Singapore Airlines

I had a great experience traveling business class in Singapore airlines from EWR to Singapore and back. The food was excellent in terms of quality and presentation. The service was great. The seating in business class was very comfortable and it all became a full bed. The bedding was super comfortable. They gave a lot of snacks which were very nice. One thing was that I used the app to book my meals but none of that came through. I was really hoping to try the book the cook food.

An absolutely world-class flying experience from start to finish. The service provided by the cabin crew was impeccable—attentive, professional, and genuinely welcoming. The aircraft was exceptionally clean, and the overall comfort made a long journey feel effortless. It’s clear why they are highly regarded; I would recommend them to anyone looking for top-tier international travel.

Premium economy is far from premium. Incredibly uncomfortable seats. I was moved even though I didn't want to move based on incorrect information on my ability to sit emergencyexit. I literally ran in place, did jumping jacks, and stretched to show the rep i was flexible. The decision was based on my having a cane that i use for my 5 to 7 miles a day walks. I read the insert on exit row, and i fit all criteria. I also checked guidelines that one person at exit row must be capable of helping. If she felt i couldn't (which I most certainly can), she could have designated my spouse. Further, she literally moved me to aisle in row across, per number of steps, I was actually closer to the exit door, so go figure other than to embarrass and disrupt a passenger. I can slso mention this could have been resolved before entering the plane, which it was not. I als will mention that I paid extra for that seat and it was taken from me. My headset didn't work, tv controls are on arm rest, hard to access, and not user friendly. The seat recliner was awkward and uncomfortable. Food was horrid. The foid we special ordered online? Not given, so why ask people to order in advance if you won't honor it? I feel like a total schlep. Their upgrade seat plan is a total scam. You need to purchase a premium economy at a super high price, and maybe, if you are lucky, 3 days before you might be able to upgrade to business. The criteria are also extremely unclear. I will not fly this airline again. They likely had prior high ratings, but it is not the case anymore. On a small positive note, the service on the plane is decent. But OMG, it's a 19-hour flight. Where's meal service? Two meals isn't enough. We did three meal orders online. I'm not sure where that 3rd meal was. We got oreos or chips, not a substantial or healthy food, but business, they served them tons of food, probably including our special order meals.

Best airlines ever! Amazingly spacious, very comfortable flat bed, so much storage space, and all the necessary connectivity things you didn’t think you need made available for you. Delicious food, lovely presentation; look at all the photos!

SINGAPORE AIRLINES FLIGHT SQ23 30 Aug. 2023 Shoutout to the following stewards for making our JFK-SG. (Longest Flight in the world) flight more bearable and more comfortable: CD SHANKER LS RAJAN FS JACK SURESH FSS SI XUAN First flight experience on a Singapore Airline plane. This made my first experience with them a good one. Food was delicious and there were several options available too! Accommodation was more comfortable than the other airlines. More legroom, chairs recline too! Would definitely use SIngapore Airlines whenever and wherever available! Would highly recommend flying with Singapore Airlines again!

Premium economy is good. I had a footrest, Good menu options. Slightly bigger TV than regular economy, etc! I would definitely book the suite on the A380

I really do not understand how you managed to lose my items. I remember 100% that I forgot my stuff on the right corner of my cabin. I believe your stuff didn't have a proper look to my seat or literally stole my stuff. I had my favorite jewelry items in that bag. It's super frustrating not to hear from you until I called you multiple times. You told me you gave me a call but YOU DIDN'T!! HORRIBLE SERVICE you also put my miles to Krisflyer membership although I put my other Star Alliance flyer programme ID before my flight. I want my miles back! I will never fly with Singapore again

Initially we booked our flights using points almost 500k from NYC to Singapore in suites one way for December 6,2022 back in March 2022. Literally after 5 months later airline decided to cancel the flight. When customer service finally called us after 7 months later to inform us about this change they couldn’t provide us Suite class from NYC to Singapore for different dates. So the customer service gave us suite from NYC to Frankfurt then from Frankfurt to Singapore business class but the twist here is that they are unwilling to give us the points back that we use to originally book our flight which was all the way suite class from NYC to Singapore. We have been talking to customer service over a month now. It has been very very disappointing service from Singapore airlines. Few times we called the customer service they said they will call us back with our inquiries but never followed up. We have been over 2 hours call and still this issue is not fix. All we are asking if they can’t give suite that we already paid for then they should provide us the points difference between suites and the business class. This is a fair ask. We provided other option the airline just doesn’t want to consider anything else especially knowing the fact when the airline itself caused this issue in the first place. This airline just wants to take our money and points without actually providing the service. I can’t believe being the suite passenger we are getting this treatment can’t even imagine people who fly with this airline in economy class. Singapore airline customer services sucks. They don’t value their customer. They don’t seem to understand that this inconvenience was caused by them that means they should be the one providing additional accommodation for the customer instead of making customer feel like they made a mistake doing business with Singapore airline.