Dawn I.
Yelp
My partner and I came to Sintra this past weekend and left incredibly disappointed.
We arrived around 12:10 pm with only 4-5 people ahead of us. We were quoted a 40-minute wait, but our food didn't arrive until over 1.5 hours later - and that was after checking in multiple times. Meanwhile, we watched table after table (who ordered well after us) receive their meals. Staff explained the delay by saying there was a "rush" when we arrived, which was just a small handful of orders ahead of ours. If that alone can derail service for over an hour, something in the kitchen's organization or training needs serious attention.
We had planned to dine in, but after repeated check-ins, the friendliness from staff noticeably cooled. By the time our food was ready, we opted for a refund, which they did issue - along with our meals to-go.
Sadly, the food wasn't worth the wait. My Luisa Sandwich was soggy, overloaded with cheese, and poorly assembled, with a single dot of balsamic vinaigrette on top. I couldn't eat more than two bites. My partner's tacos were also soggy and bland. Both meals went straight into the trash.
Between the long wait, lack of communication, unfriendly service, and underwhelming food, this was a complete miss. Photos attached for reference - but we won't be back.