Arran D.
Yelp
Weird experience. I ordered online, so I can only speak to the quality of the food, the speed of the service, and the ambiance of the restaurant.
My sisters and I were starving and, admittedly, hangry. We ordered online from here because it was the only place in town that had the capacity to take online orders. We got the chicken sandwich, a bahn mi, and a 2-for-1 of the cheesy pasta and panini. Our estimated pickup time was 6:40, 20 minutes after we ordered. For such simple items, and food I'm relatively confident was pre-made anyway, 20 mins to prepare it should've been no big deal. Well, my sister and I got there around 6:37 and were told we needed to wait about 5 more minutes. No big deal, they were kind of busy. But 5 minutes turned into 15 and nobody notified us that there would be an additional wait. In my sister's words, they were "positively lethargic" in getting us our food. We weren't offered waters, we weren't updated on when our food would be ready, but we were watched by the people behind the registers.
We got our food almost 20 minutes after our projected pickup time and took it home to eat. The bahn mi was pretty good, as was the chicken sandwich and the panini, but the cheesy pasta was odd and lacked in flavor. It would probably make a better kids' meal item. The good news, though, was that it was warm when we received it.
All in all, the experience wasn't terrible. The restaurant had a cool, laid back vibe, and boasts both indoor and outdoor seating. The service, however, leaves something to be desired.
(Note: I'm normally not such a stickler about wait times but, upon submitting my order, I received what I would consider a passive aggressive note to my inbox about being at the restaurant promptly at 6:40. If promptness is a standard you expect out of your guests, you should hold yourself to the same degree.)
I'd maybe go again, but I'd certainly eat inside and not order pickup.