the shops that appreciate their customers. Buyers Beware!

Worst customer service ever!! Lindy is the rudest, most impatient salesperson I have ever dealt with. A recent order for $27.00 totaled $128.97 because an item which I put in my cart a year ago was still in my cart. Their computer picked this up as an auto ship and I was sent and charged for two auto-ships plus fabric. I contacted them and said I didn't't order the auto-ship and would like a refund. Lindy kept insisting that I should have contacted them when I got my confirmation, which was a total of $27.00 (not including shipping). My bank account was debited the $128.97 and that is when I contacted them. She told me to return the items I didn't want and they would refund my money. I sent the items back and asked if they would refund the Priority shipping since I also had to pay $7 plus to ship the items back. Well, why would I ever think that Miss Congeniality would even consider this! My refund totaled $76.50! I emailed them immediately and asked for a breakdown of that amount. Of course, I didn't hear anything back the next day so I called. Well, there she was already annoyed with me and SHOUTING the explanation to me - not even taking into account that their system never removed that item from my cart a year ago. And I did look for my orders on their site and found nothing. So she continues shouting and, when I told her not to shout, she admitted she was annoyed with me. ANNOYED WITH ME? Her real problem was that I mixed up her business (I'm The Silver Needle! Really? I thought you might be human!) with Needle In a Haystack (PLEASANT CUSTOMER SERVICE) when I told her I had purchased the auto-ship already. So shoot me, I made a mistake. The fact still remains that I DID NOT ORDER THE AUTO-SHIP FROM HER. Their online ordering system is at fault, she's at fault. What happened to the customer is always right - or at least most of the time. She didn't even consider refunding the shipping. I placed the order, was charged for Priority shipping, paid to return the unwanted items, and could not even get a civil response. Well good luck, Lady B, with your business. Remember, what goes around, comes around. And I won't be there to see you fall. A shame.

I ordered two counted cross stitch sets on-line from Silver Needle. They were priced at $22.50 each, and the order confirmation email I received stated $22.50 each. However, when I received them, I was charged $24.00 each. I called and Alice told me that the website says "Prices Subject to Change," the prices did change, and someone should have called to let me know before filling the order. Alice said next time someone would give me a call if prices change. Well, Alice, there won't be a next time with your store. Thank goodness, it was only a total of $3 difference in price. How deceptive that is to advertise and confirm one price, but charge a higher price without approval from the customer.

Very disappointed. I get an email saying 20% off everything in the store for a super bowl sale. I place an order for two items that their web site shows to be in stock. After the sale is over, I get a call saying the products are not available. This seems like an interesting way to keep from giving the discounted price.