batoul alzoubi
Google
I had an incredibly disappointing experience at Simit House Turkish Bakery and feel compelled to share it. Our group of 20 visited the cafe and asked to move a few tables together so we could sit comfortably. The staff allowed it but insisted that we put the tables back once we were done. While we didn’t mind complying with their request, their attitude was unreasonably rude from the start.
Despite agreeing to return the tables to their original positions, the situation escalated when I mentioned that it shouldn’t be the customer’s responsibility to do so.
Wanting to address the issue professionally, I requested to speak with the owner. However, instead of listening to my concerns, she immediately interrupted me and took a phone call, showing a complete disregard for what I had to say. When she finally did respond, she was dismissive and rude, insisting that since they are a cafe, not a restaurant, it is the customer’s duty to move the tables back. While every business has its own policies, enforcing them with such an unprofessional attitude is unacceptable.
The most shocking part of this entire experience was the owner’s reaction at the end of our conversation. She threatened to post a video of me if I left a negative review. This level of unprofessionalism and intimidation is beyond unacceptable. No customer should ever feel threatened simply for sharing honest feedback about their experience. Instead of focusing on good customer service, this business seems to prioritize defensive and aggressive tactics against anyone who voices a concern.
Because of this unprofessional behavior, I will be filing complaints with other relevant authorities to ensure this matter is investigated properly. Businesses that operate in this manner should be held accountable for their actions.
If you care about respectful customer service and a welcoming atmosphere, I strongly advise against visiting this establishment. There are plenty of other cafes that treat their customers with the courtesy and professionalism they deserve.
Respond to the owner’s message.
It’s no surprise that you’re denying the most serious part of this incident, the threat you made at the end of our conversation. Of course, you wouldn’t admit it, because doing so would put your entire business at risk, not just a bad review. But let’s be honest, if you have a video, then it would clearly show everything, including the way you handled the situation and the way you spoke to me over the phone.
As customers, we have every right to leave a review about the treatment we received, and unfortunately, that treatment was nothing short of rude and unprofessional, both from your staff and yourself as the owner. Instead of taking accountability, you are being defensive and dishonest. If you truly valued customer service, you would take this as an opportunity to reflect and improve, not twist the story to suit your narrative.
Was I upset at the way we were treated? Absolutely. But was I unprofessional? Absolutely not. Your staff’s attitude was dismissive and condescending from the start, and when I tried to address it with you, you interrupted me and brushed off my concerns. The fact that you are now trying to paint me as the problem rather than acknowledging your own mistakes says everything about how you run your business.
If managing larger groups is an issue for your cafe, you should clearly state your capacity limits upfront instead of blaming us after the fact. A professional business would have either rejected our request or had an organized reservation system in place, not shift the blame onto customers after accommodating them. And regarding the noise, we were a group of 20 at a cafe, not a library. Expecting complete silence in a public cafe setting is unrealistic.
As for your threat, you and I both know what was said. I wish people could hear that recording because they would immediately see who the real liar is here. But don’t worry, I will be escalating this further. Just wait.
