Stephanie V.
Google
Please reconsider your coupon policy.
This was our first time visiting SIP305, and we were genuinely looking forward to trying it out. My son received a coupon for a free 12 oz slushy at the end of the school year, which had no expiration date. We were traveling all summer and finally had a chance to stop by on August 8 to redeem it.
Unfortunately, when we got there, the staff informed us they were no longer accepting those coupons because a new promotion will be starting when school resumes. While I understand promotions evolve, it’s really not fair to turn away a customer who followed the terms provided. Especially when those terms didn’t include an expiration date or usage restrictions.
As a first-time customer, it was disappointing that our first experience was one of confusion and refusal—not because of anything we did wrong, but due to unclear communication from the business. It’s a small thing, but first impressions matter. A clearly printed expiration date or even a disclaimer about the promotional period would have made a big difference.
I hope SIP305 takes this as constructive feedback. Families remember how they’re treated, and good will matters, especially with new customers trying your brand for the first time.