Renata M.
Yelp
First off let me say this was my go to spot for lunch, up until I had lost my appetite due to radiation treatment. So I went on 11/21/23 @ 12:04p. The only problem I had was that they forgot to add my salmon in, so I called and spoke to a young lady and she told me that she would write my name in a book and that I can come in anytime, I said ok thanks. Now I don't know if anyone is I know you're with radiation treatment, but I had cancer in my neck which really affected my taste buds. So I was not eating or doing anything I had to drink protein drinks. So I never went back in, because I'm actually just now regaining my taste. So today August 6, I decided to go in and redeem my salad. Upon the young lady Melanie, looking for my name in the book, she couldn't find it. Sound like OK well, I know I have a receipt. Let me see if I can pull up my picture of the receipt and see when it actually was. So why she still looking through the book and I'm looking through my photos for the receipt, I found the receipt but it was dated in November so she went to look for the things she didn't see my name down she did. So as she still looking through the list, I'm noticing the dates and I'm seeing November in December, she goes over to the manager who was working, who was not given, nor did he come over and talk to me said he was the general manager for that location, i'm OK. She tells him what happens and that she can't find my name. He tells her that they only go back three months, which I knew was November December March. It was May up in there. It was a whole bunch of different months in there, but you only go back three months. So then he tells her that he can only offer me 20% off. And I'm like no that's not OK I said had I known that you guys only hold supposedly records for three months I would've gave my salad to someone else and told them to come in and get the salad. So my issue with this is that if you have a timeframe, it is of importance that you inform the customer what the timeframe is when replacing something that they've already paid for. So today because I really wanted this salad I refused the 20% off and paid the full price for my salad today. Melanie was totally awesome, great professional, nice polite, understandable, empathetic, and everything. Your manager never came over and spoke to me showed any form of empathy. He showed irritation and no concern for what I was dealing with. Have a problem with things like that when it comes to people not knowing what someone situation is as to why they did not come back. When I asked to speak with him, he was on the phone. He never came back over to Melody and asked what was going on. I felt felt that was rude and very unprofessional. I do not know if I will be going back again. I'm hoping to hear something from the owner who I've met Simply Salad first open very nice and polite man. I remember going there like I said faithfully I have my people there that was super nice. I understand everything is gonna change and everything. Your other staff was very nice but your manager was not nice. It was even a lady that end up having to get a refund today as I'm waiting to talk because her salad wasn't done. Representation manager supposed to be customers was not good.
I will be uploading a receipt to show when I originally went in back in November. And I don't know anyone who is gonna lie about having to go through radiation after having cancer.